I ordered some UGG sandals that were reduced and almost £30 cheaper than anywhere else. they were brilliant and so comfortable and just perfect for my holidays. The colour was great too. From the time... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have your pairs of 4CCCCEES but not the Mary Janes. Not sure they would style well with my clothes and as their Kendal store has now shut I decided to emailed customer service regarding this dilemm... See more
Company replied
Excellent clear, large images of clothing allowing customer to see the detail. Good Branded Clothing. Easy ordering and checkout. Royal Mail delivered as tracking stated. My husband is pleased... See more
Company replied
It's a fabulous experience, prompt dispatch (of course it is busier during the sales), lovely wrapping and great products. I still hope to visit one day, but in the interim I keep coming back for th... See more
Company replied
Company details
Written by the company
We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different. Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else. We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.
Contact info
Yellow Brick House, Back New Bridge street, NE1 2TY, Newcastle upon Tyne, United Kingdom
- 01912112331
- customercare@julesb.co.uk
- www.julesb.co.uk
4.4
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shoes so perfect
I have your pairs of 4CCCCEES but not the Mary Janes. Not sure they would style well with my clothes and as their Kendal store has now shut I decided to emailed customer service regarding this dilemma - they replied with excellent advice. The shoes are absolutely perfect and I’ll probably buy another colour - thank you Jules B (and Anna)
22 August 2026
Unprompted review
Reply from Jules B
Hi there,
Thank you for your lovely review!
We’re so pleased that Anna was able to help with your styling query and give you the reassurance you needed. It’s great to hear that you’re so happy with the Shoes!
We really appreciate your kind words and hope you continue to enjoy wearing your new shoes.
Kind Regards,
Jules B
Amazing service as usual
Amazing service as usual. Top products and great prices
28 August 2026
Unprompted review
Reply from Jules B
Hi Steve,
Thank you for your continued support!
It’s always great to hear from a returning customer, and we’re so pleased that you continue to enjoy shopping with Jules B. We really appreciate your kind words and hope to welcome you back again soon!
Kind Regards,
Jules B
Great product, price and Service
Great product, price and delivery. Very pleased with my first experience with JulesB. I will definitely look at this site again for future purchases.
21 August 2026
Unprompted review
Reply from Jules B
Hi Stephen,
Thank you for shopping with us!
We’re really pleased to hear that you had such a positive first experience with us and that you’re happy with your purchase. We really appreciate your feedback and hope to welcome you back again in the future.
Kind Regards,
Jules B
Reply from Jules B
Hi Chris,
Thank you for your continued support!
We’re pleased to hear that you’ve once again had a positive experience shopping with us and that your order arrived so quickly. We really appreciate you taking the time to leave a review and hope to welcome you back again soon!
Kind Regards,
Jules B
returning customer
returning customer, been buying from these guys for 10 years
28 July 2026
Unprompted review
Reply from Jules B
Hi Matt,
Thank you for your continued support!
It means a great deal to us to hear that you’ve been shopping with Jules B for the past 10 years. We truly appreciate your loyalty and the confidence you’ve placed in us over the years.
We hope to continue welcoming you for many more years to come!
Kind Regards,
Jules B
Reply from Jules B
Hi Maria,
Thank you for your feedback!
We’re pleased to hear that you were happy with the service and that your order was dispatched promptly. We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
Kind Regards,
Jules B
Speedy delivery
20 August 2026
Unprompted review
Reply from Jules B
Hi Laura,
We’re pleased to hear that your order reached you so quickly. We really appreciate you taking the time to leave a review and hope to welcome you back to Jules B again soon.
Kind Regards,
Jules B
Easy to use website
Easy to use website, straight forward.
Delivery options were great and super quick delivery. Also great to support a local store!
15 August 2026
Unprompted review
Reply from Jules B
Hi Glenn,
Thank you for taking the time to share your experience!
We’re really pleased to hear that you found shopping with us straightforward and that you were happy with the delivery service. It also means a lot to know you enjoy supporting a local independent retailer.
We really appreciate your support and hope to welcome you back to Jules B again soon.
Kind Regards,
Jules B
Great products
Great products, excellent (sale) value, terrific service. A nice ‘cut above’.
19 August 2026
Unprompted review
Reply from Jules B
Hi Paul,
Thank you for your feedback!
It’s great to hear that you continue to enjoy shopping with Jules B and that you’ve been so pleased with our products and service. We really appreciate your kind words.
We hope to welcome you back again soon!
Kind Regards,
Jules B
Lovely top great price
13 August 2026
Unprompted review
Reply from Jules B
Hi John,
Thank you for your kind review!
We’re so pleased to hear that you’re happy with your new top. We really appreciate you taking the time to share your feedback and hope to welcome you back to Jules B again soon!
Kind Regards,
Jules B
Outstanding service and speedy delivery
Outstanding service and speedy delivery
21 August 2026
Unprompted review
Reply from Jules B
Hi Victoria,
We’re so pleased to hear that you were happy with the service and that your order reached you so quickly. We really appreciate you taking the time to share your experience and hope to welcome you back to again soon!
Kind Regards,
Jules B
Arrived promptly & packed well
15 August 2026
Unprompted review
Reply from Jules B
Hi Deborah,
Thank you for taking the time to leave a review!
We’re pleased to hear that your order arrived promptly and was well packaged. We really appreciate your feedback and hope to welcome you back again soon!
Kind Regards,
Jules B
Great service as always
Great service as always. Item arrived very quickly and well packaged.
14 August 2026
Unprompted review
Reply from Jules B
Hi Rob,
Thank you for your continued support!
We’re really pleased to hear that you had another positive experience with Jules B and that your order arrived so quickly. We truly appreciate you taking the time to leave a review and hope to welcome you back again soon!
Kind Regards,
Jules B
The product was sent promptly after…
The product was sent promptly after ordering and arrived beautifully packaged and is exactly as featured. I love it.
11 August 2026
Unprompted review
Reply from Jules B
Hi Jan,
Thank you for your kind review!
We’re so pleased to hear that you love your purchase and that it arrived just as expected.
We really appreciate your feedback and hope to welcome you back to again soon.
Kind Regards,
Jules B
All good
All good, quick service and quick to arrive. This was a gents’ hat - very nicely wrapped in tissue and in a substantial box. thank you.
4 August 2026
Unprompted review
Reply from Jules B
Hi there,
Thanks for taking the time to leave a review!
We’re pleased to hear that everything went smoothly and that your order arrived quickly. We really appreciate your feedback and hope to welcome you back again soon!
Kind Regards,
Jules B
Great service
Great service, quick response and dispatch, item was in top condition when it arrived 👏
14 August 2026
Unprompted review
Reply from Jules B
Hi Chris,
Thank you for your feedback!
We’re pleased to hear that you received a quick response from our team and that your order was dispatched promptly.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
Kind Regards,
Jules B
Reply from Jules B
Hi Caroline,
Thank you for your feedback!
We’re pleased to hear that you found our website easy to navigate and that your shopping experience was straightforward.
We really appreciate you taking the time to share your feedback and hope to welcome you back again soon!
Kind Regards,
Jules B
Excellent service quick delivery…
Excellent service quick delivery packaged well
Would defiantly use again.
14 August 2026
Unprompted review
Reply from Jules B
Hi Andrew,
Thanks for taking the time to leave a review!
We’re pleased to hear that you were happy with your experience and that your order arrived quickly and well presented. We really appreciate your recommendation and hope to welcome you back again soon.
Kind Regards,
Jules B
Always great service
Always great service. Fast delivery. Quality products at good prices. Everything always well packaged. Very professional. Quality retailer.
17 August 2026
Unprompted review
Reply from Jules B
Hi Chris,
Thank you for your continued support!
We’re really pleased to hear that you’ve consistently had such a positive experience shopping with us. It means a lot to know that you can rely on us for a smooth and professional service.
We truly appreciate your kind words and hope to welcome you back again soon.
Kind Regards,
Jules B
very promt delivery,good communication…
very promt delivery,good communication and competetive pricing
10 August 2026
Unprompted review
Reply from Jules B
Hi Michael,
Thank you for taking the time to leave a review!
We’re pleased to hear that you were happy with the service and that your order reached you promptly. We really appreciate your feedback and hope to welcome you back again soon!
Kind Regards,
Jules B
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.