Julezsupply Reviews 307

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers report significant issues with refunds, with some waiting months or even over a year for their money back, often without clear communication or resolution. There are widespread complaints about orders not being shipped or received, with some consumers waiting extended periods for products that never arrive. Additionally, many people express dissatisfaction with customer service, describing it as unresponsive, unhelpful, and unsatisfactory in some instances. Some people were dissatisfied with payment issues, including billing discrepancies and challenges with subscription management. While some customers have received authentic and well-packaged products in the past, the overall sentiment regarding product delivery and quality is mixed, with many experiencing non-delivery or unfulfilled orders.

What people talk about most

Refund

Customers had negative experiences with refund. Many reviewers report significant delays, with some waiting... See more

Order

Users describe negative interactions with order, frequently reporting significant delays, with some waiting... See more

Product

People report ambiguous experiences with product. Many customers express significant frustration, citing... See more

Customer service

Reviewers express extreme dissatisfaction with customer service. Many report verbally abusive and rude... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report unauthorized charges,... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered a pair of Travis Scott Jordan 1 lows. After paying, shipping took like a month and a half before I got them. They were DS and 100% authentic. I haven't ordered since but was getting ready to... See more

Rated 4 out of 5 stars

Had a small issue with payment on a recent order, but support handled it quickly and professionally. My Jordan 1s arrived in perfect condition, and updates via WhatsApp kept me stress-free the whole t... See more

Rated 4 out of 5 stars

Shoes arrived just as described, authentic and well-packaged. Shipping took a bit long, but overall happy.

Rated 4 out of 5 stars

Snagged a pair of SB Dunks for way less than resale sites. Shoes were deadstock and authenticated with no issues. Shipping took a little longer than usual, but the deal made it totally worth it.


Company details

Written by the company

Curated sneaker marketplace providing limited & authentic pairs, in stock and ready to ship.


Contact info

3.4

Average

TrustScore 3.5 out of 5

307 reviews

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Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great & smooth website, cool sneakers

Great & smooth website, great pairs that they have in stock, friendly staff: they answer very quickly on whatsapp. If you have a problem they will help you out as soon as possible. I had 2 delayed orders & they were able to assist me. Just texted them and everything got fixed smoothly. They even offered to send me a compensation pair as well. Great experience, great services, kind staff

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Monday drop

Bought the shoes on Monday drop they send them after 2 weeks, support is great so far and they quick respond.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, doing great things for sneaker lovers. Providing people like myself with opportunities to buy premium sneakers for retail. Customer service is good, had some queries and they answered in a timely and positive manner.

5 June 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased a few pairs of…

I recently purchased a few pairs of sneakers and I must say, I am extremely satisfied with my experience. The seller was very professional and responsive throughout the entire process. The sneakers arrived in perfect condition and were exactly as described in the listing. I highly recommend this seller for anyone in need of quality sneakers.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Ran into issues with random charges but they got back to me right away after reaching out to customer service. They helped all the way until things got solved and were patient as more issues came up. Great service and the product I bought from them came in just fine.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Customer service is great!

Had an issue with my first order and the customer service team possibly could’ve been the owner that I reached out to on instagram but they handled the issue swiftly.

Thanks for offering the opportunity to cop at the lower prices with the weekly subscription drops.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Good concept of weekly drops of grails

Good concept of weekly drops of grails. You just need to be patient for shoes to come to you. If you need any question you just slide into DM on Instagram @julezsupply and they repply really fast!

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Really awesome customer service

i ordered 2 pairs from the drop week and received the first one but had to change the delivery address on the second because i had to leave the country for personal reasons and the support team helped me a lot, really helpful. Big thanks to them !

13 March 2024
Unprompted review
Rated 5 out of 5 stars

The staff is great I’ve had some issues…

The staff is great I’ve had some issues with my orders but have been in contact with the team and they’ve kept me on track with my orders, even if there were any kind of delays. Trustworthy staff and if you have any issues using the What’s App will get you faster responses! All love to the crew!

12 March 2024
Unprompted review
Rated 5 out of 5 stars

I ordered 2 pairs via the drop week…

I ordered 2 pairs via the drop week I've received 1 pair which are great. Just resolving a small issue with the other pair with the customer care team, which are very accommodating. Offered compensation to sort everything. Would reccomend Juelzsupply 😊

11 March 2024
Unprompted review

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