Definitely was side eyeing the whole thing, but as the others I read… ALL PACKAGING and merchandise were official as can be. The shipping is crazy but they alert you every step of the way. Shoes are s... See more
Company replied
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Review summary
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Based on these reviews
I was a skeptic at first especially with some of the bad reviews but I got my Jordan 4 rare airs and they are absolutely authentic the packaging was impressive had all the extras. Only reason for the... See more
Company replied
I ran across Jordan Fanatics on Facebook and was skeptical at first... I placed an order for a new pair of Jordan Retro 4's (2025) and thought the price was too good to be true... I was wrong!!! They... See more
Company replied
So I took a chance and ordered the Travis Scott cactus jacks with Afterpay..figured at least I’ll be able to see if they even come in while I’m paying… tell me why I get no confirmation email or rece... See more
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Company details
Written by the company
JORDANFANATICS is the global e-commerce platform for sneakers. We have the widest selections and authenticity is guaranteed. Founded in 2011 by a crew of enthusiasts aiming to make sneakers more accessible to all consumers, JORDANFANATICS is a reminder that there’s a pair for everyone, regardless of brand, price, style, size, and function. Mission Statement – To inspire, equip & enable Sport hobbyists with the best value and broadest range of sporting products!
Contact info
590 Prom. Du Centropolis, H7T3C2, Laval, Canada
- +1 (252) 755-3380
- service@jordanfanatics.com
- www.jordanfanatics.com
3.8
Great
352 reviews
Replied to 86% of negative reviews
Typically replies within 48 hours
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Great customer service
Great customer service. The products are quality wonderful last for a lifetime. Don’t hesitate to reach out to them. I have shopped here numerous times bought over 50 pairs of shoes. You will not be disappointed.
1 April 2026
Unprompted review
Bought recently a jordan 1 union and…
Bought recently a jordan 1 union and what i got is not the real deal.Shoes are way different from what is there on the site itself.Missing laces incorrect box wrong stitching etc.I sent a mssagexwith them yesterday and ask for a exchnge coz tjey might not do refund.At least send me similar to tje real jordan but sending me something way put of leauge is a different thing.Im hoping they comeback to me
27 March 2026
Unprompted review
So initially I ordered from these…
So initially I ordered from these people well my girlfriend did to be exact as a Christmas gift she thought everything was authentic she didn't know any better so I got in contact with him and told him that hey the things I got were all messed up they were very noticeably fake so after a lot of back and forth they offered to send a replacement the replacement never showed up to my house it says it did but it never actually did so I went through all the hoops and whistles doing exactly what they told me to do by filing the claim with UPS I did exactly what they said I got the code they wanted me to get and now I'm just being left on read I'm not getting no responses no emails back or nothing very shady business
3 February 2026
Unprompted review
Ok here we go
Ok here we go! I've purchased from this place at least 7-8 times. Money well spent I must say. Yet this time as usual I always have to reach out about a tracking number and update. And aside from the auto response usually a real response come no less than an hour or two. After numerous emails about my package not showing updates and reflecting it's NOT moving. I've always gotten a generic auto mative response which continue to lack update information and detail. I've asked for a refund and/or to resend I don't know how many times to the point I'm just NOT going to PAY for the shoes because I never received them. I even called the number on the web site. It rings but it's a complete fluke. Ashley,Alice, and etc have completely dropped the ball. I was hesitant about leaving this review trying to give them grace to fix the issue. I order the shoes Jan 7th, got the confirmation email the pic that's it's been sent out etc.. it's Feb 3rd and I'm writing this review what does that tell you. And for everyone complaining about the shoes being fake YOU ARE COMPLETELY AWARE OF WHAT YOU'RE BUYING SO CUT THE CRAP. NOW THE REAL QUESTION IS WILL YOU RECEIVE WHAT YOU PURCHASED. WHAT USUALLY TAKES ABOUT TWO WEEKS FOR ME IS ALMOST A MONTH AND DOESN'T SEEM TO BE COMING. ILL LEAVE THE REST UP YO YOU!!! SHOP AT YOUR OWN RISK!!
TRY jayztang you may find and get what your looking for.
3 February 2026
Unprompted review
Reply from Jordan Fanatics
Thank you for taking the time to share your experience with us. We truly appreciate your past support and are very sorry to hear about the frustration this order has caused.
This is not the experience we want any of our customers to have. Delays in tracking updates can sometimes occur due to carrier or customs processes, but we understand how concerning it is when there is little visible movement, especially after such a long wait.
We absolutely want to resolve this properly and fairly for you. To allow us to look into this immediately and provide a clear solution, please kindly contact us directly with your order number or the email address used to place the order. Once we have that information, our team will prioritize your case and work with you on the best possible resolution, whether that be an update, reshipment, or another appropriate solution.
We sincerely apologize for the inconvenience and the lack of clarity you’ve experienced. Your feedback is important to us, and we are committed to improving both our communication and service.
Thank you for giving us the opportunity to make this right. We look forward to assisting you directly.
So my fiancé doesn't know about shoes…
So my fiancé doesn't know about shoes like i do and she orders the blackcat 2025 for me for Christmas gift cause ur website says authentic and that's a license at first look I knew they wasn't authentic they dont squeak the tongue is thin dont even need to check nothing else $220 gone down the drain yall shouldn't be able to rip people off
like that I just want my money back
22 January 2026
Unprompted review
Reply from Jordan Fanatics
Thank you for sharing your experience with us. We genuinely understand why this situation is upsetting, especially since this was a Christmas gift purchased with trust in our website and its description.
We want to be very clear: disappointing a customer—particularly on a first purchase and for a gift—is not something we take lightly. We understand that you are knowledgeable about shoes, and we respect your concerns regarding the product you received.
Please know that our intention is never to mislead or take advantage of anyone. When an order does not meet expectations, it is our responsibility to address it directly and fairly rather than ignore how the customer feels.
Regarding your request, we have noted that you are seeking a refund, and your case is currently being reviewed with priority so we can provide a proper resolution. We will follow up with you shortly with the next steps, and we are committed to handling this matter in a reasonable and respectful way.
We appreciate you bringing this to our attention and giving us the opportunity to make this right.
Got double charged for damaged shoes…
Got double charged for damaged shoes poorly made. The insurance is a scam I paid for the insurance and it didn't do anything when the shoes came in damaged I had to pay again to switch them out .
5 January 2026
Unprompted review
Reply from Jordan Fanatics
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating it must have been to receive shoes that did not meet expectations.
Please allow us to clarify that we take product quality and customer satisfaction very seriously. Damage during transit is never what we want for our customers, and we sincerely apologize for the inconvenience this caused.
Regarding the insurance, its purpose is to help reduce the risk and speed up the resolution process in unexpected situations. However, we understand that the outcome did not meet your expectations, and for that we take responsibility. This is not the experience we aim to provide.
We would very much like the opportunity to review your case in detail and work toward a fair solution, whether that means compensation, a partial refund, or another reasonable arrangement. Our goal is not to charge customers twice, but to ensure every order ends with satisfaction.
Please contact our support team directly with your order details so we can resolve this properly. We value every customer and are committed to handling issues openly and responsibly.
Thank you again for your feedback — it helps us improve.
Kind regards,
Customer Support Team
Jordan fanatics is a scam website do not purchase from them.
I order a pair of supposed to be air Jordan 11 Gama's from Jordan fanatics. I ordered them on December 19,2025. Today is December 31,2025. Jordan fanatics is a scam website. Do not order anything from this fraudulent web site.
19 December 2025
Unprompted review
Reply from Jordan Fanatics
Thank you for sharing your feedback. We are truly sorry to hear about your frustration and understand how disappointing it can be to feel concerned about an order.
Please note that orders placed around December 19 fall within the holiday peak season, which may result in processing and shipping delays due to Christmas and New Year logistics schedules. This does not mean the order is fraudulent.
We take every customer concern seriously and are fully committed to resolving this matter properly. To help us investigate and assist you as quickly as possible, we kindly ask that you contact our customer support team directly with your order number.
📧 Customer Support Email: service@jordanfanatics.com
Once we receive your order details, our team will promptly check the status and provide a clear solution.
We value every customer and stand behind the authenticity of our products and our service. We appreciate your patience and the opportunity to make this right.
Shoes are fake...Shoes on the pictires…
Shoes are fake...Shoes on the pictires in the website are not the shoes they will send you....Do not buy from them
10 December 2025
Unprompted review
Reply from Jordan Fanatics
We are genuinely sorry to hear that you feel dissatisfied with your experience. As a retailer specializing in premium and luxury footwear, we place great importance on product authenticity, quality control, and accurate representation. All items we offer are sourced through established supply channels, and the products shipped are intended to match the descriptions and images shown on our website.
Luxury footwear can sometimes show minor variations due to different production batches, lighting conditions in photography, or regional releases. However, we would never knowingly send an item that is not authentic or materially different from what was advertised.
If the product you received does not meet your expectations, we sincerely welcome the opportunity to review your order in detail. Our customer support team is committed to handling such matters professionally and fairly, including providing clarification, an exchange, or a resolution where appropriate.
We kindly invite you to contact us directly with your order information so we can address this matter promptly. Maintaining trust and transparency with every customer is at the core of our business, and we appreciate the chance to resolve any concerns constructively.
It’s a scam
It’s a scam. I am in Canada and I was mislead. The prices are all in USD. They have an office just outside Montreal but the chat support in in North Carolina. When I attempted up make a purchase the price that was applied was in Canadian but 20% higher than the price in the cart because the cart prices were in USD. This is a scam and misleads customers. Anyways will go back to StockX as at least it was obvious the currency I was paying, not a good selection either.
30 September 2025
Unprompted review
Reply from Jordan Fanatics
Hi there, we’re really sorry to hear about your experience. Our prices are shown in USD by default, and we truly apologize for the confusion this caused. We never intend to mislead our customers and appreciate you bringing this to our attention. Our team is already reviewing the issue to make sure currency display is clearer for customers in Canada.
Please reach out to our support team — we’d be happy to look into your order and make this right for you. Thank you for your feedback; it really helps us improve.
They lie and fused to refund my money
I baught black caws jordan 4's size 13 and they took about 2 weeks and on top of that they didnt even fit i paid a $170 and it said that the would refund on the site and they told me the size chart is on the site and they wouldn't refund my money i took a $70 loss and sold them to a friend definitely not happy with these people their Chinese jordans and thats exactly where they came from too
11 March 2025
Unprompted review
Reply from Jordan Fanatics
We’re very sorry to hear about your experience. We never want our customers to feel let down, and we completely understand your frustration. Our team is already reviewing this situation, and we’ll do our best to make things right. We truly value your feedback and will keep working hard to ensure a better experience for every customer moving forward.
Return process is almost impossible to locate receipt. Sent back a month ago still have not received refund return
Sent package returned tracking number stated couldn't locate business.
30 August 2025
Unprompted review
Reply from Jordan Fanatics
We’re truly sorry to hear about your return experience and the frustration it has caused. Please be assured that we take situations like this very seriously, and our team is already reviewing your case to make sure it gets resolved properly. We appreciate your patience and will work with you directly to make this right. Thank you for bringing this to our attention—it helps us improve and provide better service to all of our customers.
So I took a chance and ordered the…
So I took a chance and ordered the Travis Scott cactus jacks with Afterpay..figured at least I’ll be able to see if they even come in while I’m paying… tell me why I get no confirmation email or receipt other than my Afterpay receipt I reached out to the company and they responded quickly and I received them the next week. It took two weeks total. Yes they are knock offs but damn good knock offs! I’ll be ordering more we love them! Give shopjustfashion and jordan fanatics a try!!! Definitely worth it ✊🏼❤️🙏🏼🤘🏼 Texas review! Highly recommend
Bought August 14th, delivered August 28th
14 August 2025
Unprompted review
Reply from Jordan Fanatics
Hey there.
We appreciate your review. It’s great to know your experience was awesome, and we can’t wait to see you around using our Marketplace again. We consider our customers as the most important part of our company, that is why we focus on completing your order as quickly as possible!
Thank you for sharing your experience with us, it helps us improve day by day!
Warm regards,
Jordan Fanatics
Jordan Fanatics
Ok overall they did refund me my money back but they still need to work on returning people shoes for free and communication!!!
22 August 2025
Unprompted review
Reply from Jordan Fanatics
Thank you for your honest feedback. We’re glad to hear your refund was processed smoothly, and we truly appreciate your suggestions regarding free returns and communication. Our team is already working on improving these areas so future experiences will be even better.
If I could pick no stars I would
!JORDAN FANATICS!
If I could pick no stars I would! Shoes are FAKE at full price! Claim to be a part of Nike but doesn’t follow there protocols. I made a purchase from reading some reviews clearly there all FAKE just like the shoes they send you! They agreed to take back the sneakers I purchased and give me a full refund plus cover shipping. I sent to shoes to an address in Quebec Canada that was provided. Shoes could not be delivered because it was a FAKE address as well they came back to my home address in NY a month or so later and they refuse to reimburse me as promised. They also blocked me on Facebook. BEWARE FAKE SHOES ONLY AT FULL PRICE!!!
18 July 2025
Unprompted review
Reply from Jordan Fanatics
We’re truly sorry to hear about your experience and understand your concerns. Please be assured that all of our sneakers come directly from authorized sources — we only provide authentic products. We never want our customers to feel disappointed, so our team will review this case again and reach out to assist you with a proper resolution.
Your feedback is very important to us, as it helps us improve and continue to provide better service to our community.
Update On My Shoes that I ordered a…
Update On My Shoes that I ordered a week ago. Even though I should finally be receiving them today, it still should not take a full week to where I can start tracking my shoes once they reach the United States. It’s clearly your shoes come from overseas somewhere so that’s where the hold up lies. I will stick to ordering my Jordans from Nike.
17 July 2025
Unprompted review
Reply from Jordan Fanatics
We're very sorry for the frustration this delay has caused you. We understand how important timely delivery is, and we truly appreciate your patience.
Please know that we’re doing our best to ensure every order is delivered as quickly and smoothly as possible. For further assistance or if there’s anything we can do to make things right, we kindly invite you to contact our support team at [service@jordanfanatics.com]. We’ll be more than happy to help resolve this properly for you.
Thank you again for giving us a try, and we hope to earn back your trust.
If you put enough smoke on to them…
If you put enough smoke on to them start blasting them they will refund your money but they want the product back because it’s fake knock offs customs stop one of packages it doesnt come with invoice already suspicious so once I didn’t receive the first package I knew customs got it but the other came Fake A9 look like fuse uptown with A9 bottoms already piss off customers service is terrible I learn my lesson get it from the store legit licensed sneaker store or foot locker
18 March 2025
Unprompted review
Reply from Jordan Fanatics
We’re truly sorry to hear about your experience. This is absolutely not the kind of service we aim to provide. We take all feedback seriously and would love the opportunity to make things right.
Could you please reach out to our support team directly with your order number? We want to look into this right away and find a solution for you. Our goal is to ensure every customer feels confident and satisfied shopping with us.
We appreciate your patience and the chance to fix this. Thank you for bringing it to our attention.
I was browsing on Facebook so this…
I was browsing on Facebook so this site Jordan Fanatics,I was thinking at first it's a scam.I decided to do my research with everyone's comments,phto and reviews about the shoe's they ordered. I told my self let's try it out.So decided to order my Jordan4s it came in I was excited and the condition and the color that I new this is legit and real.I decided to order agin and agine.This orders will be my 4th order of shoes love it..If i cant offered a thousand dollars shoes why not just order them on this site shoes is shoes for fashion style and to wear and look good..
Thank you so much great shoe's and
shipping never disappointing.👍😊
14 November 2024
Unprompted review
Reply from Jordan Fanatics
Thank you so much for your kind words about our company! We’re delighted to hear that you’re pleased with our product and service. Your feedback not only supports us but also provides valuable insights to those who are still considering their purchase. It helps them make informed decisions and reassures them about the quality and support they can expect. We truly appreciate your support and look forward to continuing to serve you and others with the best quality and service. Thank you once again!
Definitely was side eyeing the whole…
Definitely was side eyeing the whole thing, but as the others I read… ALL PACKAGING and merchandise were official as can be. The shipping is crazy but they alert you every step of the way. Shoes are super dope 👍🏽 I would definitely try them out.
6 June 2025
Unprompted review
Reply from Jordan Fanatics
Thank you so much for your kind words about our company! We’re delighted to hear that you’re pleased with our product and service. Your feedback not only supports us but also provides valuable insights to those who are still considering their purchase. It helps them make informed decisions and reassures them about the quality and support they can expect. We truly appreciate your support and look forward to continuing to serve you and others with the best quality and service. Thank you once again!
Awesome
Shoes look great, nice packing and authentic box and paper. This is my 3rd or 4th pair of shoes ordered and always happy.
3 April 2025
Unprompted review
Reply from Jordan Fanatics
Thank you so much for your kind words about our company! We’re delighted to hear that you’re pleased with our product and service. Your feedback not only supports us but also provides valuable insights to those who are still considering their purchase. It helps them make informed decisions and reassures them about the quality and support they can expect. We truly appreciate your support and look forward to continuing to serve you and others with the best quality and service. Thank you once again!
SELLER NEEDS TO BE HONEST AND AND ADMIT REPLICAS
NEED TO BE HONEST AND JUST MAKE PEOPLE AWARE OF FAKE/REPLICA, WHATEVER YOU WANT TO CALL YOUR SHOES. THEY ARE "NOT" AUTHENTIC NIKE SHOES. DECENT REPLICAS AT BEST. IYKYK
31 May 2025
Unprompted review
Reply from Jordan Fanatics
Thank you for sharing your thoughts with us. We truly understand your concerns and appreciate your feedback. We want to be completely transparent with our customers and ensure that everyone is fully informed about the products they are purchasing.
If there's anything else we can do to resolve the situation or clarify any details, please don’t hesitate to reach out. We value your trust and are committed to ensuring your satisfaction.
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