J Parkers (Retail) Reviews 

31,798
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,142 reviews, reviewers had a great experience with this company. Many consumers appreciate that plants arrive in good condition, often well packaged and in damp soil, allowing them to thrive after planting. Reviewers frequently remark on the expectation of high quality for their purchases and the overall satisfaction with the items received. However, some people mentioned issues regarding the condition upon arrival, with reports of plants arriving dried out, yellowing, or having small root systems. A few other people also felt that certain specific items, like the helios or dahlia tubers, resulted in less than hoped for, while some experienced significant delays or non-receipt of their orders.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. On one... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers reporting that plants arrived in excellent... See more

Delivery service

Customers had ambiguous experiences with delivery_service, noting a wide range of outcomes. While many... See more

Order

Customers consistently note ambiguous experiences with order, as opinions on fulfillment and quality are... See more

Service

People report ambiguous experiences with service, showing a wide split in opinions. Many customers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good range, good value and generally decent quality for the money. I've ordered a lot from JParkers. There has been a small number of dead or weary plants, but while not the best quality, it's g... See more

Company replied

Rated 4 out of 5 stars

I ordered their 4 pack bare root orchard set it came and I planted as per recommendations for each tree. The Apple James Grieves and the conference pear tree are growing real well and have nearly do... See more

Company replied

Rated 4 out of 5 stars

It was OK the plants arrived very dried out not surprised in this weather. Time will tell next year how they survive; planted and getting lots of water. Delivery - well I just don't like Evri too man... See more

Company replied

Rated 4 out of 5 stars

In the past i've given J Parkers poor reviews due to their slow delivery, lack of update of order status on their website and slow customer service response. However this time no complaints! - althou... See more

Company replied


Company details

  1. Wholesale Plant Nursery
  2. Garden centre

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.8

Great

TrustScore 4 out of 5

32k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.8

All reviews

(31,798)

2,116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I needed some begonias quickly to fill…

I needed some begonias quickly to fill the memorial pots in our village. Parkers had exactly what I required, at a great price, delivered promptly, very well packaged and already in flower. As a result they are filling out well and a joy to behold. Thank you.

30 June 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

You're welcoem Win and thank you for your 5* review! We're really pleased that you are happy with our service and products

Kind regards
Team J Parkers

Rated 1 out of 5 stars

Very disappointed

I ordered 2 plants to be delivered to a friend for her birthday. They arrived in very poor condition with the soil completely dried out and the leaves all crispy. Had they been for sale in a garden centre, one would not have gone near them. I ordered some plants for myself too. Mine were in acceptable condition - just.
I wrote with photos to request a refund for the plants I had bought for my friend and received a standard ‘copy and paste’ piece of text response saying the plants would probably recover - no personal customer service or appreciation that this was a birthday gift. Presumably if they don’t recover I can have a refund next year?!
I was very disappointed with this response as I have ordered in the past from the company and been very happy. I won’t be ordering again.

6 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Heather

Thank you for your review and I am sorry to learn of the disappointing reply from our customer service team. As no order details have been included in your review I am unable to look into this further but please don't hesitate reaching out to our customer service team if the plants do not recover within a few weeks.

Kind regards
Team J Parkers

Rated 4 out of 5 stars

Plants arrived on time and well packed

Plants arrived on time and well packed.
They seem to be a little sparse, no evidence of the larger flowers shown in the sales images. Any the flowers on the plants looked very small. However they are planted so hopefully they will develop in time and cover the ground as described

11 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Ed

Thank you for your review and feedback

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Good company to deal with

Kept me well informed re delivery, arrived on time, and the plants appropriately packed etc so that arrived in good condition.
Used this company quite a lot over last two years and all purchases are flourishing.

1 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Susan

Thank you for your 5* review! We're really pleased that you are happy with our service and products

Kind regards
Team J Parkers

Rated 5 out of 5 stars

So easy to order

So easy to order. Kept well informed of dispatch and plants arrived is good condition. This is my second plants order and all are doing well.
I have ordered bulbs for next spring so can't wait for arrival.




20 June 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Suzanne

Thank you for your 5* review! We're really pleased that you are happy with our service and products

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Excellent quality plants

Excellent quality plants, well packaged. Plants arrived healthy eventhough delivered during a heatwave.

1 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Leanne

Thank you for your 5* review! We're really pleased that you are happy with our service and products

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Refunded

Through no fault of their own my flowers were not delivered the day they were sent out. These were quickly refunded over the phone so I have reordered a fresh order with hopefully more luck on delivery

4 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Lauren

Thank you for your 5* review! We're really pleased that you are happy with our service and products

Kind regards
Team J Parkers

Rated 5 out of 5 stars

No problems.

The plants arrived, well packaged for transport, good condition and healthy plants.

1 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Mark

Thank you for your 5* review! We're really pleased that you are happy with our service and products

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Communication was first-class

Communication was first-class. Due to the hot weather, it was decided to post the plant when the weather was more suitable for it. The plant arrived in excellent condition.

1 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Deborah

Thank you for your 5* review! We're really pleased that you are happy with our service and products

Kind regards
Team J Parkers

Rated 5 out of 5 stars

The plant arrived within two days and I…

The plant arrived within two days and I was delighted at the quality of it. Great root ball and it's growing well and about to flower. By next year it will be awesome. Thanks

7 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Barry

Thank you for your 5* review! We're really pleased that you are happy with our service and products

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Easy to order

Easy to order , received promptly in good condition

3 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Sue

Thank you for your 5* review! We're really pleased that you are happy with our service and products

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Plants arrived on time and in very good…

Plants arrived on time and in very good condition

25 June 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Alan

Thank you for your 5* review! We're really pleased that you are happy with our service and products

Kind regards
Team J Parkers

Rated 5 out of 5 stars

My plants arrived safely and looked…

My plants arrived safely and looked healthy. I was a bit disappointed with the Hydrangea macrophylla 'Blue Prince', as it arrived as little more than a stick with just one leaf. I'm hoping it will establish and grow, but compared to the other plants, it was much smaller and less developed than I expected.

15 June 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 1 out of 5 stars

2 out of 4 plants sent were in very…

2 out of 4 plants sent were in very distressed condition and even after all the good efforts, 1 Rose abd 1 Hydrangea have died.
The other Hydrangea is also showing distress sign and having yellow leaves.

2 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Amit

Thank you for your review and I am sorry to learn of your disappointment on receiving your order. We trust that you have reached out to our customer service team for help and advice and they have resolved this for you

Regards
Team J Parkers

Rated 5 out of 5 stars

Absolutely fabulous packed well arrived…

Absolutely fabulous packed well arrived in amazing condition and extremely happy in my gardens even with the weather being as hot as it is

1 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Sharon

Thank you for your 5* review! We're really pleased that you are happy with our service and products

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Lovely strong plants that are growing…

Lovely strong plants that are growing well. Liked that you decided not to send plants during heatwave!

10 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Janet

Thank you for your 5* review! We're really pleased that you are happy with our service and products

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Constant communication re my order

Constant communication re my order. Two of 3 plants ordered arrived well packaged and in good condition. Are growing well now. The third was delayed by the heatwave. The company sensibly deferred delivery until cooler conditions came. Sadly then the geranium became unavailable , a shame as it was the one I particularly wanted. However I was promptly reimbursed . Hopefully I can try next year as it looked a lovely bright pink hardy geranium.

22 June 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your 5* review! We're really pleased that you are happy with our service and products

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Seamless from start to finish.

Seamless from start to finish.

20 June 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Phil

Thank you for your 5* review! We're really pleased that you are happy with our service and products

Kind regards
Team J Parkers

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