The trip was well organized, and the prize was amazing. Though there's definitely a few things that could be improved. Traveling between the cities we visited (Osaka, Kyoto and Tokyo) was cle... See more
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After seeing an advert for a 2 for 1 deal for Japan, we checked trust pilot and saw Journaways fantastic reviews, so wanted to give them a try. Booking was super straight forward, quick and r... See more
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Very well organised trip to the Lofoten islands and the North. The geography speaks for itself butvthe stops planned for us worked well. There is a lot of driving but spectacular. The company sells... See more
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We booked our multi city trip to Japan with Journaway and I was a little nervous at first booking such a big trip with a third party but everything went so smoothly and was perfect ! The whatsapp co... See more
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Company details
Written by the company
journaway – discover the extraordinary. We at journaway love travel. Authentic bucket-list moments, unique accommodation, unforgettable adventures – that's exactly what we want for you! And that's why each of our trips are packed with incredible experiences. Make them your own and discover the world’s most spectacular places with us. _________________________________________________________________ journaway - Entdecke das Außergewöhnliche. Wir bei journaway lieben das Reisen. Echte Bucketlist-Momente, einzigartige Unterkünfte, unvergessliche Abenteuer – genau das wollen wir für dich! Deshalb steckt jede unserer Reisen voller Wow-Erlebnisse. Mache sie zu deinem Erlebnis und entdecke mit uns die spektakulärsten Orte dieser Welt. ________________________________________________________________________ journaway – ontdek het buitengewone. Bij journaway houden we van reizen. Echte bucketlist-momenten, unieke verblijven, onvergetelijke avonturen – en dat is precies wat we voor jou willen! Daarom zit elk van onze reizen vol wauw-ervaringen. Beleef ze zelf en ontdek samen met ons de meest spectaculaire plekken ter wereld.
journaway. Adventures worldwide.
Written by the company
- Our numbers speak for themselves.
- 100+ countries in total – for adventures all over the world 350+ multi-day trips worldwide – with unique bucket list moments 45,000+ impassioned travellers – discovering the world with us _________________________________________________________________ 100+ Länder insgesamt – für Abenteuer rund um den Globus. 350+ Rundreisen weltweit – mit einzigartigen Bucketlist-Momenten. 45.000+ begeisterte Reisende – die mit uns die Welt entdecken. _________________________________________________________________ 100+ landen – voor avonturen over de hele wereld. 350+ rondreizen wereldwijd – met unieke bucketlist-momenten. 45.000+ enthousiaste reizigers – die samen met ons de wereld ontdekken.
The journaway guarantee
Book flexibly at the best price
The journaway guarantee
Flexible booking: Cancel free of charge, customise your trip and pay how you want – our rates make it all possible.
Best price guarantee: Our smart technology compares flight and hotel offers every day, so you always book at the best price.
All inclusive: Flights, stopovers, extraordinary accommodation – we perfectly package our trips, so you don’t have to compromise.
Happiness factor: We’re here for you from the moment you start planning your trip to the day you get home – and 24/7 while you’re on the move.
Real adventures: Whether natural wonders or big cities – we make your bucket list dreams come true and create memories that last a lifetime.
_________________________________________________________________
Das journaway-Versprechen
Flexibel buchen: Kostenlos stornieren, individuell anpassen oder zahlen, ganz wie du es willst – unsere Tarife machen es möglich.
Bestpreis-Garantie: Unsere smarte Technologie vergleicht täglich Flug- und Hotelangebote – so buchst du immer zum besten Preis.
Alles inklusive: Flüge, Zwischenstopps, außergewöhnliche Unterkünfte – perfekt kombiniert für Reisen ohne Kompromisse.
Happiness-Faktor: Von der Reiseplanung bis zur Rückkehr sind wir für dich da – und 24/7, wenn du unterwegs bist.
Echte Abenteuer: Ob Naturwunder oder Metropolen – wir machen deine Bucketlist wahr und schaffen Erinnerungen, die bleiben.
_________________________________________________________________
De journaway-belofte
Flexibel boeken: gratis annuleren, aanpassen of betalen, helemaal naar jouw wens – onze tarieven maken het mogelijk.
Beste prijsgarantie: onze slimme technologie vergelijkt dagelijks vlucht- en hotelaanbiedingen – zo boek je altijd voor de beste prijs.
Alles inbegrepen: vluchten, tussenstops, bijzondere verblijven – perfect gecombineerd voor reizen zonder compromissen.
Happiness-factor: van het plannen van je reis tot je thuiskomst staan we voor je klaar – zelfs 24/7 als je onderweg bent.
Echte avonturen: naar natuurwonderen of metropolen – we laten je bucketlist werkelijkheid worden en creëren herinneringen die je nooit zal vergeten.
Contact info
Am alten Handelshafen 1, 26789, Leer, Germany
- +4949179893171
- de@journaway.com
- www.journaway.com
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great way to see Costa Rica
Great way to see Costa Rica, well planned and hassle free
We really enjoyed this trip. The itinerary gave us a good mix of Costa Rica’s highlights without feeling too rushed. Starting in San José, we made our way to La Fortuna, which was a real standout. The volcano views, hot springs and waterfalls were all impressive, and the area felt easy to explore with the hire car.
Tamarindo was a nice contrast to the jungle, with good beaches, a relaxed atmosphere and plenty of places to eat and wander. We also appreciated the suggested stops along the way, like Playa Conchal and Lake Arenal, which helped break up the journey and added some unexpected highlights.
The trip felt well structured and the accommodation choices were solid throughout. A very straightforward way to see a lot of what Costa Rica has to offer without having to overthink the planning. Would happily book with Journaway again.
16 June 2025
Unprompted review
Reply from journaway.com
Dear Renata,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you enjoyed your trip through Costa Rica and that the mix of nature, relaxation, and highlights was just right for you. It's great to know that La Fortuna and Tamarindo stood out, and that the suggested stops like Playa Conchal and Lake Arenal added extra value to your journey.
We’re especially happy that the itinerary and accommodations met your expectations and that everything felt smooth and well-planned — that’s exactly what we aim for.
Warm regards,
Hauke from journaway
Well-organised, memorable trip through South Africa
Really impressed with how smooth everything was from start to finish. The itinerary covered a lot—Kruger, the Garden Route, and Cape Town—without feeling rushed. Accommodation was comfortable and well located, especially the safari lodge and glamping sites.
Having the car and internal flights sorted made the logistics easy. Journaway’s support team was responsive when we had questions, and the whole trip felt well thought through. A great way to experience South Africa without the usual planning stress. Would definitely use them again.
11 June 2025
Unprompted review
Reply from journaway.com
Dear Alex,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that your South Africa trip was such a smooth and memorable experience. It’s great to know the itinerary, accommodations, and logistics all came together just right—and that you felt well supported throughout.
We’d love to welcome you on another adventure soon!
Warm regards, Hauke from journaway
everything was organised very well
everything was organised very well, there were no problems, we had a very pleasant holiday
6 April 2025
Unprompted review
Reply from journaway.com
Hi, thank you very much for your feedback! It's nice to hear that you are happy with our organisation. We’d be delighted to help you plan your next journey soon.
Kind regards, Jil from journaway
As first time travelers in Asia
As first time travelers in Asia, Journaway made it so easy to book a trip and not worry about flight tickets or places to stay. They also included some amazing tours to our trip and offered upgrading options not only for the hotel but also for the tours that we could join. Since booking the trip they were very responsive and always available to answer our questions via email or WhatsApp. It was amazing how they always found a quick solution when we were not satisfied with something. Their support continues even after starting the trip, which makes being a new continent way more easier. Would totally book again via Journaway!
16 February 2025
Reply from journaway.com
Hello Lerida, Thank you so much for your wonderful feedback! We're thrilled to hear that your first trip to Asia was made so easy and enjoyable by our team. It’s great to know that our responsive support and the added options for tours and upgrades helped enhance your experience. We're always here to ensure that everything goes smoothly, even while you're on your journey. We’d love to help you plan your next adventure with Journaway! Kind regards, Pia from journaway
Problemlose Umbuchung in der Flex…
Problemlose Umbuchung in der Flex Option alles über die Webseite. Telefon Support gut zu erreichen.
Ist meine dritte Reise mit Journaway und garantiert nicht meine Letzte.
TOP
1 March 2025
Reply from journaway.com
Hallo Frank, vielen Dank für dein tolles Feedback! Es freut uns, dass alles reibungslos geklappt hat und du mit unserem Service zufrieden bist. Wir freuen uns auf deine nächste Reise mit uns! 😊 Liebe Grüße, Pia von journaway
Great Experience
The entire booking process was excellent. Journaway was always prompt, providing timely responses and support at every step. Their communication was efficient, and they ensured a smooth and hassle-free experience.
16 February 2025
Reply from journaway.com
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our booking process and that our team was able to provide timely support throughout. We strive to make your travel experience as smooth as possible, and your kind words motivate us to keep improving. If you have any questions or need assistance in the future, don't hesitate to reach out. We wish you amazing travels ahead! Best regards, Malte from journaway
Perfekt
We have booked multiple trips, and everything was great. Every trip has been amazing!
We also have some trips ahead of us, and we plan to book more in the future.
8 January 2025
Unprompted review
Reply from journaway.com
Thank you so much for your great feedback!
We’re thrilled to hear that your booked trip with us went so well and that you had a fantastic experience. We’re looking forward to your next adventures and are excited to continue assisting you with your future travel plans. Best regards, Malte from journaway
Happy to book with Journaway
It was very easy and uncomplicated to book the trip with Journaway. Very friendly and helpful employees. Thanks a lot!
29 October 2024
Reply from journaway.com
Thank you for your positive review! We're delighted to hear that you found the booking process with Journaway easy and uncomplicated. Our team strives to provide friendly and helpful service, and it's great to know that you had a positive experience. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Malte from journaway
Offer and services was reduced after booking
Edited:
After we raised an issue below to management, they were kind to discount the ticket and reimburse 200 EUR, which seemed a fair compensation.
Overall, it was a pleasant contact, particularly with Benjamin S. who really takes ownership and cares about his customers’ experience and the company. To this end I recommend the company again and would likely book again.
The hick up:
Offer contained "First class train ticket".
After booking, we received a second class ticket. Moreover the original offer in the website listing was changed and first class has been removed.
Confronting the agent with the original post, saved as PDF. Waiting on the company's action.
1 November 2021
Unprompted review
Reply from journaway.com
Dear Mr. Blanke, thank you very much for your review. It's great that you are so satisfied with our customer service and the way your trip went! It's great that we were able to convince you of us as a tour operator. We would be happy to be at your side again next time and support you with your travel planning. Best regards, your journaway team
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