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See what reviewers are saying

Rated 2 out of 5 stars

Spits way too much, I Googled this and found it's a common problem. I tried all the suggestions for a solution but still I kept getting the hot oil in my mouth and excessive spitting. In fact if I j... See more

Company replied

Rated 2 out of 5 stars

I have bought 3 joytech exceed devices since September 2019 and have had to buy two new batteries which I received on New Year’s Eve. The first two devices batteries lasted at the most three months he... See more

Company replied

Rated 1 out of 5 stars

I have been using Teros vape for over 2 years now and I was completely happy with it but recently the cartridges are giving a burning sensation after using it for less than 1 day. This is unacceptabl... See more

Company replied

Rated 1 out of 5 stars

Very disappointed with Joytech AIO vapes and in particular the coils. I have been buying these since 2015, usually annually and can confidently confirm they don’t last nearly as long as before, month... See more

Company details

  1. Electronic cigarette store
  2. Battery shop
  3. Vaporiser shop

About Joyetech UK

Written by the company

We are the official UK distributor for one of the largest vape brands in the world. Known for its quality and value for money, Joyetech is one of the best brands to choose for both new and existing vapers.

Founded back in 2007, our extensive knowledge of the vape industry is second to none. We're proud to work in partnership with one of the most long-standing and respected brands in vaping.

Quality Vape Kits

Joyetech kits are known for quality, and the same is as true today as it was back in 2007. You can be confident that when you choose one of our e-cigs, you are getting the very best in performance, value and of course, quality.

Top Brand E-liquid

Want to find a new all day vape liquid? We supply a range of top brands, including TECC Titus, Double Drip, Nasty Juice, Riot Squad and much more. We also offer tiered pricing, saving you up to 20% the more you buy!

Exclusive Vape Bundles

We have a range of exclusive bundles that allow you choose up to 3 top brand vape liquids with selected kits. Find what's best for you and receive plenty of liquid to get started while you're at it!

Expert Customer Service

Our expert customer service team is on hand to offer advice, helping you choose the best kit to suit your needs alongside a vape liquid that you can pair with your chosen device.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

4k reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quality

I have been using this site for a couple of years now and my last purchase was partly damaged so I dropped them a quick email explaining that 2 of my cartridges were damaged and low and behold the next day a full box was delivered to me,now that’s what I call customer service, I wouldn’t dream of buying from anywhere else.

14 December 2020
Rated 5 out of 5 stars

Not one to do reviews tbh

Not one to do reviews tbh. But I must say that the guys at joytech are a great bunch. Nothing Is to much trouble. I will only every use joytech from now on .

18 November 2020
Unprompted review
Rated 2 out of 5 stars

Runabout

Runabout, great device but impossible to get replacement pods - everywhere out of stock.

16 October 2020
Unprompted review
Rated 5 out of 5 stars

…Highly recommend!

The website is not the easiest to navigate to start with but once you’ve got the hang of it it’s fine. Good communication once order is placed and fast delivery. When I accidentally ordered the wrong part they were very helpful and rectified my issue promptly and easily. I would have no hesitation in recommending them.

2 October 2020
Unprompted review
Rated 5 out of 5 stars

Really liked the product on arrival

Really liked the product on arrival. Had a slight problem, emailed Joyetech team and they resolved really quickly, excellent service which I have not had with some other ecig providers, thank you

4 September 2020
Unprompted review
Rated 5 out of 5 stars

Ordered online

Ordered online, arrived the next day. Easy to use and good prices - they will have me as a customer again for sure!

3 September 2020
Unprompted review
Rated 2 out of 5 stars

Faulty cartridges

Have recently purchased further teros pod cartridges. Unfortunately they all burnt out within an hour and looking at previous reviews it seems I’m not the only one who has experienced the same.

I did complain and after several emails back and forth which indicated I was using the incorrect liquids a replacement was finally sent.

I’m doubtful whether I will order again in the future.

29 August 2020
Unprompted review
Joyetech UK  logo

Reply from Joyetech UK

Hi,

Thank you for taking your time out to leave a review.

I am really sorry to hear that you are not happy with the product you purchased from us.

If you contact us directly we can discuss further with you to make sure you are happy and getting full use of your product.

Kind Regards.

Aneesa

Rated 1 out of 5 stars

Faulty wares

The coils for eGo AIO last less than a day before giving a burnt sensation (which is likely poisonous). I highly suspect this is a purposefull engineering flaw to make customers buy more coils. This is unaceptable, I will never buy anyting from this company in the future and also discoorage others from doing so.

11 August 2020
Unprompted review
Joyetech UK  logo

Reply from Joyetech UK

Hi Andrew,

Thank you for your review.

I am really sorry to hear that your are having issues with the coils you have purchased from us. If you can please email us directly on info@joytech.co.uk to discuss further.

Kindest Regards

Aneesa

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