Top Class service. Did exactly what they promised and the reason why I used them again. I was looking for a specific Tom Ford frame. JPOpticians/Spex4less didn't have it in stock but said they cou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a pair of Gucci sunglasses 9 days ago, arrived today and I’m over the moon! Incredible product which was extremely well packaged and presented with all original Gucci authentications, case, cl... See more
Company replied
Brilliant opticians! I’ve lost count of how many pairs of sunglasses, varifocals and VDU glasses I’ve had reglazed by JP! Excellent quality reglazing, seamless delivery experience and great value for... See more
Company replied
I saw the Gucci frames online so knew what I wanted. A quick Google search showed the JP Opticians had them at a very reasonable cost. I placed the prescription order on Sunday and they glasses a... See more
Company replied
Company details
Contact info
LIverpool, United Kingdom
- 0151 347 7206
- contact@jpopticians.com
- www.jpopticians.com
Excellent company to deal with
Excellent communication, price and service
19 December 2022
Unprompted review
Reply from J.P. Opticians
Thanks very much for the feedback. As we are only a small comany it really means a lot!
Fantastic!
I came across JP Opticians and they had the exact model I wanted. I enquired about the delivery time as I was hoping for a pre Christmas delivery. Sure enough everything came together and I ended up with the glasses on time. Pair this with a great price I would recommend JP to anyone.
12 December 2022
Unprompted review
Reply from J.P. Opticians
Hi R March,
Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your positive comments about your experience with us.
We’re glad to be operating again and assisting customers as we always aim to do. Your support means a great deal, and your feedback remains genuinely appreciated.
Only online Opticians you should use
This is the 4th occasion that I have used JP Opticians and would not go anywhere else...
This is the only place you should purchase your glasses from.
26 December 2022
Unprompted review
Reply from J.P. Opticians
Hi Mike,
Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your continued trust and strong recommendation.
We’re glad to be operating again and assisting customers as we always aim to do. Your support means a great deal, and your feedback remains genuinely appreciated.
First class service over Christmas…
First class service over the Christmas rush! Had a couple of questions which were answered very quickly. Delivery tracked (as standard) via DHL which was first class. Quality of product for the price was superb. That is now 3 orders I have placed in the last 18months all with the same results! Will definitely continue with this quality business! Well done J.P Opticians you run a terrific business and are all about customer satisfaction! Brian Hall, Warwickshire.
11 January 2023
Unprompted review
Reply from J.P. Opticians
Wow! Thanks very much! We do try our best and we appreciate your business.
Highly recommended JP Opticians
My first time using JP. Very good pricing, easy on line ordering, great communication throughout and glasses arrived ahead of when I was expecting and are exactly what I ordered. Would highly recommend and will certainly use JP again
9 January 2023
Unprompted review
Reply from J.P. Opticians
Thanks for your kind comments. We look forward to being of service in the future!
Excellent service as always!
Excellent service as always!! And at a great price.
9 January 2023
Unprompted review
Reply from J.P. Opticians
Hi Jon,
Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate your continued recognition of our service and value.
We’re pleased to be back in business and continuing to support our customers. Your kind words are sincerely valued, and we’re grateful for your ongoing trust.
I bought a pair of Rayban prescription…
I bought a pair of Rayban prescription glasses 8 months ago and had been happy with them until a few weeks ago. I emailed JP Opticians and explained that I wasn't happy with the frames. The screws to tighten the arms were already as tight as they would go, but the arms were really loose and if I tilted my head to look at the ground, the glasses just slide off my face, and I felt the frames were faulty. They replied to say I would need to send the frames back so they could then forward to Rayban as the warranty lies with the manufacturer, I thought under the Consumer Rights Act, the warranty lies with the shop/store you buy a product from. Who knows how long that is going to take. I don't have a second pair of glasses so I've had to go to my local opticians to buy a pair which I can wear whilst I send the faulty frame back! I asked my local opticians to take a look at the Rayban frame and they felt the frame is faulty. So you may save a bit of money buying attractive frames online, but if something goes wrong with them, it's an absolute pain to get it fixed!!!!!
9 December 2022
Unprompted review
Reply from J.P. Opticians
Hi Lee. I'm sorry that you are not happy but we would like to clarify a couple of things. The screws that attach the sides have no effect on the adjustment of the frame. If they are loose the sides open and close too easily but that is all that they control. If a frame is slipping down and falling off your face it will be that the sides have splayed out with use. This is a very simple adjustment done in practice with a frame heater, it usually takes less than a minute. It's hard to justify a warranty replacement for this. We will be happy to adjust them for you and in the unlikely event that there is a manufacturing fault of course we will replace them as promised.
Great speedy service
Great speedy service . Product was also great. Just need some sun now.
3 January 2023
Unprompted review
Reply from J.P. Opticians
Hi Ian,
Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your recognition of our service and product quality.
We’re glad to be operating again and assisting customers as we always aim to do. Your support means a great deal, and your feedback remains genuinely appreciated.
Excellent service
Excellent service. I always buy my glasses from Jo opticians and never had any issues. Quick delivery and very competitive prices
25 November 2022
Unprompted review
Reply from J.P. Opticians
Hi Pal,
Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your loyalty and recognition of our competitive prices and quick delivery.
We’re pleased to be active again and back assisting our customers. Your support means a great deal, and your feedback remains genuinely appreciated.
great quick service which is all i…
great quick service which is all i needed and received. most are much slower - grateful. UK to brisbane aust amazing
17 November 2022
Unprompted review
Reply from J.P. Opticians
Hi lola,
Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate your positive comments about the speed of service, especially with international delivery from the UK to Brisbane.
We’re now active again and back supporting our customers. Your kind words are sincerely valued, and we’re grateful you chose us.
Can not recommend this Company enough !!
First Class Service. I have visited Opticians over the last 40+ years and can honestly say that I have never dealt with such helpful & knowledgeable Staff , The Prices are reasonable, and the products are good quality , and my new vari-focals were ready to collect in just 3 days . I can not recommend this company enough
2 December 2022
Unprompted review
Reply from J.P. Opticians
Hi John,
Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your recognition of our service, knowledgeable staff, and efficient turnaround.
We’re pleased to be active again and back assisting our customers. Your support means a great deal, and your feedback remains genuinely appreciated.
Fabulous
Fabulous, very competitive opticians !! I wouldn’t go anywhere else
The selection on line is excellent too
17 November 2022
Unprompted review
Reply from J.P. Opticians
Hi Jo,
Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate your generous comments about our team, pricing, and the quick turnaround on your varifocals.
We’re now active again and back continuing to look after our customers. Your kind words are sincerely valued, and we’re grateful you placed your trust in us.
Super fast service at a reasonable…
Super fast service at a reasonable price, I’ve used these guys before I would highly recommend JP Opticians and will definitely use them again ⭐️⭐️⭐️⭐️⭐️
5 November 2022
Unprompted review
Reply from J.P. Opticians
Hi Rob,
Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate your generous comments about our knowledgeable team, reasonable pricing, and the quick turnaround on your varifocals.
We’re now active again and continuing to focus on the same level of care, quality, and efficient service that you experienced. Your kind words are sincerely valued, and we’re grateful you chose us.
Good price,arrived promptly as described
1 November 2022
Unprompted review
Reply from J.P. Opticians
Hi Steve,
Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your recognition of the competitive pricing and timely arrival of your order.
We’re pleased to be active again and focused on delivering affordable eyewear with reliable turnaround. Your support means a great deal, and your feedback remains genuinely appreciated.
Excellent value for money
18 November 2022
Unprompted review
Reply from J.P. Opticians
Hi Mandy,
Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your recognition of the value we aim to offer.
We’re pleased to be active again and committed to maintaining strong pricing alongside dependable service. Your support means a great deal, and your feedback remains genuinely appreciated.
Very speedy service
I placed my order over the phone, which was quick and simple.
Delivery was free and my frames arrived the next day via courier.
Claire was very understanding and easy to deal with.
14 November 2022
Unprompted review
Reply from J.P. Opticians
Hi Johnnie,
Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your recognition of the speedy service, free delivery, and Claire’s assistance.
We’re pleased to be active again and committed to delivering efficient service and clear support whenever customers need us. Your support means a great deal, and your feedback remains genuinely appreciated.
Highly recommended J.P. Opticians
I was a bit skeptical to buy the product online but I checked other experiences and gave it a try. It's the best company ever. my frame glasses are gorgeous, they came with the case and cleaning cloth, also with the original certificate.
I received it before I expected.
I highly recommend.
16 November 2022
Unprompted review
Reply from J.P. Opticians
Hi Elena,
Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate your kind words about taking a chance ordering online and being pleased with the quality, presentation, and early delivery.
We’re now active again and continuing to focus on providing authentic products, careful packaging, and reliable service that customers can trust. Your recommendation is sincerely valued, and we’re grateful you chose us.
Delivery took longer than expected but…
Delivery took longer than expected but love the sunglasses
6 November 2022
Unprompted review
Reply from J.P. Opticians
Hi Sheyda,
Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate your patience with the delivery time and are pleased to hear you love the sunglasses.
We’re now active again and continuing to focus on improving turnaround times while maintaining the quality our customers expect. Your kind words are sincerely valued, and we’re grateful you chose us.
Cannot keep their word
Ordered a pair of sunglasses at the end of July 2022 which were not cheap either. Told it was on back order and to wait. Waited until November (4 months) and had been calling every other week to get an update as the staff could not be asked to keep me informed. After being patient, I unceremoniously get an email stating my order has been cancelled and refunded onto a card I do not even use any longer. really disappointed at the lack of customer service. A courtesy call would have sufficed. To top it off the reason for my order being cancelled rings very untrue because I can find the exact same glasses on many other websites. I called to query my order being cancelled and as expected the manager is too busy to speak to me and no offer to resolve the issue. It's a shame and I will definitely NOT recommend JP Opticians to my family or friends. Wasted my time and really annoyed at their behaviour.
Your response asserting that I would not accept a refund is a lie. A refund was already processed before I was informed. I have the email showing you informing me of the refund after it was already processed. Either way JP opticians is not a vendor I will be using so that's that.
17 November 2022
Unprompted review
Reply from J.P. Opticians
Hi Jennifer,
I am sorry that we couldn't source the sunglasses. The supplier doesn't have any and there is currently still no prospect of getting them. We have been in communication with you throughout and we have offered you a refund on every occasion.
Bizarrely when we said that the only thing we could do is refund you said you wouldn't accept a refund. As we cannot fulfil the order we feel this is the only option.
We have removed the sunglasses from our site. We can't see them elsewhere but if you have seen them it must be that they already had them in stock.
Kind regards
JP Opticians
Quick service and reasonably priced
This is the first time I’ve ordered prescription glasses on line. Not only were their prices half price compared to the stores, I found J.P. Opticians very helpful when I called them for advice and their online system is easy to use. My Tiffany glasses came within a couple of weeks from begin to end. I will surely be using them again in the future. Highly recommend this company!!
28 October 2022
Unprompted review
Reply from J.P. Opticians
Hi Maria,
Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your recognition of the competitive pricing, customer support, and timely delivery of your Tiffany glasses.
We’re pleased to be active again and committed to maintaining affordable pricing alongside dependable service and support. Your kind words mean a great deal, and your feedback remains genuinely appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.