JS Law Reviews 

5,901
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 850 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear guidance, keeping everyone fully informed, and making the entire residential property buying or selling process completely smooth and stress-free. People also genuinely appreciate the intuitive online portals, automated updates, and exceptionally responsive communication from their dedicated legal professionals. Some reviewers were not happy with communication, mentioning significant difficulties reaching their assigned conveyancers or getting timely replies to important emails. A few consumers additionally noted that phone calls often went completely unanswered and urgent messages were frequently ignored during critical stages.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting helpful and efficient support throughout property... See more

Service

Users describe positive interactions with service, highlighting efficient communication and helpful staff... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt responses and... See more

Response time

People report positive experiences with response times, noting that staff act promptly and reply to emails... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as smooth, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. They say moving house is one of the most stressful experiences you encounter... NOT with JS Law!! We sold & found our new home May BH. We exchanged today. Move in end of July... See more

Company replied

Rated 5 out of 5 stars

We are first time buyers and Louie was great all the way through, contactable explained things to us in detail and overall because of him the process of buying our first house had minimal stress. Than... See more

Company replied

Rated 5 out of 5 stars

As first-time buyers, we couldn’t have asked for a better experience. Chloe Finch at JS Law made the whole process stress-free, straightforward, and easy from start to finish. She was always professio... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(5,901)

824 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lapse

I would never use this company again and will certainly not recommend them. They made many mistakes which they admitted to, these mistakes caused many problems, a great deal of stress and frustration throughout the chain.

15 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention.At JS Law we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 1 out of 5 stars

Extremely slow

Extremely slow. Theyve had all information for 3 months but keep relentlessly coming back with more & more & more queries. Could have asked them in April, but waited until July. Nearly 4 months so far.
Absolute shambles.

15 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention. We strive to deliver the best experience possible and are disappointed that you feel that this has not been the case. We would like to investigate the issues that you have raised and Trustpilot have contacted you on our behalf to request further details.
If you could please respond to Trustpilot with your full name, address and case-reference number we will ensure that you are contacted with an update.

Kin dregards,
JS Law

Rated 5 out of 5 stars

I was kept informed throughout

I was kept informed throughout, problems were dealt with quickly in a friendly professional manner. Conveyancing can be a stressful and frustrating experience but Louie always remained calm whilst taking my concerns serioulsy.

15 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Pippa,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Louie.

Kind regards,
JS Law

Rated 5 out of 5 stars

I've been using JS Law to procced with…

I've been using JS Law to procced with my property purchase and is been a pleasure to choose them, as all the process was explained in detail to understand (being my first property, I was a bit lost) and quick enough from starting the process to get the keys in my hand (less than 3 months)
I'm highly recommend their services!!!
Thank you JS Law for your support and advice!

3 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

I cant thank Faizah enough this was a…

I cant thank Faizah enough this was a complicated sale and purchase dealing with 3 different solictors. She was always at the end of the phone when i needed things explaining and listening to my frustration with other parties.

Thank you Faizah for your proffesionalisn and kindness througout

26 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Jane,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Faizah.

Kind regards,
JS Law

Rated 5 out of 5 stars

Top class experience

Top class experience. Highly recommended.
The Portal works very well and is very comprehensive and clear.
Never any problem making prompt phone contact.
Every person is easy to talk to with clear language, and acts promptly (except for just one issue of requesting info that had already been provided).
No sense that calls requesting update or clarification are a nuisance.
Very polite, pleasant, helpful service.
Holiday/absence cover is provided and works seamlessly.
Can't think of any negative (apart from small one above).

10 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear, and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Alistair and team were great

Alistair and team were great, would highly recommend! Thanks guys

8 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Thank you Irfaan!

Buying a house is one of the most stressful things that you could ever do, Irfaan eased a lot of that stress and made our home buying process smooth and simple. He constantly kept us updated, his communication was great and he always had the time to listen to us and answer our questions. Throughout he process, Irfaan always explained to us what was happening and what we could expect so we was never out of the loop and any bumps in the road were dealt with swiftly. We are grateful to Irfaan for his help!

10 December 2025
Unprompted review
JS Law logo

Reply from JS Law

Hi Eleanor,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Irfaan.

Kind regards,
JS Law

Rated 5 out of 5 stars

No nonsense service

No nonsense service. Efficient and easy. No issues making contact with Alina who was always able to help with any queries

11 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Jamie,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Overall a good company to deal with

Overall a good company to deal with. Some aspects were a bit daunting but this was not a straightforward sale. Things were held up because this was an lpa sale so a lot of verification of documents needed.

10 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 3 out of 5 stars

Conveyancer changed Mid Process

Unfortunately our conveyancer changed in the middle of the process, and there were things that should have been completed before the handover that weren't. This led to some very frustrating catching up to ensure we could exchange and complete in a timely fashion.

9 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Alan,

Thank you for taking the time to leave a review. We strive to deliver the best experience possible and are disappointed that you feel that this has not been the case.
Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards
JS Law

Rated 1 out of 5 stars

About to pull out from my purchase due to this company

I am currently buying a property and it has dragged on and on and on - I put the offer in back in Feb - the property is empty and I have no chain as I sold mine in March and moved out. They have been overly fastidious it seems with details that are not important and as a result I feel so distraught by the process I am considering pulling out - i have sent multiple emails asking them to drop certain enquiries as they are quite frankly petty (this has been checked over by the agents and a lawyer friend) - and certainly NOT a risk to me or the bank.
I do believe I can legally request some points to be dropped if they are not a serious risk to anyone but these emails have so far been ignored. So they may well loose the money from this case as I can't cope any more and might simply withdraw from the whole circus and rent for a year.
Do not use this firm if you are looking to have a smooth journey and move into your new home in less than half a year. The process is not fit for purpose.

8 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention.We strive to deliver the best experience possible and are disappointed that you feel that this has not been the case. We would like to investigate the issues that you have raised and Trustpilot have contacted you on our behalf to request further details.
If you could please respond to Trustpilot with your full name, address and case-reference number we will ensure that you are contacted with an update.

Kind regards,
JS Law

Rated 2 out of 5 stars

Its not been great

Its not been great, i have been helping my frail parent buy her house, they have insisted that i act as a POA for her despite me not needing too. They were happy to deal with me for several months and have now removed me with out telling us how the outstanding actions would be completed. They come across arrogant and unwilling to explain to laymen how and what is needed.

8 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Dougie,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you.
Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 1 out of 5 stars

Avoid for conveyancing.

This company failed consistently from the outset. Slow, unresponsive, uncommunicative, hard to get hold of, made several mistakes yet I demonstrated a haughty, impatient attitude from the person assigned to our case.

They said they had sent the contract and transfer forms to me but when I told them I had not received them they admitted that they had sent them to my late mother’s vacant property. That was at best incompetent but turned out to be a lie because the papers never arrived there either.

They then told me my signature on the contract and transfer forms didn’t match the one on my drivers license. I have no idea how they arrived at that conclusion because at that point I had never signed a contract or transfer because they were incapable of sending these docs to the right address.

They told us two weeks before completion that we hadn’t paid their “file opening fee”. This was 3 months after we opened the file with them and we had never been asked for this previously.

I’m not going to bore you with the rest or but I’d avoid this company.

30 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you.
Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 5 out of 5 stars

This is review specifically for Laura…

This is review specifically for Laura Cameron at JS Law. Her work was increadible and she was very easy to communicate and updated me promptly that s how every solicitor should work. I had a bad experience with other solicitors at JS Law so if you would work, only work with Laura. My experience with other solicitors showed incompetence being unaware of the case, and not giving me any updates or just ignoring my emails for few days. Thanks to Laura I managed to complete the deal fast and efficiently!

30 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Geroge,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Highly recommended.

Highly recommended.
They say moving house is one of the most stressful experiences you encounter...
NOT with JS Law!!
We sold & found our new home May BH. We exchanged today. Move in end of July. Just over 2 months.
Such a smooth experience.
Their portal is easy to use, access to everything in one place. The automated notifications are clear & timely. Our solicitor was always available to guide us. Really easy to reach if we needed her. Her communication was friendly, supportive and comprehensive. An absolute pleasure to work with. Thank you.

6 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Christine,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 1 out of 5 stars

Very disappointed

Very disappointed, recommended by the Estate Agent, obviously they receive a commission for this. We are now 16 weeks into the conveyancing process with no end in sight. Our contact has lost documents, failed to pass on our responses to our buyers solicitors, does not answer the phone or respond to emails, the only way we can get a response is to log a negative response on their portal. We have been passed around from contact to contact and copied in the management team on our emails when our contact has made errors. But still no response from them. They seem to be okay with a straight forward purchase/sale, but anything above that then they can’t manage. Our contact had no idea that i couldn’t send a payment directly to a solicitor, I had to advise her. Our contact was always polite. Personally I wouldn’t recommend them.

8 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you.
Thank you for supplying your case-reference number, this will enable us to locate your case and escalate the issues that you have raised.

Kind regards,
JS Law

Rated 5 out of 5 stars

JS Law were very professional

JS Law were very professional and helped make the process of selling my property smooth. I would definitely recommend them as the process was all online using an app, which helped to measure the milestones and keep me on track. They were also cost-effective. I was able to complete sale of my property in 8 weeks. Thanks to the brilliant team!
Special thanks to Ross Orton 👍

2 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Ross.

Kind regards,
JS Law

Rated 5 out of 5 stars

Exceptional

I can’t, fault the service from Louie mills. We had a very stressful sale of my property. Louie didn’t fail to get things done. Nothing was too much trouble he kept me in the loop at all times.I would highly recommend this company, especially Louie mills. Above and beyond. Thank you again. After 8 months we got there.

19 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

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