Journee Reviews 

2,151
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Travelers love the exciting element of surprise, explaining that filling out a straightforward preference questionnaire results in perfectly tailored, completely stress-free holiday itineraries. People frequently praise the seamless organization, noting that gorgeous accommodations, helpful staff members, and wonderful guided excursions make their vacations truly magical and effortless. Some reviewers were not happy with the digital platform, mentioning that website navigation, setting up preferences, and the overall profile creation process can feel rather exhausting. A few consumers also felt let down by specific destination choices, pointing out occasional issues with crowded locations or technical glitches when trying to log back on.

What people talk about most

Holidays

Reviewers highlight deep satisfaction with their holidays, praising the thrilling surprise reveal at the... See more

Location

Customers had positive experiences with location, noting that reviewers were sent to destinations they would... See more

Service

Users describe complete satisfaction with the service, highlighting how the team meticulously plans every... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy and... See more

Staff

People report positive experiences with staff, frequently highlighting that tour guides are extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Journee certainly know what people want when it comes to surprise trips. By filling out a simple questionnaire of your preferences, they came up with a trip itinerary that blew us away. If you love t... See more

Rated 5 out of 5 stars

Honestly the best adventure we've ever had. They actually listened and created the most fantastic experiences that i would never have put together. We kayaked, explored and did the complete opposite... See more

Rated 5 out of 5 stars

This is my second Journee trip. I went to Ireland for 6 days of good food, of course great beer, surprisingly sunny weather, opportunities to experience history from several different operators, and... See more

Rated 5 out of 5 stars

This was one of the most amazing experiences! I cannot wait to go on my next trip with Journee. The element of surprise mixed with the fact that I can sit back and not worry about any planning was the... See more


Company details

  1. Tour operator
  2. Travel agent

About Journee

Written by the company

Travel is exciting. Not knowing where is extra exciting.

Fill out our questionnaire and get secretly matched to a destination based on your travel taste. We take care of everything. You find out where you’re going at the airport!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,151)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Our first Journee: Beautiful Budapest

We booked a surprise 4-day trip (including travel time) as an experiment, and Jounee got it spot on. We went to Budapest, a new destination for us, and we couldn’t have conceived a better itinerary ourselves! It went like clockwork from start to finish, the hotel was superb and we loved our activities: historic walking tour, Ruin bar tour, thermal pool/spa, and an evening cruise on the Danube. Perfect! Looking forward to trying another one.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

I was nervous at first to use Journee…

I was nervous at first to use Journee but when they found me a location of my dreams, I decided to book. ImEven though I didn't know too many details until the day or week of, I had the best of time and enjoyed amazing food from all their great recommendations.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Loved

This teip was my second with journee but was my husbands first. We were sent to greece STUNNING! We went for our one year anniversary i barely had to lift a finger,any issues they were very attentive. This was so special and they really personalize ld the trip to our needs we look foreward to the next trip

21 June 2026
Unprompted review
Rated 5 out of 5 stars

This trip was incredible

This trip was incredible. Everything was so planned out and all I had to do was go and enjoy. Everyone I came in contact with was amazing. If I had a question about any part of the trip, Journee always got back to me with a quick response. The country was beautiful. Simply breathtaking. The tours were very informative. The guides were very knowledgeable and friendly. My trip was everything I hoped it would be and more. I can't wait to do this again next year! Thank you, Journee, for helping me have the trip of a lifetime!

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent as always

We've just come back from our 3rd Journee trip and once again, they absolutely nailed it! Will be booking the next one soon...

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Trip of a Lifetime

I just returned from my first Journee trip. It was amazing. I traveled to Prague and Vienna. I stayed in 2 perfect hotels with great locations and it was very quiet location. Journee arranged for 5 excursions for my week trip. The beer experience in Prague was great with visiting 3 breweries that I saw only locals. In Vienna, they arranged a food tour that I would have never booked on my own, it was so good. Again, I did not see many tourists, more locals and I experienced local cuisine. Journee was also very responsive to any of my questions prior to the trip.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Journee

Fantastic experience with Journee. Visited a place I would not have considered going to and loved it. Enjoyed somebody else making all the decisions instead of obsessing over planning every detail.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Loved my 2nd Journee as much as my 1st

Loved my 2nd Journee as much as my 1st! We had a wonderful time in Slovenia. The hotels were fabulous, both had balconies with views of castles. The activities were great. Everthing was well-planned and well-organized. Flights were good, with enough time allowed during layovers to get through passport control and get to the gate for our next flight. We will definitely be traveling with Journee again!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

The perfect trip - down to every detail!

Exactly what I was looking for! I wanted to return to international travel (it had been a LONG time). I didn't care where I went. I just wanted to go. And I didn't have time or inclination to plan anything.

Journee's questionnaire was easy to complete and when I went on my trip, I could tell how everything I had said I was looking for was incorporated into my trip!

My accommodations were top notch and my excursions were FANTASTIC! I can't stop raving about my trip!!

There was a perfect balance of structured and unstructured time, letting me explore on my own as well. For those moments, I leaned on recommendations that Journee provided me as well as recommendations from the staff at my accommodations and the guides for my excursions.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Took away all the mental load of…

Took away all the mental load of booking a holiday. I've been on three trips with this company now and all of them have been amazing. Booking is easy and the experiences are always tailored to the things you say you enjoy doing.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Wow - a fab fun secret holiday!

Wow, what a FAB TRIP!! I was so excited to go on my first secret holiday and this did not disappoint. With 2 hours to the flight, I found out it was Tirana in Albania. A country that has never been on my radar but now, I would happily go back!

Journee sorted everything and all aspects went smoothly. Pre checked in so once we knew the destination, we breezed through T5 security. At the Tirana side, we found our airport transfer in seconds and were whisked off to our wonderful hotel which was so central to all the city had to offer.

Each days activity was booked for us so all we had to do was turn up and enjoy what Journee had planned. Every single day surprised us in the most amazing way.

The only thing I had to do was sort currency (once I knew where I was going!) and get an eSim. Everything else was done. One of the easiest and most fun holidays I have had. I am certainly coming back to Journee soon, thanks Team!!!! xxx

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company.

Brilliant company.. from the first moment they suggested a secret holiday, to the communication before and the secret flies, to the fantastic guide book, the quality of trips planned, and the overall experience, it was amazing.. I enjoyed it so much that I asked for another holiday the next day and have already started the process again..

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Don't delay, book your next trip with Journee!

Incredible trip! Journee met and exceeded all of our expectations. While it can be a bit unnerving to book a mystery trip, Journee did a great job communicating with us prior to departure, organizing all aspects of our itinerary while overseas, and then helping us return home safely (even when a Lufthansa strike tried their best to get us to stay). Highly recommend booking your next adventure with Journee!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Our experience was spectacular

Our experience was spectacular! It was our first, but we will definitely be booking another trip in the future. Couldn’t recommend more, especially for those who love to travel but find the planning process incredibly overwhelming!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Journee Trip!

Overall, we are incredibly happy with our trip! We took our quiz over Christmas week and received our proposal a few days later. Journee does a fantastic job of giving a vibe to the trip without giving away anything significant. After being delightfully surprised by the total cost (much lower than we expected!), we accepted the proposal.

We decided that we wanted NO clues. We didn't even want to re-read the proposal. We both read it once and that was that, we never looked at it again! When the clues came in over the months, we immediately deleted them without looking. The format of the clues on WhatsApp made it easy to do that. We didn't want to guess where we were going!

Having the basic packing list in advance was helpful, as was the weather report.

Departure Day arrived! We set off to the airport, brimming with excitement! We found a secluded place at MSP and recorded ourselves slowly pulling the reveal card out of the envelope.......IRELAND!!!! Amid squeals of excitement, we went through security and headed to an airport restaurant to devour our itinerary. This is also when we found we would be spending time in two areas of the country.

The itinerary and the booklet are very well done. Lots of information, very thorough. The app also did a great job of not spoiling anything ahead of time and then providing all our travel info when we needed it.

Once we were checked in, it was easy for us to get a paid upgrade at the gate. The flight was great. Before we knew where we were going, we had asked to add an airport transfer to our package. Journee responded and said they actually didn't recommend that, as our location was known for having easy and cheap public transportation. This proved to be true, Dublin has a great public transportation system, and also we were easily able to figure out how to get to our hotel. The accommodations in Dublin were great. Loved the location, loved the room. Staff was friendly.

The tours we were booked on were well run, and interesting. The tour guides were knowledgeable and pleasant, and the buses were comfortable. The meeting places were easy to find. Lunch was easily available on each tour.

Transportation from Dublin to Galway via bus went smoothly, and the accommodations in Galway were excellent. We met a few other Journee peeps along the way, and it was wonderful and fun to exchange reveal stories. The train from Galway back to Dublin was great as well.

Our biggest regret is that we didn't have more time to explore Dublin in the day time. Since the trip was split between two cities, we only had a short amount of time in Dublin, and we were a bit sad that both of our tours during our time in the city took us far outside of the city, meaning that we didn't have much time to explore other things in town during the day, like museums or other exhibitions. We completely understand that this is based on our input during the survey, and stating that we wanted 2-4 days of activities, so no misunderstanding there. I think we just would've liked more time to actually spend in Dublin during the day, since it has so much to offer.

We will absolutely use Journee again! The surprise element was SO much fun. The communication and response time was phenomenal from start to finish. The trip was so well organized and well thought out. We have been recommending Journee to everyone we talk to, both home and on the road, and we look forward to becoming a return customer in the future!

Cheers,
Scott & Madelyn

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Marrakesh for the win with Journee

We had a lovely trip with Journee this month to Marrakesh and surrounding areas. It wasn’t a location I would have necessarily have chosen for ourselves but we loved it. Everything was well organised for us with interested activities planned and any questions we did have were answered quickly. It took the stress of travelling and planning away from us and I would choose Journee again for another adventure ☺️

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

I loved getting the little clues to my phone it was a real talking point at work. I actually didn't guess the country so it made for a super surprise. Opening the envelope at the airport was very exciting. I loved the way that journee split the holiday into 2 places. I would not have thought to do that .Accommodation was really beautiful and had an indoor spa as well as a huge outdoor pool. The experiences were well thought out and something we were both interested in doing. Loved the whole holiday and can't wait to embark on another trip. Thankyou Journee.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Just do it! You won't regret it!!

My mystery adventure to Sorrento, Italy was absolutely unforgettable. Every detail was thoughtfully planned, and the surprise elements made the trip even more exciting.

The experiences were incredible and perfectly captured the beauty and culture of southern Italy. Visiting a family-owned farm was such a special and authentic touch, giving me the true taste of local life. A local farmed gave us a tour of the farm, and they served lunch afterwards using all home-grown items. The boat trip to Capri was breathtaking , with stunning views and the perfect mix of relaxation and adventure. Hiking the Path of the Gods was a highlight--the scenery was beyond words. Exploring Pompeii added such a fascinating historic element to the trip.
The apartment was perfect--comfortable, beautiful, and ideally located (no more than a 10 minute walk to any planned experience, and a short walk to the grocery store.)
What truly stood out was Journee's excellent communication whenever I had a question or issue. my first flight was cancelled due to mechanical issues, and Journey immediately re-arranged airport transfer for me. They were responsive, reassuring, and quick to help resolve anything that arose, which made the entire trip feel stress-free and well supported.
Journee creates a seamless, magical experience that balanced adventure, culture, and comfort. I would highly recommend Journee to anyone looking for a unique and memorable experience . I can't wait to book my next adventure!!

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Magical Mystery Tour by Journee

I truly enjoyed my Journee adventure. All my family & friends were involved in solving the clues to guess my surprise destination. Every detail of the trip was thoughtfully chosen while allowing for free time to explore on my own. The Journee staff were professional and responsive to my questions. I will definitely schedule another trip to let the world surprise me.

7 April 2026
Unprompted review

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