Jysk Reviews 

Great customer service (Sheryl & Liz)! They were super friendly and accommodating, allowing us to see our product and helpfully answering any questions we had before making a purchase. We were very impressed with our shopping experience and will definitely go back to this location again! Thank you and keep up the great work!

The products in the store are good but their delivery and customer service is a freaking nightmare. God help you if you get a broken part in their delivery(which I hear is quite frequent)! We have been waiting for a broken part of our bed for 1.5 months now. And they are great in mixing up the orders. It seems like their IT system is just disconnected from their stores and their customer service lives in another dimension.

I wanted to buy a comfy pillow for my bed and came across a Jysk employee named Bri at the Pembina highway branch of Winnipeg Jysk outlet.
Bri was extremely helpful with bringing me options and helping me decide if they were supportive for my needs. She was friendly, kind and very polite. I appreciated that level of service and would visit that Jysk again based on her wonderful service. Jysk is lucky to have her as their employee. Hope she gets a nice raise. Thank you, Bri!

Absolutely shocking customer service I ordered a tv unit and table and chairs online to be delivered to my local store and subsequently delivered to my home. I paid 30eu for this delivery upon the delivery drivers arriving at the door to the lobby area of my apts I live in apts that are accessible via lift the delivery driver dumped almost 80kg of flat packed furniture at the door to the lift and didnt proceed to bring it to my apt I have contacted the company approx 5 times via Facebook I got one vague response saying they would look into it and I've yet to hear anything ...Note their covid delivery policy states all products will be delivered to the front door the front door of the lift is not my front door!!!! Despicable service and customer service!!! AVOID!

Vinny, the store manager of your Barrie, On location was the exception. professional and extremely helpful. asked if there was anything else I needed and reminded me that he is just a phone call away. I am also very pleased with my purchase. I Purchased the " Pomose" Ottoman and honestly, I have been dealing with a lot of different people during COVID and I have to say that many people are cranky and just not into providing good customer service whether it be curbside or over the phone.
thanks to Jysk and Vinny. Deb McMillan

Ordered a gazebo and rattan corner sofa both ready to collect within the week now assembled and in use excellent product and excellent service will definitely shop at Jysk again 👍

We recently purchased a Gerona conversation set of patio furniture on-line and picked it up at the Winnipeg, Ellice Ave store. Upon opening we discovered the glass table top was broken.

Contacted the online service number by telephone and email with supporting photos. Immediate confirmation of receipt of email. Next day communication from “Jasmine” at on-line help Center with instructions to contact store directly. Called store manager “Neil” and described issue. Problem resolved, glass ready for pick_up at our convenience.

Great service, concise communications. As a customer we could not have asked for or expected more. Thanks to all concerned.

Be very wary of buying on-line and paying by paypal to pick up in store. I purchased a small table for my Mom for Christmas and payed by paypal to be picked up in store. I looked at my bank statement and saw I was charged twice for it. One by paypal and 1 from the store itself. I had to fight to get the one charge refunded because they don't know how that happened. I had to return it after Christmas as it was no longer needed by my Mom. I returned it to the store and was told the manager would get back to me because I used paypal. I then asked the associate to initial that I returned it and she refused. Meanwhile Covid hit and the store was closed. I kept looking for my refund and nothing. When the store opened low and behold new manager. One cashier remembered me returning it because it still has Christmas wrap on it. I explained everything to the new manager and of course the return was done wrong from the start. He said leave it with me and I did. He called that night at least 2 times and said I should get my refund soon. I waited and waited and nothing. I e-mailed the company and still nothing to this day has happened. It was only 60 some dollars but still it was my money. Just be wary with them. I have done this with other stores and never had an issue. I have not been back to Jysk and never will!!!

After 2 years and couple months, dinner table chair got broken and they do not have any spare parts, do not offer guarantee after 2 years or any discount.

Na 2 jaar en een paar maanden is de eettafelstoel kapot gegaan en hebben ze geen reserveonderdelen, bieden ze geen garantie na 2 jaar of enige korting.

Very Poor Customer Service.
Did not get the furniture I ordered online. Fought with customer service, rude employees. Never got money back ($300.00)

We spent nearly €700 on what felt like a lovely comfy mattress. It arrived and the side was a bit smushed from transit we hoped it would flatten out. After a few months one side started collapsing and now a year on both sides are completely collapsed and only the middle is decent to sleep on. My back hurts from trying to stop myself rolling off the bed in my sleep

I was searching for a specific white table that needed to be round and extendible. All of the ones that I found were really expensive until I found on the internet that JYSK was selling one at a super affordable price.

Me and my partner decided to purchase it and, since there is a store in my town, we were going to pick it up instead of it being delivered.

We saw online that the store in town had 2 available tables, so we went and for our surprise the store employee told us that they were sold out but that we could order one.

We ordered it (this was about mid November) and we were supposed to receive a text message of when the table was going to be delivered. A week passed and we received a message that the table was sold out and that it was probably going to be delivered by December the 5th.

I was not really pleased with this message since I was already postponing a lot of reunions in my house because people didn't had a place to eat. Also, all of my romantic dinners with my partner were on the sofa in front of the TV. But my partner convinced me to wait a little longer so I could have my table and so we did.

The 2nd of November I received a new text message that the delivery date changed to the 19th of December. Now I was super angry because all the black friday sales passed and I couldn't search for other suitable table and I needed to wait much more to get the table I wanted (if they were even going to deliver it).

After nagging and complaining about my table to my poor partner, he decided to make me happy and just get my table. We saw that a store of a nearby town had the table available. We called and confirmed that the table was there and made a reservation. We went to the store nearby and canceled our order and we rented a van and went to pick up the table at the other town at our lunch hour.

We arrived home exhausted but I was super happy that I finally had the table I wanted for such a long time.

At night, when we were already not busy, we decided to assemble the table and oh surprise! the first visible part from the table, that I opened from the package, was damaged! It was a bit chipped/broken.

My heart sunk. I cannot describe the feeling of defeat that I felt when I saw it. I was so tired and done with this that I decided to just keep the table. Because packing it again, return it, order another table, spend I don't know how many weeks waiting for it and then rent another van was too much time and effort.

Until now the customer service by phone was a disaster. The general customer service or the local/store customer service were really inattentive and unhelpful. But just to get my frustration out I decided to send a contact email describing the situation.

Today I got a call from JYSK that they are going to come to my house to bring me a new table and replace the broken one for free. I was in so much disbelieve of the act of helpfulness that I decided to write this review.

Thank you JYSK EMAIL customer service. You made my week!

I reserved an office desk at JYSK and was reassured by customer service I had 48hours to pick up my item. I double checked this via email as I had to take time off work and drive 1hour to the store. I arrived this evening to be told they sold my item and there was no left stock. Absolutely appalled by terrible customer service, I will be avoiding JYSK in future. The manager & staff can't even follow store policy in regards to reservations for customer.

I have been waiting for 6 weeks to receive the Danny bookcases I paid for, only to receive a notice today that they are all sold out! So now I'm back to square one, when surely they could have notified me about this weeks ago. Yes, the book cases were inexpensive, but frankly I'd rather have paid more, and had more prompt and considerate service.

Been forced to wait weeks for my order despite it showing in stock when ordering. Won't help arrange extra delivery. Customer service don't want to know. Keep getting fobbed off. I've ordered £350 of stuff and I have no clue when it's coming. Some was supposed to come yesterday but no contact to say I can pick it up. No answer when I call. Buy elsewhere.

What a company!!
We ordered an Oak wardrobe and having put up many Ikea units in the past thought it would be just as easy.
We were wrong, very wrong, poor quality fittings just broke, several pieces of the wardrobe were broken, the Oak laminate was so poorly finished it was like an old tea crate (Remember them) But worse than that, it was clear parts of the furniture had been put up before, was it a return? had they cobbled together various other units? Pre drilled holes for screws were damaged from someone elses attempt before, same for the magnets that hold the door closed, damaged by screw heads, plastic screw threads on the carcase, cross threaded and damaged.. i have photos of all these shame i can't post them... and the instructions!!! Were just impossible to understand..
As someone who can put together flat pack furniture i would never use this company again..

Order 4016851772
Delivered by postNL today afternoon, Missing small item but it's not the main issue here,

One Item is a computer desk, opened the package and it was smashed from the sides.

Spoke to the Claim Department, Ms Demi advised me to send the photos of the broken desk and they will decide after that, how to sort it out and dropped the line without any further information.

send the photos as required, and recalled again in 10-15 mins and spoke to the same person , and in a rude way said they didn't receive the photos yet and they are busy now and they won't offer any help till they will get the photos, and I am sitting with the broken desk asking for help and what they do normally in this situations but didn't offer any help either with any info.

I am not wondering now why they have 1.6 review rate on Trustpilot now.

Bad experience and we will never do it again.

I found the services at JYSK Naas to be the worse service I have ever experienced. I left the store in tears, I am 5ft and bought 8 chairs, I had my toddler with me at the time, I asked if a guy could help push the trolley out to the car as I had a toddler and a bag of products in my other hand, they would NOT help me. They said due to the coronavirus they can’t help me. (I was not asking for them to place them in my car, I asked for assistance pushing this large trolley out onto the street, a trolley that had already been handled by a staff member)
Instead they watched as I struggled out the door pushing a trolley that was nearly 6ft and trying to watch a toddler as I crossed the road. Two lovely ladies in the car park seen me struggle and helped me push the trolley and load the car, at this point I broke down and rang customer services who ‘pretended’ to be sympathetic but has since not kept in contact about his promises.

To add to all the hassle. The chairs where in poor condition and a few of them didn’t have correct measurements so therefore the chair could not be assembled.

Never buy any towels at Jysk. They are of bad quality and your complaints are not taken seriously. They are all stained after use and washing. Have never experienced this before. It also happend to the bedding I bought there. I will never buy anything at Jysk. I wonder if there are other people with similar complaints.

The costomer scervice is bad but some of them are nice and friendly because i went to go buy a chair and i asked one lady for help and she was just walking around and she wasnt even helping someone else and she was just ignoring me at saying idk fid it ur self