J Parkers (Retail) Reviews 

31,800
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,174 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably healthy plants and the secure packaging that successfully keep items safe during transit. Many buyers also appreciate the prompt delivery service and helpful communication regarding shipping schedules, making the whole ordering process smooth and pleasant. People regularly mention that items arrive in wonderful condition and grow rapidly once planted. Some reviewers were not happy with plants arriving dead, damaged by couriers, or failing to grow properly after planting. A few consumers additionally noted that certain items failed to thrive or suffered from the extreme summer heat, leading to disappointing results in their gardens.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. On one... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers reporting that plants arrived in excellent... See more

Delivery service

Customers had ambiguous experiences with delivery_service, noting a wide range of outcomes. While many... See more

Order

Customers consistently note ambiguous experiences with order, as opinions on fulfillment and quality are... See more

Service

People report ambiguous experiences with service, showing a wide split in opinions. Many customers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good range, good value and generally decent quality for the money. I've ordered a lot from JParkers. There has been a small number of dead or weary plants, but while not the best quality, it's g... See more

Company replied

Rated 4 out of 5 stars

I ordered their 4 pack bare root orchard set it came and I planted as per recommendations for each tree. The Apple James Grieves and the conference pear tree are growing real well and have nearly do... See more

Company replied

Rated 4 out of 5 stars

In general my plans are always excellent ordered from you. However, the last lot of plants was dead on arrival and although they were replaced without any problems unfortunately the replacement was a... See more

Company replied

Rated 4 out of 5 stars

In the past i've given J Parkers poor reviews due to their slow delivery, lack of update of order status on their website and slow customer service response. However this time no complaints! - althou... See more

Company replied


Company details

  1. Wholesale Plant Nursery
  2. Garden centre

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.8

Great

TrustScore 4 out of 5

32k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.8

All reviews

(31,800)

2,115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

My Monada was very dry

My Monada was very dry, shrivelled leaves and the flowers brown. Disappointing. The plant was 5 days in getting from you to me in the very hot weather. Is Evri the best delivery service to use? Plant was deeply watered and I hope will recover with care.

10 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Hilary

Thank you for your review. Evri deliver over 97% of our parcels on time and without incident so I am sorry to learn of your disappointment with your delivery on this occasion. You are covered by our full guarantee so if your plant does fail to thrive please don't hesitate reaching out to our customer service team for help and advice.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Great Customer Service

I ordered several plants during May and all but one sprouted very quickly. I contacted Parkers regarding the failed plant, sent photos and they refunded the cost without question. I was very pleased with their response and also with the other thriving plants so would certainly use Parkers again in the future, Great customer service, highly recommended.

13 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Paul

Thank you for your 5* review and your recommendation!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

The plants came well packaged in a…

The plants came well packaged in a sturdy box Well watered with plastic around the pots
Really healthy Hostas now happily residing in pots on my patio
I would definitely order from here again
My Autumn catalogue arrived today so I will a nice browse..

10 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Monica

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Garden plants

The plants were packed well and looked healthy have planted them in the garden now await the flowers .

11 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Valerie

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Good service

Good service, plants arrived in excellent conditions, they are thriving after repotting, I’m very happy.
I would recommend them to all my family and friends.

8 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Linda

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Great quality plants

Great quality plants, very well packaged. Will definitely use this company again.

3 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Adam

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 1 out of 5 stars

Still hasn't arrived

Still hasn't arrived
First order for these items didn't arrive
Contacted yourselves to say not arrived and if they did by now the plants would be dead so another batch said to be sent they have still not arrived and I said whilst in the past I have ordered a lot from you I am now reticent to order anything else

29 June 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your review and I am sorry to learn that your replacement order hasn't arrived. As no order details have been included we're unable to look into this for you, but if you are still waiting then please reach out to the team at review@jparkers.co.uk with the order details and we'll investigate for you.

Kind regards
Team J Parkers

Rated 1 out of 5 stars

Plants had no leaves and dead at the…

Plants had no leaves and dead at the ends. Had to send them back at my own expense to enable me to get a refund on defective plants that should not have been sent out in the first place. I also asked for the outstanding plant on order to be cancelled to avoid any further disappointment and I did not get a full refund on that. Customer complaint ticket number 151137

17 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Elaine

Thank you for your review and feedback. As no order details have been included we're unable to look into this further for you. As with any mail order products if the goods are found to be not fit for purpose then we will of course refund any postage.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Good service

After a few days wait the plants arrived , well packaged and all looked healthy but thirsty, I've planted them in my garden and so far they are all growing well.

16 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Carole

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 4 out of 5 stars

The buddleia came well packed and looks…

The buddleia came well packed and looks healthy. The only reason for not 5 stars is delivery time was longer than expected. Hope to see it flourish in the next growing season.

11 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi David

Thank you for your review and feedback

Kind regards
Team J Parkers

Rated 4 out of 5 stars

The plants were not in the best…

The plants were not in the best condition dried out and yellowing leaves. They are slowly recovering. More attention to dampness during travel would work! A damp piece of kitchen towel around the root’s would probably help!

17 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thankyou for your review and feedback

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Plants arrived safely

Plants arrived safely. The instructions in the box were easy to follow and now they're all thriving.

17 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 2 out of 5 stars

Very disappointed with J Parkers

Very disappointed with J Parkers. I ordered some dahlia tubers... specifically Bishop of Llandaff and Bishop of Oxford back in the spring. I planted them on arrival and looked after them carefully. It was so disappointing that instead of Bishop Dhalias I had been sent tubers that came up as scruffy, squat purple plants which are ugly and do not flower well. This is the second time this has happened. Although Parkers refunded my money it does not compensate for the time, effort and resources I put into growing these plants. I gave a two star rating because I got my money back once I had complained. I would not recommend this company and won't be using them again.

17 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Harriet

Thank you for your your review and feedback. We're really sorry to learn of your disappointment with your order of dahlias. As with any product, you are covered by our full guarantee which is to replace or refund any item not up to our usual high standard and we are really sorry that the product supplied did not meet this standard on growing.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Care

The quick response to my email and the great service

17 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Ann

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Great company!

Plants arrived well packaged.Ver good quality Have grown really well & look great !Thank you

7 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Patricia

You're very welcome and thank you for your 5* review

Kind regards
Trish

Rated 1 out of 5 stars

Over the years I have spent thousands…

Over the years I have spent thousands with jparkers. I have never really had a problem with the plants or when I have its always been sorted out quickly. That was until now... dispite the fact they took ages to arrive.
I brought a number of bear root roses from them, put them in my greenhouse to allow them to come out of dormancy and make shore that there was no disease that may affect my other roses.
I follow this process with all plants. But this time all the plants died, some never showed any signs of life some did then died.
I tried to explain this process I use and the operator spoke to me like I was a complete idiot. These plants are guaranteed.

16 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Julie

Thank you for your further review

Kind regards
Team J Parker

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