I have not received my order yet so I gave you 4 stars. I can change it when I receive my order. I am very happy with your service and prompt status reports.
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Had some problems to start but everything worked out, I mainly only had problems with the delivery the product itself, is a high quality rotating thrusting and vibrating masturbator and honestly I’d... See more
good product fast service
Company details
About JLD - Joy Love Dolls™
Written by the company
JLD - Feel the Difference
JLD, also known as Joy Love Dolls™, is the premier destination for premium sex dolls and sex toys. As the global leader, we provide an extensive range of lifelike dolls, featuring over 2,500 models in various body types, sizes, and styles. Experience unparalleled customer service, Best Price Guarantee, and FREE worldwide shipping on all orders over $49.
Start customizing your ultimate pleasure companion today at Joy Love Dolls™
FAST FACTS:
Written by the company
- Trusted to deliver +15 000 items since 2017
- More than any other sex doll & adult toy store. We have a total of 12 overseas warehouses in USA & Europe to make shipping fast & smooth.
- We work only with the best brands
- We are authorized resellers for brands like Wm Dolls, Irontech Dolls, SE Dolls & Piper Dolls.
- Fast, free & discreet Shipping
- Free worldwide shipping for ALL orders that are above $149. Most of product shipped in 3 days. We deliver with: DHL, Fedex & UPS,
- Flexible payment methods
- More than 10 different payment methods, including Klarna. Buy today & pay later or slice payments with Klarna.
- Best Price Guarantee
- Found it for less? No problem! We will compensate difference.
- Dedicated 24/7 customer support
- 24/7 Customer Service - Call, mail or chat. Were here and happy to help!
Contact info
1201 N Orange Street Suite #7466, 19801-1186, Wilmington, United States
- (213) 523 3978
- support@joylovedolls.com
- www.joylovedolls.com
3.7
Average
500 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great experience...
What a fantastic experience I've had buying from this company. Hats off to customer service especially Rachelle.
Everytime i had an issue or concern she went above and beyond.
Little things to look out for though.
The dolls do get grubby very quickly so i have used non fragrance wet towelette to delicately remove the worst of what sticks to her skin. And boy is she heavy!!! It's great to snuggle in but getting her to position is one big task sometimes..
Also i was very pleased with what WMdolls included. I had two wigs which get tangled if you don't handle them carefully. I had a vagina warming rod which brings a whole new experience to using her. I had a new outfit too which was a little big but that's no problem. Also they included some plimsolls so she'd stand up a little more securely.
Can you tell I'm happy.
Thank-you very much
15 December 2025
Unprompted review
Horrible customer service
Horrible customer service. My dolls had implanted hair that was falling out like it was going through chemo and they did nothing about it.
7 October 2025
Reply from JLD - Joy Love Dolls™
Thank you for taking time to leave us a review Christopher. We’re sorry to hear about your experience. We did reply to your email on the 27th of October, letting you know that the factory had requested photos of the hair falling out so they could review the issue and assist accordingly, but we didn’t receive a response after that.
Sexdoll without head
I ordered a sex doll that was supposed to be in stock in the EU. I received a similar body without a head and without certification, deformed in places and in a damaged box.
1 November 2025
Reply from JLD - Joy Love Dolls™
Thank you for your feedback. We’re truly sorry for the condition in which your order arrived — we understand how disappointing that must have been. As mentioned in our email conversation, we are already working closely with the factory to resolve the issue you reported, which appears to have occurred during transportation. We have sent you an update by email with the next steps, and we’ll continue supporting you until everything is fully sorted. Please feel free to reply to our email if you need anything further — we’re here to help.
First time buyer and was great!
JLD was super helpful with my first time buying experience. Their customer support helped throughout the whole process and they delivered great service.
15 September 2025
Decent company, can't return dolls unused
Unfortunately you can't return your doll despite having never used it and was sent the wrong parts.
They did however help by refunding partially and sending the right head.
5 August 2025
Reply from JLD - Joy Love Dolls™
We appreciate your feedback and are glad we could assist by sending the correct head and providing a partial refund. For hygiene and safety reasons, returns aren’t possible once a doll has been shipped, even if unused. We understand this can be disappointing, but we always do our best to resolve any issues quickly, as we did in your case. Thank you for sharing your experience.
Perfect customer service
There was some questions on billion and what was on promotion, the company went above an beyond to honor the promotion, the delivery was perfect.
19 August 2025
The company,,JLD
The company,,JLD - Dolls™ Joy Love Did not fulfill its obligations arising from the contractual relationship, and in addition, they robbed me of the payment for the deposit for the doll. I do not recommend this company to anyone
15 September 2025
Unprompted review
Reply from JLD - Joy Love Dolls™
We take feedback seriously, but it is important that reviews reflect accurate information. Your statement is incorrect. A full refund was processed for your order, and at no point were you “robbed” of any payment. Prior to your cancellation, we reached out to you directly to clarify the add-ons that were selected but had not been charged when the order was placed. This was communicated openly and transparently. While we respect your right to share your experience, posting misleading information can create unnecessary confusion for other customers. We kindly ask that reviews remain truthful so that they reflect the reality of our service.
Wrong opinions and t months for…
Wrong opinions and t months for delivery, doll extremely hard and uncomfortable to use
16 August 2025
Reply from JLD - Joy Love Dolls™
We’re sorry to hear about your experience and would like to understand more about the concerns you mentioned. Could you please share additional details by emailing us at support@joylovedolls.com? You’re also welcome to include pictures so our team can better assist you. We appreciate your feedback
JLD is the real deal
After reading some forums and checking out some youtube vids about companion dolls. I felt certain that I was not dealing with a scam site which was a concern to me! It made me more comfortable with spending this amount of money online. I selected a WM doll.
12 August 2025
They were really helpful with the…
They were really helpful with the information on the product line and they are local company
23 July 2025
Dolls are not as advertised then when…
Dolls are not as advertised then when you want a refund because its not what you ordered your out of luck
3 September 2025
Unprompted review
Reply from JLD - Joy Love Dolls™
Thank you for taking time to leave us a review. We’re sorry to hear about your experience and that you feel the doll did not meet your expectations. As noted in our last email, we asked if you could please share pictures of the doll you received so we can check with the factory and address any issues or damages. Once we have those details, we’ll be able to properly investigate and assist you further.
Rachelle was awesome!
Rachelle was amazing in helping me receive some missing parts to my order and gave continuous feedback as they worked with the factory. I am really appreciative for the support. The product is exactly as described. Would definetly recommend.
1 September 2025
Unprompted review
Reply from JLD - Joy Love Dolls™
Thank you so much for your review! We’re thrilled to hear that Rachelle was able to assist you and provide the support you needed. We’ll be sure to share your kind words with her — feedback like this means a lot to our team. We’re glad the product met your expectations, and we truly appreciate your recommendation!
I am still awaiting the shemale…
I am still awaiting the shemale attachment as well as the AI system. Everything else has arrived in amazing quality.
14 July 2025
Reply from JLD - Joy Love Dolls™
Thank you for your feedback and for your kind words about the quality of the items you've received so far — we really appreciate it!
Just to update you, the shemale kit and the AI box are currently on their way. Your tracking number via China Post is: ZC36414947599. You can use this to follow the progress of your delivery. We sincerely apologize for the delay. Thank you for your patience.
Very hard to make contact with JLD…
Ty to JLD for getting back to me so quickly appreciate that.
7 July 2025
Reply from JLD - Joy Love Dolls™
Thank you for taking time to share your experience. We’re very sorry to hear about your experience and for any confusion caused. We want to assure you that Joy Love Dolls is a legitimate business, and we take all customer concerns seriously. We’ve checked our records and have not received any email from you regarding this order. However, we can confirm that your order was shipped, and here is your UPS tracking number for reference: 801184918803603503. If you still need assistance or have any concerns, please don’t hesitate to reach out to us at support@joylovedolls.com with your order number. We're here to help.
Don't ever buy from them
Don't ever buy from them! SCAM! I bought a doll few months ago and never received it. They provide a fake tracking number. They never shipped anything. When I contacted them they said they will be an investigation but I never heard from them again. So there's nothing to investigate because nothing was ever shipped out 😡
4 January 2025
Unprompted review
Reply from JLD - Joy Love Dolls™
We’re very sorry to hear about your experience and truly understand your frustration. We’d really like to look into this and resolve it for you as quickly as possible. Please email us at support@joylovedolls.com with your order number and a confirmation of what you had ordered so we can investigate further and provide an update. We take these matters seriously and want to ensure everything is properly handled.
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