James Miller & Associates Reviews 60

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being organized, flexible, and personable, providing excellent advice and making administrative tasks easy. The service is frequently described as fantastic and efficient, with many highlighting the smooth and stress-free process, especially for first-time buyers. Reviewers also commend the superb customer service and the team's quick response times, making communication effortless and helpful. However, some customers mentioned experiencing issues with repeated requests for information already supplied and the introduction of new, uncommunicated administrative requirements. This led to a perceived pattern of deflection and delay, causing a loss of time and eroding confidence in the urgency and professionalism of the matter.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Service

Consumers consistently find the service to be positive, highlighting its efficiency and helpfulness. Many... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've worked with James and his team for several years now and we've had a phenomenal experience. They're organised, flexible and personable. The advice given is always great, they never stop trying t... See more

Rated 5 out of 5 stars

We recently used Lottie from James Miller for our Mortgage and relevant insurance policies. As first time buyers this whole process was very overwhelming and daunting, Lottie made it easy and complete... See more

Company replied

Rated 5 out of 5 stars

James and his team made the whole experience so much easier. There were some tricky circumstances with the house purchase, but they helped me at every stage and even reassured me at stressful points w... See more

Company replied

Rated 5 out of 5 stars

Thank you so much to Lottie at James Miller! We have just sorted our mortgage with her, getting rid of our help to buy government loan and could not have done it without her! Lottie made it such a bet... See more

Company replied


Company details

  1. Financial advisor
  2. Insurance broker
  3. Mortgage broker

Written by the company

Providing mortgage and insurance advice. With over 10 years of independent experience, we search the whole market to offer you the best deals, with clear, fast and friendly advice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressive level of service - 5 star review


James and his team delivered exceptional professionalism, superb efficiency, and outstanding communication throughout our mortgage application. Their dedication and five‑star service made the entire mortgage process smooth, stress‑free, and genuinely impressive. I was genuinely impressed with how quickly James’ team responded to our mortgage request, within a few hrs we had several options presented to us and by the end of the same day our mortgage had been agreed. I recommended them to a close friend and they received exactly the same level of service. I cannot speak highly enough of James and his team. We will be using them again.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Best advice and focused on saving you money

We've worked with James and his team for several years now and we've had a phenomenal experience. They're organised, flexible and personable. The advice given is always great, they never stop trying to get the best deal and they make admin so easy. Lottie is excellent to work with and responds very quickly over WhatsApp which makes life much easier. Highly recommend!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

James Miller / Lottie Deacon

Have used James Miller for years. Fantastic, friendly professional and knowledgeable- Lottie Deacon has just arranged our latest mortgage and has been brilliant, very quick to sort it all out - great service - thank you

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service - thank you

Thank you James Miller Associates! Working with Charlie was seamless, he is so knowledgable, a great communicator, responsive and totally understood my situation. Professional, outstanding service and highly recommended for all mortgage needs!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Both James and Lottie were great and helped me out with information when I needed it, they were also very quick to respond to any issues that I came across. I have used them multiple times in the past and I will continue to use them going forward.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend 5 star service

Great service from Paula Reynolds at James Miller.
Very easy and smooth process, she is very helpful, always available to answer questions and saved us loads on our remortgage.
I would definitely recommend!
Thanks Paula!

20 October 2025
Unprompted review
Rated 5 out of 5 stars

A 5* Star Fantastic Service

Such a fantastic service that James and his team provided us when moving home earlier this year.
The communication was key and efficient and the whole process was smooth from start to finish.

Would highly recommend.

Thanks Ed and Lauren Kerr

14 April 2025
Unprompted review
Rated 5 out of 5 stars

5 star service as ever

Fantastic service from start to finish, we have used James and his team a number of times and will continue to recommend them.
Cannot fault the communication which is so important.
Many thanks!
Kev & Donna Smith

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Positive experience

James and his team made the whole experience very smooth and easy. Very professional and prompt in responding to our questions. We highly recommend James Miller and Associates to everyone who is looking to get a good mortgage deal!
Thank you

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Saved us more than £300 per month during the process of our fixed mortgage ending and prior to commencing a new fixed rate during a house move process. Very fast service and superb customer service. Will be using again and recommending to friends without a doubt. Thank you.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

The best !

Another seamless mortgage transfer with James Miller and Associates . We dealt solely with Lottie this time who was fantastic to deal with. She was really focussed on getting us the right product and the best deal. Thanks again Lottie for making this such a simple transaction.

29 August 2025
Unprompted review
James Miller & Associates logo

Reply from James Miller & Associates

Thanks for the feedback. Must appreciated!

Rated 5 out of 5 stars

Excellent service

The team made the whole experience easier from start to finish. Jack was always at the end of an email/phone call and happy to answer all my questions. We have had nothing but good experiences from the team and continue to recommend them to friends and family.

18 August 2025
Unprompted review
James Miller & Associates logo

Reply from James Miller & Associates

Thanks for the feedback, be sure to share with Jack

Rated 5 out of 5 stars

Lottie!

We recently used James Miller & Associates for our mortgage, particularly with Lottie who was incredible. When we needed to extend our offer 4 weeks from completion, Lottie was so efficient and went the extra mile to get it sorted so we could relax and stop stressing! Nothing was ever too much and Lottie could answer all of our questions or worries with a really informed and reassuring response. We are so grateful, thank you Lottie!

25 July 2025
Unprompted review
James Miller & Associates logo

Reply from James Miller & Associates

Appreciate the feedback Thankyou

Rated 5 out of 5 stars

James and his team made the whole…

James and his team made the whole experience so much easier. There were some tricky circumstances with the house purchase, but they helped me at every stage and even reassured me at stressful points which was lovely! Would highly recommend. Jack and Lottie were both brilliant too.

18 July 2025
Unprompted review
James Miller & Associates logo

Reply from James Miller & Associates

Thanks very much, Appreciate the kind words

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look