We've worked with James and his team for several years now and we've had a phenomenal experience. They're organised, flexible and personable. The advice given is always great, they never stop trying t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Providing mortgage and insurance advice. With over 10 years of independent experience, we search the whole market to offer you the best deals, with clear, fast and friendly advice.
Contact info
The Gallery Barn Riverside Perranarworthal, TR3 7NY, Truro, United Kingdom
- 01872810711
- office@jsmillerifp.co.uk
- www.jsmillerifp.co.uk
Impressive level of service - 5 star review
James and his team delivered exceptional professionalism, superb efficiency, and outstanding communication throughout our mortgage application. Their dedication and five‑star service made the entire mortgage process smooth, stress‑free, and genuinely impressive. I was genuinely impressed with how quickly James’ team responded to our mortgage request, within a few hrs we had several options presented to us and by the end of the same day our mortgage had been agreed. I recommended them to a close friend and they received exactly the same level of service. I cannot speak highly enough of James and his team. We will be using them again.
Lottie and James were both great
Lottie and James were both great, super responsive, helpful, practical, and solution oriented. Always enjoy engaging with them.
Excellent service once again from James…
Excellent service once again from James and the team. Efficient, reliable and really easy to work with.
James and team made everything so easy…
James and team made everything so easy and stress free . Lottie was great with comunication and support.
Great team .
Best advice and focused on saving you money
We've worked with James and his team for several years now and we've had a phenomenal experience. They're organised, flexible and personable. The advice given is always great, they never stop trying to get the best deal and they make admin so easy. Lottie is excellent to work with and responds very quickly over WhatsApp which makes life much easier. Highly recommend!
James Miller / Lottie Deacon
Have used James Miller for years. Fantastic, friendly professional and knowledgeable- Lottie Deacon has just arranged our latest mortgage and has been brilliant, very quick to sort it all out - great service - thank you
Outstanding service - thank you
Thank you James Miller Associates! Working with Charlie was seamless, he is so knowledgable, a great communicator, responsive and totally understood my situation. Professional, outstanding service and highly recommended for all mortgage needs!
We have been extremely happy using…
We have been extremely happy using James Miller & Associates, Lottie and James have both been very helpful and professional, highly recommended!
Excellent service
Both James and Lottie were great and helped me out with information when I needed it, they were also very quick to respond to any issues that I came across. I have used them multiple times in the past and I will continue to use them going forward.
Highly recommend 5 star service
Great service from Paula Reynolds at James Miller.
Very easy and smooth process, she is very helpful, always available to answer questions and saved us loads on our remortgage.
I would definitely recommend!
Thanks Paula!
Friendly and efficient service
Lottie was most helpful and great with answering all our questions. A positive 1st time experience applying for a mortgage.
A 5* Star Fantastic Service
Such a fantastic service that James and his team provided us when moving home earlier this year.
The communication was key and efficient and the whole process was smooth from start to finish.
Would highly recommend.
Thanks Ed and Lauren Kerr
Lottie was a huge help every step of…
Lottie was a huge help every step of the way - attentive, knowledgeable and always willing to go the extra mile. She made the process as smooth and stress free as possible. Would highly recommend!
5 star service as ever
Fantastic service from start to finish, we have used James and his team a number of times and will continue to recommend them.
Cannot fault the communication which is so important.
Many thanks!
Kev & Donna Smith
Positive experience
James and his team made the whole experience very smooth and easy. Very professional and prompt in responding to our questions. We highly recommend James Miller and Associates to everyone who is looking to get a good mortgage deal!
Thank you
Fantastic service
Fantastic service. Saved us more than £300 per month during the process of our fixed mortgage ending and prior to commencing a new fixed rate during a house move process. Very fast service and superb customer service. Will be using again and recommending to friends without a doubt. Thank you.
The best !
Another seamless mortgage transfer with James Miller and Associates . We dealt solely with Lottie this time who was fantastic to deal with. She was really focussed on getting us the right product and the best deal. Thanks again Lottie for making this such a simple transaction.

Reply from James Miller & Associates
Excellent service
The team made the whole experience easier from start to finish. Jack was always at the end of an email/phone call and happy to answer all my questions. We have had nothing but good experiences from the team and continue to recommend them to friends and family.

Reply from James Miller & Associates
Lottie!
We recently used James Miller & Associates for our mortgage, particularly with Lottie who was incredible. When we needed to extend our offer 4 weeks from completion, Lottie was so efficient and went the extra mile to get it sorted so we could relax and stop stressing! Nothing was ever too much and Lottie could answer all of our questions or worries with a really informed and reassuring response. We are so grateful, thank you Lottie!

Reply from James Miller & Associates
James and his team made the whole…
James and his team made the whole experience so much easier. There were some tricky circumstances with the house purchase, but they helped me at every stage and even reassured me at stressful points which was lovely! Would highly recommend. Jack and Lottie were both brilliant too.

Reply from James Miller & Associates
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







