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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often exceeding expectations, and appreciate the excellent customer service that is readily available to answer questions and provide support. The delivery service is frequently highlighted for its speed, discretion, and careful packaging, ensuring products arrive in ideal condition. However, some customers were not happy with certain aspects of their purchases. A few reviewers reported issues with product quality, such as air bubbles, punctured fingers, or structural problems with the doll's skeleton. Others mentioned discrepancies between advertised product images and the actual item received, leading to dissatisfaction with size or appearance. There were also occasional concerns about the chosen courier service not providing sufficient tracking updates, and some found the material of certain products to be too hard or difficult to maintain.

What people talk about most

Product

People report positive experiences with product, often praising the quality, appearance, and discreet... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the high quality of the... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the support team for... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Based on these reviews

Rated 5 out of 5 stars

Kanadoll made sure to review my order to make sure the items colors matched. They kept me updated on the customized item and sent out the in stock items quickly. Having persistent feedback on order st... See more

Rated 5 out of 5 stars

I believe you can tell just how good a company is by how well they perform when things don't go quite right. Shit happens, right? When I had to replace a newly purchased Starpery doll that was poo... See more

Rated 5 out of 5 stars

The interactions with kanadoll.com have always been positive and prompt. The dolls come better packaged than other companies I've bought from. The shipping is relatively fast. Even though there is a 1... See more

Rated 5 out of 5 stars

The customer service at Kanadoll is the best in the business. I've bought many products from their store and the communication has always been perfect. They represent so many manufacturers that everyo... See more


Company details

  1. Adult entertainment store
  2. Sex toy store

Written by the company

Kanadoll — More Than a Love Doll, Your Loyal Companion At Kanadoll, we believe our dolls are more than just products—they’re devoted companions designed for emotional connection. Since our founding in 2019, we’ve made it our mission to offer hyper-realistic TPE and silicone dolls that blend into everyday life with lifelike textures, expressive craftsmanship, and attentive service. What sets us apart: Vast & Versatile Collection: Explore a wide range of dolls categorized by body type, style, ethnicity, materials, price range, and height. From ultra-soft silicone to anime-inspired designs, there’s something for every preference. High Quality Standards: We ensure authenticity, free air shipping, and prompt response times, promising a worry-free shopping experience. Community Endorsements: We're proudly showcased by well-known doll enthusiasts and photographers worldwide, who share detailed unboxing and experience reports, enhancing our credibility. Dedicated Support: From ordering guidance to shipment tracking and aftercare, our customer service team is committed to assisting you at every step. We’d love to hear about your experience—whether it’s product quality, delivery, or service—on Trustpilot. Your feedback helps others and motivates us to continually improve.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

163 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great doing business with Kanadoll

Doing business with Kanadoll has been a pleasure since the start. Naomi has taken so much care of my
needs and always kept in contact to make certain
every details is perfect. Highly recommended place to deal with.

20 March 2026
Rated 5 out of 5 stars

Excellent seller

Excellent seller! Went above and beyond getting me what I needed in short time frame. Responded to my emails very quickly Even with the 12 hour time difference. Will definitely order again crazy

18 March 2026
Rated 2 out of 5 stars

I ordered a replacement penis for my…

I ordered a replacement penis for my sex though and it was way smaller than necessary. It was not anatomically correct and when I attached it to the body it sunk inside the body. So I emailed the company as soon as I received the penis and realize it was way too small and expedite exchanged it mind you it was soft and floppy so it was not used for penetration. I was told that I could not exchange it even though it had never used only open to see what the product was and how it fit.

12 March 2026
kanadoll logo

Reply from kanadoll

Hello,

Thank you for taking the time to share your experience — we’re genuinely sorry to hear this.

We’d like to clarify that this item is produced according to standard specifications, and the size itself is not considered a defect. Compatibility can vary depending on the specific doll model and internal structure.

We also understand that you installed the item to check the fit. However, due to strict hygiene and safety regulations for intimate products, items that have been installed or tested cannot be returned or exchanged.

That said, we truly want to help resolve this for you. If you’re open to it, please reach out to us directly with your doll model — we’d be happy to recommend the correct size and offer a special solution to make this right for you.

Thank you again for your understanding.

Warm regards,
Kanadoll Team

Rated 5 out of 5 stars

Excellent customer service

Kanadoll made sure to review my order to make sure the items colors matched. They kept me updated on the customized item and sent out the in stock items quickly. Having persistent feedback on order status really helps ease the mind when waiting on an expensive item. I will likely use them again.

12 March 2026
Rated 4 out of 5 stars

Perfect

Perfect, just a bit long for receive command but quality and service is really good i recommand.

5 March 2026
Rated 5 out of 5 stars

5 stars!

Excellent store, great team, and respectful customer service. This isn't my first purchase from Kanadoll, and everything is great and top-notch!
I recommend!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Best sex doll vendor

I highly recommend kanadoll as they are a very trustworthy and reliable sex doll vendor. Their sales team led by Lily and Naomi are the most kind, patient and thoughtful people I've met online. They're very honest with the customer and are very helpful in making recommendations on what to ideally purchase based on your budget and product preferences. Transacting with them was a very pleasant and painless experience and I'm looking forward to buying from them again. So yeah, to those who are as of yet undecided on where to buy their sex doll from, kanadoll is the number one choice.

28 January 2026
Rated 5 out of 5 stars

I had a very positive dealing with this…

I had a very positive dealing with this company things came nicely packed no damage had constant updates on its arrival and I'm very happy with the product I would recommend kanadoll to anyone purchasing a doll just like me I was very nervous but they came through with flying colors one thing I would keep in mind in the future was to keep the weight of the doll down as they're very heavy to move when you're old

19 January 2026
Rated 5 out of 5 stars

Amazing Service

Everything went as expected. I contacted support directly because I wanted my package sent to a pick-up store I wasn’t sure was fully compatible, and they helped me double-check that the location was correct.

So yeah, thanks a lot!

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Product received

Product received, in this case a male doll.
The quality is very good. Kanadoll provides excellent customer service and is always willing to answer any questions about the purchase and the product.
Recommended company and its products to enjoy to the fullest.

8 January 2026
Unprompted review

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