Terrible Experience – Stay Away! I had a frustrating experience with this platform. After traveling to my home country from Europe, where the platform operates, my account was initially blocked... See more
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Using Joompay since February 2023 - so far, so good ! Card looks awesome, everything works, support reachable via live chat in app. Nothing bad to say. Only sad thing that they taking down card paymen... See more
Firstly, if there was means to give this crap, sh#t scam of a company a -5 rating, I wont hesitate. Just to let everyone know that I am about suing this big piece of sh#t company and i will be gratefu... See more
I've received 2 transfers, one from parents and other from friend. Then I transferred funds to my other bank account that have better fees and limits. Then I've got warning from Joompay support that... See more
Company replied
Company details
Written by the company
Banking made simple. Send and receive cash instantly, issue a free virtual VISA card and more!
Contact info
21 Rue Glesener, L-1631, Luxembourg, Luxembourg
- help@joompay.com
- www.joompay.com
2.1
Poor
129 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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i will say this not a bank you people…
i will say this not a bank you people are just trying to steal from people not more because i have the account too i have a transfer in my account for a marriage purpose the joompay are trying to get my cash 15,000 euros and now they started ask stupid question and now they are still holding the transfer for nothing i only want the whole world to see and be careful with this kind of Joompay bank... because this online bank of Joompay are for stealing people money... please guy's be careful with Joompay they will steal your cash first they will hold your money and stress you so then you forget the cash for them this there ways
20 January 2022
Unprompted review
Reply from Joompay
Joompay is a regulated electronic money institution. In compliance with law we are sometimes required to suspend account and ask additional questions about your operations on it. Your funds can become available after you provide the requested information so we unlock your account and release the funds. Please feel free to contact us and share your concerns in the in-app Support chat or at backoffice@joompay.com 24/7.
Fraudulent Electronic Money…
Fraudulent Electronic Money Institution!
I deposited 900€ on my account using a debit card and I made a bank transfer to myself and they blocked my account requesting me to send photos of the all the cards that I used to top up my account since I created the account.
I requested the immediate closure of my account as I am not about to waste 1 day looking for the virtual cards I used 1 year ago to top up the account and now they refuse to send me the money back.
I will start a chargeback if I do not receive my funds in 15 days.
Stay away from this "bank"!
22 December 2021
Unprompted review
Reply from Joompay
We value security and sometimes may ask you additional questions about your Joompay account operations or even block it temporarily to make sure your funds are safe. The money will still remain there and may be returned to you after unblocking. Please contact our support team at backoffice@joompay.com and feel free to share your concerns, we are at your service 24/7.
Joompay account - what a CONN
I was CONNED into signing up for a JOOMPAY account.
I am an Irish resident with a British passport.
I UNFORTUNATELY put money into my account before verifying my account.
Now I'm being asked for a RESIDENCE PERMIT, which I haven't got, have never had and isn't required.
I now cannot buy anything valued over €50, I cant receive bonus for first purchase and I can't recieve payment back re each purchase.
Be warned. What a CONN!!!!
19 December 2021
Unprompted review
they asked me to contact them
they asked me to contact them, which I did and they replied that they legally kept the money for themselves. Just stole my money
7 December 2021
Unprompted review
Reply from Joompay
We always care about our users and ensure smooth account operations and bring you a positive impression of using Joompay. At the same time, we have to request and receive additional information from you about transactions on your Joompay account in order to follow compliance and risk management procedures. If your Joompay account with funds in it got blocked it means we had to take such action because we did not receive sufficient information from you. Fortunately, you can be sure that meantime the funds remain safe and may be returned after an account is unblocked. We are always happy to hear your concerns at backoffice@joompay.com.
Joompay fraud
they steal money when you don't want to verify your account. I do not recommend. thieves
24 October 2021
Unprompted review
Reply from Joompay
We take the security of our users’ funds and personal data seriously. Thus our system may require identity verification upon or before reaching the definite transaction limits. Anyways, your funds are safe and remain available to you. Please contact us at backoffice@joompay.com so that we can help you.
Fast and reliable
My wife was able to receive money from a customer abroad instantly
24 October 2021
Unprompted review
Reply from Joompay
Thank you very much for your feedback! We are happy to know that you enjoy Joompay and its features.
Awesome online banking
Simple, easy-to-use online banking. Highly recommended.
21 October 2021
Unprompted review
Reply from Joompay
Our regards go to you — check your mail (figuratively)
Cool app
Cool app. I can send money to my colleagues and relatives in a moment
21 October 2021
Unprompted review
Reply from Joompay
Thanks! We also will have more features like plastic card — stay tuned ^_^
It is simple and design is really cool.
21 October 2021
Unprompted review
Reply from Joompay
Thanks a lot for such an assessment. Simplicity is one of our main priorities!
Soon we will have new plastic card designs
Reply from Joompay
It's very nice to see that you liked it!
Nice fintech
This app made it easy for me to make payments. Also appreciate virtual cards.
They have referral program and other bonuses. Seems promising, might switch from my other bank
19 October 2021
Unprompted review
Reply from Joompay
Thank you very much, sir! We try to do our best. If there are any suggestions on what we should improve — contact us in in-app chat, please
It is a complete scam
It is a complete scam, they closed my account while I was waiting for my withdraw, also when I contacted them on my other email WITH THE SAME PHONE NUMBER they said that they can t tell me anything about the other account unless the message is sent from that account
16 September 2021
Unprompted review
Reply from Joompay
We are sorry if we did not meet your expectations. Please note that we never block or deactivate the account if user complies with our terms of use and applicable laws. We take security of our users' funds and personal data seriously and are allowed to use only the communication channels associated with users' Joompay accounts. Please contact us at backoffice@joompay.com so that we can take a closer look into the issue.
They accuse me of being a criminal and…
They accuse me of being a criminal and asked me to provide them a criminal record to prove myself innocent. It's the first time a Financial service or a Bank asks this from me, and honestly, I think this is not even legal under EU law.
I asked them to provide me with what proof they have that I might be a criminal, but they denied it. I don't want to spend my valuable time obtaining a criminal record from the police office just to prove myself innocent.
Don't bother with this app, and definitely DO NOT PUT any of our MONEY on JoomPay, as they will most likely take them hostage, and you'll not see your money again.
____________
Edit: After a few days of banging my head against drywalls (customer support agents replying with copy/paste templates), I finally managed to speak with the head of the customer service. After a real conversation with her and a few hours later, my account was magically approved without the need for the criminal records copy. I changed my review from 1 star to 3 stars. But the whole experience was crap, and I would still advise you to be careful when opening an account with them.
5 April 2021
Unprompted review
Reply from Joompay
We are sorry that you have faced such inconvenience with Joompay. We value our users and always help them pass verification. At the same time, we are a regulated financial institution that, under its obligations, has to ensure substantial identity verification required by applicable laws in order to keep your money safeguarded and transactions protected. Feel free to share your ideas on how we can improve the verification process by contacting us in the in-app chat or at backoffice@joompay.com. We are always happy to help you.
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