JoomShaper Reviews 

483
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent design options and powerful features, enabling the creation of visually impressive websites. The support team is frequently highlighted for being professional, knowledgeable, and exceptionally helpful. People appreciate the fast response times, noting that issues are often resolved quickly and efficiently, making their overall experience smooth and positive. However, some customers also noted concerns regarding product security, with several experiencing security issues due to vulnerabilities in the component. A few other people also felt that support quality declined during these critical times, mentioning slow responses or a lack of assistance for long-standing customers facing these issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting the support team's exceptional... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the support team as... See more

Website

Customers consistently note ambiguous experiences with website functionality and security. Many users praise... See more

Response time

Consumers find response times to be positive, with many reviewers praising the quick, efficient, and... See more

Product

Users describe positive interactions with product, with many reviewers consistently praising the quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

PageBuilder is a great tool for creating great and flexible pagedesigns. The new dynamic option is great, and make the pagedesign even easyer than before. Great tool! I must recommend the support... See more

Rated 5 out of 5 stars

SP Page Builder has become one of the most important tools in my Joomla projects. The visual workflow, Dynamic Content and Collections give me a lot of power and flexibility without making thing... See more

Rated 5 out of 5 stars

I have been using SP Page Builder for a long time in combination with JoomShaper templates and am extremely satisfied. I rarely encounter any problems, and when I do need help, the support is fast and... See more

Rated 5 out of 5 stars

Due to the demise of my previous template provider, I have been shopping around for a new one. Ended up at Joomshaper and bought a subscription. New framework and template always creates a lear... See more


Company details

  1. Software company

Written by the company

JoomShaper is a premium Joomla templates club that has more than 112+ premium responsive Joomla templates and Joomla extensions.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

483 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(483)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I bought the template Allura and I'm…

I bought the template Allura and I'm currently configuring it for a client website (I've been using Wordpress for a number of years). I would say Joomla is great, the template is beautiful and responsive. To configure and set up EasyStore didn't take long and the one issue I had so far, their support replied within a few hours. Really impressed!

21 November 2023
Unprompted review
JoomShaper logo

Reply from JoomShaper

Thank you sincerely for your kind words. We deeply appreciate your positive feedback. Rest assured that we are committed to consistently enhancing our products, and we will continue to strive for excellence in both updates and support. We look forward to serving you with our best efforts. Your satisfaction is our priority.

Rated 5 out of 5 stars

Exceptional Problem-Solving Skills

I recently encountered a challenging issue with our website where videos were not displaying correctly on mobile devices. This was a significant concern for us, as a large portion of our audience accesses our content through mobile platforms. We reached out to Ofi at JoomShaper for assistance, and I must say, the service provided was nothing short of exceptional.

Ofi demonstrated not only profound technical expertise but also an unwavering commitment to resolving our issue. He delved into the problem with a meticulous approach, clearly understanding the complexities involved. His research was thorough, and he communicated with us throughout the process, which was reassuring.

The solution Ofi provided was not just a quick fix but a well-thought-out resolution that addressed the root cause of the problem. The videos now display flawlessly on mobile versions of our website, greatly enhancing our user experience. This fix was crucial for our digital presence, and Ofi's role in this was indispensable.

What impressed me the most was Ofi's ability to handle such a complex problem with a calm and focused approach. His expertise in web development, particularly in responsive design, is evident in the quality of his work. I am grateful for his help and highly recommend his services to anyone facing similar web development challenges.

Thank you, Ofi, for your exceptional service and for ensuring our website functions seamlessly across all devices. Your dedication and skill are greatly appreciated!

16 November 2023
Unprompted review
Rated 5 out of 5 stars

I have been a Joomshaper customer for…

I have been a Joomshaper customer for many years and every time I am amazed by the great work they do and their excellent support service.
This time, thanks to Rashida R. the assistance went beyond my expectations. She helped me and solved problems quickly and efficiently. Thank you

14 November 2023
Unprompted review
Rated 5 out of 5 stars

it's an excellent website maker

Having recently developed three websites with JoomShaper, I can confidently say it's an excellent website maker that doesn't require any coding knowledge. While the learning curve might seem steep at first, the platform's user-friendly interface and extensive features make it possible to create professional-looking websites gradually. JoomShaper's intuitive drag-and-drop functionality allows users to experiment with various design elements, ensuring a smooth and enjoyable website building process.

The platform's strength lies in its comprehensive support system, offering a wealth of tutorials, a knowledge base, and active community forums. This robust assistance ensures that any challenges encountered during the website creation journey are swiftly addressed, empowering users to delve deeper into the platform's advanced features with confidence.

However, to achieve a truly unique and personalized website, one may need to invest additional time and effort in understanding design principles beyond the provided templates. While JoomShaper facilitates the creation process, a deeper grasp of design fundamentals can enhance the overall outcome significantly.

Overall, JoomShaper emerges as a powerful tool for individuals and businesses seeking to establish an online presence without the complexities of coding. Its user-friendly approach, coupled with a strong support network, makes it an ideal choice for both beginners and experienced website creators alike. My experience with JoomShaper has been fulfilling, and I look forward to exploring more of its capabilities in the future.

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Good support for free Helix Ultimate template

The support for the free Helix Ultimate template, under Joomla 4, from Anne T. was very good. She ultimately found that my issue was using PHP version 8.2.11 (which was producing "Deprecated feature" errors). Per her request, I switched my site's PHP version down to 8.1.24 and all errors were eliminated.

17 October 2023
Unprompted review
Rated 1 out of 5 stars

Zero support response

I have a straightforward inquiry that shouldn't require more than two minutes of your time. As a paying customer, I'm currently facing a conflict between your page builder and all other components. Regrettably, despite waiting for three weeks, I have yet to receive a response. While I acknowledge the quality of your templates and offerings, the absence of a response to a basic inquiry from a paying customer leads me to rate this experience as one star.

20 September 2023
Unprompted review
JoomShaper logo

Reply from JoomShaper

Hi there, Please accept my apologies. Can you share your forum post URL via support@joomshaper.com? I will take over your issues. Thanks & Sorry again.

Rated 5 out of 5 stars

“0 Class SppagebuilderHelperintegratiions” Not Found”

09142023

Ofi Khan of JoomShaper was superb when he figured out what was ailing my Joomla website to return a blank error, “0 Class SppagebuilderHelperintegratiions” Not Found,” when I tried to access my site last Aug. 31, 2023. By telling me to remove the outdated SP Page Builder app in my site and installing its latest version, Ofi Khan’s suggestion did the trick.
I will not hesitate to recommend to my relatives and friends SP Page Builder for its efficacy.
Thank you.

Joseph Lariosa
Website administrator

31 August 2023
Unprompted review
Rated 4 out of 5 stars

A great Team with great Joomla! Products and Support

The best and modern Joomla! page Builder, with a lot of options to build everything!
If you wanna work with templates, they have plenty!

And if something goes wrong, no panic! there's a Team ready to help: and I would like to thank personally Rashida for her support and kindness.

If you develolp website based on Joomla, you should work with joomShaper, no doubt!

Davide Ursini
PartnerSolution

24 August 2023
Unprompted review
Rated 5 out of 5 stars

After 3 years...

Many years ago, I used to work with Joomlashine's tools. When the company suddenly closed, I imagine that all of us who used their extensions were "left behind".
It was then that Joomshaper appeared in front of me.
After 3 years of continuous and uninterrupted cooperation with JoomlaShaper, despite occasional upgrade issues and minor frictions with the support department, I can now confidently say that my life has become easier.
I use all of their tools and extensions, especially SPPB, which is, for me, the dominant note in the programming stave. I believe that if SPPB's developers in the future enrich its functionality even more with additions and other even more necessary add-ins, then perfection will be very close.
As far as the support department is concerned, the only thing I miss is more immediacy in responding to the questions that we all submit as users. However, when I consider that each of us who submits any support requests is one and only one, as opposed to the support department, which is in a daily mess of messages, the first thought that comes to mind is that they are probably right.
So, I feel the need to publicly thank Paul Frankowski, Toufiq, Mehtaz Afsana Borsha, Ofi Khan, and Rashida Rahman (sorry if i'm forgetting someone else) for both their deep knowledge and willingness to patiently deal with each of us.
Closing, and because my main job is film criticism, I would very much like to use the SP MOVIES extension, but I can't because of the shortcomings it has. Films are not only for directors and actors. As you know, the art of cinema is the most collective of the arts, and inside every movie there are so many related but different specialties. So if you as a company wish to be a star in the field of film recording, my suggestion to your development team is to think about giving the possibility to users to add as many specialties, besides directors and actors, as they need.
With deepest appreciation
kostas konstantinidis

17 August 2023
Unprompted review
Rated 4 out of 5 stars

Using Pagebuilder for several years…

Using Pagebuilder for several years now. Very happy with it. I skipped Pagebuilder 4 and now I'm working with version 5. I can do almost everything I want with it.
In combination with Helix 2 it's very powerful.
Sometimes I need support. And it's always nice support. Once in a while I have to wait a bit longer for answers. No problem at all.

17 August 2023
Unprompted review
Rated 3 out of 5 stars

Need better support

For the most part, they provide a good product. They do need to improve their customer support response time though. When they finally answer a support question, they provide sound information towards fixing or modifying their products' functionality. Paying customers should never have to wait several days; sometimes weeks, for an answer to a support question. Improve that and they'd be rated 5-stars across the board.

27 July 2023
Unprompted review
Rated 5 out of 5 stars

JoomShaper give another point of view…

JoomShaper give another point of view in joomla CMS costellation components, with SP products i really can open at colors and many functions..
So, many components hve little bugs, but they solves all with good forum service.
Thanks to all for good work!

20 July 2023
Unprompted review
Rated 5 out of 5 stars

SP Page Builder is a game-changer

SP Page Builder is a game-changer! As a web developer, I have found this tool to be incredibly user-friendly, allowing me to create stunning and responsive pages with ease. The drag-and-drop functionality makes it a breeze to add elements and customize layouts, saving me valuable time on every project. The wide range of pre-designed templates is also a great starting point for quick and professional-looking designs. Moreover, the seamless integration with Joomla makes managing and updating websites a seamless experience. I highly recommend SP Page Builder to anyone looking to enhance their website-building capabilities. It's a powerful and intuitive tool that has significantly improved my workflow and overall productivity.

20 July 2023
Unprompted review
Rated 2 out of 5 stars

Horrible support

Great addition for your joomla instance. But the support is horrible. They are very late with reponses and not helpfull at all.

Shame.

3 July 2023
Unprompted review
Rated 5 out of 5 stars

All around great component for Joomla…

All around great component for Joomla content management system that allows you to either build pages and modules and customize all using an intuitive, drag and drop building system. The support from the component developers is fantastic. And you can do amazing things. I recommend it to anyone. It's very easy to use and the support is superb.

23 June 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look