I bought sausage Dior elixir perfume on k-rauta site, but I’m worried about the quality due to the number of fake ones everywhere. Though I’m still expecting it to be delivered. Should I be worried... See more
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I can update my case: After terrible experience, I understood that K-rauta customer service was trying to help me, however the issue came from Swedoor. At the end I received the refund of the wrong... See more
Company replied
Product was as ordered, but was missing important parts. When we went back to ask for replacements, they said a few times that we couldn’t get them but finally ended up getting them for us. Decent q... See more
The service was good, from scheduling to execution. The payment process is easy. The service lasted 90 minutes, and the technicians were polite, efficient, asked about the preferred installation locat... See more
Company details
Written by the company
K-rautas kedja med byggvaruhus är en av de största i Norden. Vi kan erbjuda ett stort sortiment inom bygg, verktyg, VVS, inredning, trädgård och hemutrustning. Välkommen till K-rauta - Vi hjälper dig från start till klart!
Contact info
4.2
Great
16k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Bra service!
22 July 2020
Unprompted review
very fast delivery of our lawnmower.
10 July 2020
Unprompted review
Very helpful and efficient staff
Very helpful and efficient staff, thank you!
7 July 2020
Unprompted review
Ok, no problem
6 July 2020
Unprompted review
Bought a ryobi battery online and got…
Bought a ryobi battery online and got it couple days later, fast and easy on there website:)
30 June 2020
Unprompted review
They failed to deliver goods and as…
They failed to deliver goods and as such caused big problems. They obviously have problems in the supply chain.
Why advertise when there are so few items available?
Very unhappy customer
30 June 2020
Unprompted review
Reply from K-Rauta Sverige
Hi Mike,
I'm so sorry we couldn't deliver your ordered item to you this time.
I hope it goes better next time.
Kind regards,
Therese
I would choose 5 stars if didn't have…
I would choose 5 stars if didn't have to contact you and check what is going on with my order after a week of silence
29 June 2020
Unprompted review
Delivery works
29 June 2020
Unprompted review
very friendly staff
29 June 2020
Unprompted review
Good service online
Easy to order and pick up, good price for item I wanted.
24 June 2020
Unprompted review
Ordered A Ryobi tool set and some…
Ordered A Ryobi tool set and some Armeringsjärn-
The Armeringsjärn was apparently out of stock, I suspect it was too large to deliver (6M). Should not have been sold on the webshop in the first place.
Still haven't been refunded for the missing items.
Then today 10 days after the order was made, it arrives. Well a Karcher attachment for a pressure washer arrived. I didn't order that.
No sign of what I actually ordered and 2700 SEK taken from my account.
Telephone customer service not interested to help me.
24 June 2020
Unprompted review
Reply from K-Rauta Sverige
Hi,
We are still working with this and im sorry that it takes time.
We will get back to you as soon as we can.
Kind regards,
Therese
Vi köpte en gasolgrill Cello Platinum
Vi köpte en gasolgrill Cello Platinum - sååå nöjda!
24 June 2020
Unprompted review
Perfect allt
24 June 2020
Unprompted review
toppen med click o colleckt
22 June 2020
Unprompted review
Awesome service
The information was up to date and accurate, the transaction went very smooth and UI/UX of your web site was very clear and intuitive. The customer support was very courteous, nice and helpful.
I would like to specifically highlight and mention the great customer service and help that was provided by Robin H. at K-Rauta in Eskilstuna. Big thanks!
9 January 2019
Unprompted review
Reply from K-Rauta Sverige
Hi Mohammad,
Wow, it's great to hear that you're satisified with our service! I will forward this to Robin.
Thank you for sharing your experience, and welcome back soon!
Regards,
Henning at K-rauta
Fragile material packaged…
Fragile material packaged inadequately... cracks in the top and bottom of the product.
9 December 2018
Unprompted review
Reply from K-Rauta Sverige
Hi,
We appreciate your feedback regarding the packaging of your order.
Thank you for taking the time to leave us a review. Welcome back and have a nice day!
Best regards,
Jenny, K-rauta
Reply from K-Rauta Sverige
Hej,
Tack för ditt fina omdöme och välkommen åter!
Med vänliga hälsningar,
Jenny K-rauta
Reply from K-Rauta Sverige
Hi Biraj,
Great to hear that you're satisified with out service, thank you for sharing!
Have a nice day, and welcome back soon!
Henning at K-rauta
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