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Julian Charles Home Reviews 

9,954
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,577 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, noting that their online orders arrive promptly, well-packaged, and in completely excellent condition. People also love the product quality, enthusiastically describing the soft bedding, gorgeous duvet sets, and stylish curtains as beautiful, very comfortable, and offered at reasonable prices. Some reviewers were not happy with delivery issues, mentioning missing parcels and a complete lack of response when trying to contact support. A few customers also noted receiving damaged, dirty, or incorrect items, expressing deep disappointment with the thin quality and poor finish of certain materials.

What people talk about most

Product

Consumers find product quality to be largely positive, expressing satisfaction with items like bedding,... See more

Quality

Customers report great satisfaction with product quality, noting that items are durable, soft, and offer... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt and fast shipping... See more

Order

Customers consistently note positive experiences with order processes being straightforward and delivery... See more

Price

People report positive experiences with price, consistently praising the excellent value and great deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good communication, fast delivery and the product is good quality. This company gave the best discount currently available. I bought the super comfort version to replace my 10 year old Dunlopillo... See more

Rated 5 out of 5 stars

Product quality is excellent. Probably the best duvet sets I've ever purchased and will be my first port of call for any new ones in future. I also liked the prompt delivery of my items, another reas... See more

Rated 5 out of 5 stars

My goods arrived very quickly. They were very high quality . Unfortunately, my fault, I hadn't realised that green colour with white damask pattern would look more grey than green. So had to return g... See more

Rated 5 out of 5 stars

Bought lovely duvet set and stay cool deep sheets and pillowcase for our grandson and partner who are moving into their new home. They are beautiful and I'm sure they both will love this lovely gift.



Company details

  1. #165 of 246 best companies in Homewares Shop
  2. #53 of 87 best companies in Bedding Shop
  3. #20 of 29 best companies in Curtain Shop
  4. #10 of 17 best companies in Linen Shop

Written by the company

The Heart Of Your Home Since 1947. Over this time, we have evolved from a small Lancashire business manufacturing ready-made curtains to a multi-channel retailer. We offer a wide range of beautifully made soft furnishings, including quality bedding, ready-made curtains, luxury duvets and home accessories. Today we have over 80 stores and concessions right across the UK, from standalone Julian Charles stores in Llandudno and Livingston to concessions in outlets such as Boundary Mill and leading garden centres.


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4.5

Excellent

TrustScore 4.5 out of 5

10k reviews

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Replied to 99% of negative reviews

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4.5

All reviews

(9,954)

2,545 reviews in the last 12 months

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Rated 2 out of 5 stars

Mia Floral Blossoms Natural Cotton…

So disappointed with this set. The quilt cover looks old and faded, while the pillowcases look much more vibrant. Pillowcases actually look a different colour from the quilt and don't look as though they're part of a set. Very disappointing as I have bought several Julian Charles quilt sets in the past. Unfortunately just wasted £60+ as I won't be using it as its spoiling the look of my newly decorated bedroom.

25 July 2026
Unprompted review
Julian Charles Home logo

Reply from Julian Charles Home

Hello, we are very sorry to hear you are not happy with your recent purchase. We appreciate your feedback and will make sure this is passed on to our product team. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care

Rated 5 out of 5 stars

Would recommend.

Good communication, fast delivery and the product is good quality.
This company gave the best discount currently available.
I bought the super comfort version to replace my 10 year old Dunlopillow (which is now just a little flattened) as I am predominately a side sleeper.
I wouldn't (and probably couldn't) sleep with anything else! I even take it with me whenever possible we go away.

10 August 2026
Rated 2 out of 5 stars

The duvet cover arrived damaged

The duvet cover arrived damaged, I emailed them within a couple days of delivery once I found it, and zero response, but continue to be spammed by advertising emails and text messages.

If they were to resolve the issue, I could give a fair review of the product, but unfortunately as I can’t use it, I can’t do that.

17 August 2026
Julian Charles Home logo

Reply from Julian Charles Home

Hello, we are very sorry to hear there is an issue with your recent purchase. I can see we replied to your message and I have resent the response again today. We await your reply on whether you would prefer a replacement or a refund. Julian Charles Customer Care

Rated 1 out of 5 stars

Poor quality and 4.99 to return

Poor quality and 4.99 to return

3 August 2026
Julian Charles Home logo

Reply from Julian Charles Home

Hello, sorry to hear you are not happy with your item. Please can you email us at cs@juliancharles.co.uk with some more information on the quality issue? Julian Charles Customer Care

Rated 5 out of 5 stars

Product excellent

Product excellent. I was referred by a friend and not disappointed, delivery was fast and well packaged. Some great bargains to be had.

10 August 2026
Rated 5 out of 5 stars

Product quality is excellent

Product quality is excellent. Probably the best duvet sets I've ever purchased and will be my first port of call for any new ones in future. I also liked the prompt delivery of my items, another reason why I won't hesitate to use your company for future orders.
It was actually my sister who recommended I check out your website as she has also purchased new sets for her bedrooms after she'd redecorated. Now I owe her a lunch.

3 August 2026
Rated 1 out of 5 stars

King Sized fitted sheet

On 6th of August I purchased (along with a Julian Charles pillow cases and pillow) a king sized fitted sheet (TC400) at you Boundary Mill store in Walsall for a price of £35 minus a 10% store promotion. As per instructions it was washed prior to use according to the instructions (and along with the pillow cases). This morning when trying to put the sheet on the bed I have discovered it is too small and if pulled over the mattress causes it to curl up in the corners. I immediately called your department at Boundary Mill and have just been called back (16.00) to be told I could not have a refund but they would be willing to exchange the product. As it is quite a journey I am hesitant to accept a replacement as if the same happens again and it still does not fit that would mean yet another trip. I have been given explanations such as wrong packaging (the sheet is bigger than double, just not big enough for king sized).

Note the pillowcases washed with the sheet are fine.

As the sheet is faulty / not as described and I am within the 30 days allowed by the Sale of Goods act 2015 I believe I am entitled to a refund. Could you please confirm this and notify the Boundary Mill store staff.

19 August 2026
Unprompted review
Julian Charles Home logo

Reply from Julian Charles Home

Hello, thank you for taking the time to share your experience. We are very sorry to hear about the issue you experienced with your fitted sheet and understand your concerns. We are pleased that you have since returned to the store and that our team was able to resolve this for you with a full refund. We are sorry again for the inconvenience caused and appreciate you bringing this to our attention. Your feedback has been passed on to the relevant team for review. Julian Charles Customer Care

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