Jysk Reviews 

I've bought items since 29 June and until now nothing arrived yet!! The funny thing is that I was called by the staff lady to confirm the readiness of the items and that would be delivered last friday and even got a confirming sms but then all of a sudden on the day of delivery she calls back again to inform me that the order is still not complete and that another week to wait still!!! I am so unhappy and don't think gonna choose Jysk as an option again.

We purchased a Anholt kitchen cart yesterday from the store in Lethbridge and Cassie was awesome! We purchased the floor model and she wrapped it in plastic wrap so that it would damaged transporting it home as we came from out of town. Anytime that we have gone to this store, we always receive EXCELLENT service!!! A few months ago, we purchased a bathroom cabinet also a floor display and also received awesome service from Kevin!!!!

We recently purchased set of sheets and a duvet cover at Grande Prairie Jysk. The staff was friendly and helpful.

I loved the couches that I got from the store, the customer service in the store was great, Saun was the best person who helped me choose my couches. I will decently go again 🥺♥️

Had amazing customer service at Jysk, had a problem assembling a unit. Manager Mike was incredible giving us good help, he even gave us the piece from the store model to help and gave me a discount.
Very happy experience he was so kind and understanding it was a lovely experience, I love the store and will always be shopping there.
Well done Mike, thank you so much 😊

I bought Memoryfoam slippers in January, returned them end of January, showing signs of wear. Manager appeared, unprofessional, uninterested, obviously never heard of customer service, obviously unhappy at having to leave her office, walked away in the middle of the conversation. Reluctantly was given another pair, by the end of March they were coming apart. Unimpressed, obviously your managers need more training.

Had a 3m x 4m gazebo from Jysk that we received as a gift that had never been taken out of the box. It was stored inside in a dry place. After several years finally got around to setting it up as a shelter over a softtub we just set up. First rainfall discovered it must only be designed as shade. It is about as waterproof as a screen door. Unfortunately not the first bad experience with Jysk quality. At least we didn't pay anything for it

Geralda, at Jysk in Nepean, Ontario offer an amazing service and also her colleagues. Best service ever.

This shop is an absolute disgrace and so unprofessional
Stay clear if ordering anything
I ordered 4 dining chairs on the 19th of January in the Carlow store
Weeks past and I heard nothing
I went into the store enquiring and they told me the Oder number on the chairs had been changed and they would have to cancel and reorder my chairs which he assured me would be in store in two weeks.
I wait nearly three weeks and still hear nothing I go back into the store and my chairs are there but they are on a pallet and it will be a few days before I can collect them
I wait another few days and go back to the store and my chairs have completely vanished from the store could possibly have been sold to another customer.
An absolute joke of a place

Poor website but excellent cust service
- The website did not update the status of inventory correctly and only offered the very expensive Jysk shipping rather than giving options for more affordable shipping choices.
- Items on the website showed up as available for home shipping, but once my order was placed and confirmed, I received an email telling me that 2 out of my 5 items were not eligible for shipping, even though one of the ones being shipped was larger and bulkier than one of the non-eligible ones. No reason was given.
- When I went back on the website, it was clearly stated that all the items I chose were eligible for home shipping.
- Customer service was above and beyond helpful, with the first calling me almost immediately following my original order to offer a different (and much more affordable) shipping option, and arranging for the credit of the extra shipping charge. Thank you Nathalie!
- Following the issue with the non-eligible item, I first called the number shown in the email. That CS rep tried, but was told that the items were not available and he did not press further.
- Following that unhelpful call, and having received no notice of my order being cancelled, only partially shipped, I called a different store which showed the items in stock and available for shipping - the CS rep there (Mikael Lemieux) was extraordinarily helpful, making several calls to try and figure things out, and finally coming up with a solution that I could implement (ordering the items again online, once the inventory was adjusted).
- The obligation to order only online, and the inability for the stores to make any changes or adjustments themselves is singularly inefficient. Both CS reps from the actual stores (Nathalie and Mikael) went above and beyond to ensure that i could get my items, but the convoluted way in which they were obligated to navigate in order for me to get to the desired result (receiving all the items on my order delivered to my door, in one shipment, and at an affordable shipping rate) indicates that there is a lack of understanding on the part of JYSK headquarters as to what exactly the needs of the clients are. In addition, it is clear that the website does not have the ability to correctly reflect inventory reality, or give true options regarding eligibility of items or their shipping choices.
- Despite my difficult ordering process, and the fact that I wasted a few hours on the phone (which should never happen when you order online), I am giving my experience 4 stars because of the incredibly helpful 2 CS reps, and because I received my full order today without errors.

We got a bad quality mattress with high price. We got back pain that My23 year old girlfriend had to go to the physiotherapy and still they don’t pay the money back and will give use a bonus. It wasn’t written anywhere when we bought it and nobody said anything about this term. This is totally illegal. They are doing something illegal.

I made a recent purchase of a mattress topper and Mike(upper James/Hamilton) was fantastic! He escorted right to the product and then helped me by explaining all the features of each topper. He was knowledge and efficient and provided outstanding quality customer service…..

I just bought a Tango Deluxe Garment Trolley at the Jysk in Kitchener, ON for a family member was getting it out of box new year's eve night now and product was reduced because it states box was damaged. So -$20 Not one screw or bracket to keep it together says final sale and now store is closed. Wow. Why did someone not check this? I will be calling it's such a hassle for the person I was getting it for and for me. We will see how customer service is. I have so much Jysk items never had a problem but this was disappointing.

This is my 2nd review I made the 1st review I gave them 5 stars because I was in the store and at that time I thought I was being taken care of properly however I got home and I realized that the man is your monster thought I was a complete idiot and I'm really not happy he lied to me told me he was giving me a discount but then up to the up to the floor prices on me and then took the money off like what kind of idiot do you think I am really it was Mohsin don't deal with him hes hes a shady manager I thought at the Confed store and he should be demoted I'm not fired And he liked me about getting donations of blankets to give to the homeless hes a very shady person and I'm really really unsatisfied. For good honest true customer service see Jamie at the confedssor he is fabulous hes honest and hes fabulous and he should be manager not mosen he was mosen was horrible . Jamie was wonderful every time I dealt with him I've walked out happy and I stayed happy

Professional and Friendly customer service.
Mike is the one to look for. So happy to serve and help. I was not sure about carry the products myself, but he made me feel okay and respected in the way he brought the stuff to the car.
Happy to return back here.
Thankyou.

A very vexing situation. I bought a sofa directly in the JYSK store branch in 01744 Dippoldiswalde, DE, paid at the cashier full price. I was told that the delivery will take from 7 to 10 working days and that is claimed in the receipt too. I am waiting for this delivery for the 12th working day, and not a single sign about what is up with this one. Going to try to get a refund at the store, otherwise will file a lawsuit.

S95 gold mattress. Sunk in the middle after 8 months. Not fit for purpose. Customer service said needs to be more than 20% dip . It definitely is when layed on it . Cant sleep on it anymore. They dont answer my emails anymore Customer service appauling!!!@

Very bad customer experience! I reserved some items through their click&collect option this weekend and yesterday naively went all the way to the shop across the town, in case I need something else, only to discover that the registration didn't exist. I got both confirmation email and SMS from jysk. The salesperson was so rude once he discovered that there was no such registration in their system, he yelled at me like it was my fault, not theirs, a very unpleasant experience. He barely managed to get the item, he even tried to charge me a different (higher) price than the one from the click&collect registration. After more yelling at me and rolling his eyes, I eventually got a really smelly item - it's a pillow and it can't be used, probably the salesperson did that on purpose. Do not shop at their store in The Hague, it's bad!

A good place to buy affordable decor for your apartment. Though some items might be overpriced, you can easily find nice catches on sale, or sometimes even for a full price.