KatzkinReviews 

4,106
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional quality of the products, particularly the leather seats and upholstery, which often exceed expectations and provide a luxurious feel to vehicles. Customers consistently highlight the outstanding customer service, with staff members being described as professional, patient, and highly knowledgeable, guiding them through the design and selection process with great attention to detail. The overall service, from initial contact to installation, is frequently commended for its efficiency, smooth execution, and the ability to customize products to individual preferences, resulting in beautiful and satisfying outcomes. However, some customers also noted issues with product durability, with seats and armrests showing signs of wear and cracking after a few years, despite regular care. A few other people also felt that the customer service was unhelpful in certain situations, particularly when addressing discrepancies between samples and received products or when seeking information about product specifications. Additionally, some reviewers experienced problems with the cooling system, citing improper wiring that led to vehicle malfunctions and an unusable feature.

What people talk about most

Product

People report positive experiences with the product, often praising the quality, craftsmanship, and premium... See more

Quality

Customers consistently note positive experiences with quality, praising the craftsmanship, premium feel, and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the fantastic and top-notch service... See more

Customer service

Customers had positive experiences with customer service, highlighting the exceptional and awesome support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wasn’t sure about putting aftermarket leather seats in my brand new ‘26 Silverado HD but they are Beautiful! So glad I did! Amber made some suggestions, I decided on the two-tone of brown down th... See more

Company replied

Rated 5 out of 5 stars

This is the second vehicle I’ve upgraded with Katzkin leather, and once again, I couldn’t be happier. Their premium leather and attention to detail truly elevate the look and feel of the interior. Wha... See more

Company replied

Rated 5 out of 5 stars

Awesome customer service and top shelf quality product. I had installed an inferior “leather-like” product myself and quickly found out it didn’t hold up like the original leather on my 28 year-old Mi... See more

Company replied

Rated 5 out of 5 stars

Got a recommendation from a shop that regularly works with Katzkin. True to their reputation, Katzkin is a great company with great staff. Chantel in sales worked with me on ideas, sent mock-up pho... See more

Company replied


Company details

  1. Vehicle Upholsterer
  2. Auto Accessories Wholesaler
  3. Car Parts Manufacturer
  4. Car Restoration Service

Information provided by various external sources

Located in Montebello CA, Katzkin Leather is the nation’s premier designer and manufacturer of custom leather interiors. Since 1983, in partnership with our nationwide installer network of over 2,500 restyling locations, we have transformed over two million vehicles with luxurious and exciting premium leather interiors. We manufacture leather interior packages for more than 3,000 mid-market vehicles that are available in 120 colors and materials. Katzkin offers more custom leather interior options than any other manufacturer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(4,106)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

Looks, quality, value added!

I love the look and quality of my new leather Katzkin seat covers! They’re a major upgrade to my 2018 Ford F-150 XLT Sport SuperCrew. I spoke with a very nice sales rep on the phone and she walked me through the various options on the Katzkin website. She even texted me photos of leather samples so I could compare them in actual daylight. The ordering process (including the application and approval for financing) was simple and stress-free. Installation was immediately and seamlessly arranged with Stewart Design in Indianapolis. Turn-around time was just a few weeks and the installation was [eventually] excellent (The front passenger seat had a scratch on the side, so a new one was ordered and installed about a week later...at no charge to me.). I have NO complaints! A bit on the expensive side, but well worth it IMHO. Fantastic investment for my truck, and one I’ll enjoy with no regrets for many years.

6 June 2025
Unprompted review
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Reply from Katzkin

Hi Christopher! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Katzkin leather upholstery is Fantastic

The installation took 2 days (wanted the install contractor to take their time and do a good job). Very pleased with the quality of materials and the fit and finish of the job. I would be happy to recommend Katzkin and the install contractor to any of my friends.

18 July 2025
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Reply from Katzkin

Hi Larry! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 2 out of 5 stars

Supply Chain Issues

I ordered a set of leather for my truck only to be let down because Katzkin's supplier of the heat/cool module could not uphold their part of the order. The seats made it, but sales rep could not guarantee when the module should be shipped and the installer would receive them on my end. I was offered a discount, I was offered to refund the modules. I chose to refund the whole order because my order consisted of the hot and cold modules. I will reassess in the future, but I would recommend finding out if they have access to all of the required supplies before proceeding with the purchase.

16 July 2025
Unprompted review
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Reply from Katzkin

Hi Bruce! We’re sorry to hear about this experience. Thank you for providing your contact details for our team to make contact, and finding a viable solution together. Please feel free to give us a call at 877-841-2320 if there's anything else you'd like to share with us. Thank you!

Rated 5 out of 5 stars

Katzkin Leather Upholstery – Top-Notch Quality and Service

This is the second vehicle I’ve upgraded with Katzkin leather, and once again, I couldn’t be happier. Their premium leather and attention to detail truly elevate the look and feel of the interior. What really sets them apart, though, is their premier customer service. Everyone on the team is incredibly thorough in making sure you get the exact seat design you want. Be sure to ask for Roy—he’s outstanding and makes the whole process smooth and stress-free. Highly recommend Katzkin if you’re looking to upgrade your ride with top-quality leather and first-class service!

15 July 2025
Unprompted review
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Reply from Katzkin

Hi Rick! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Roy & the Team! :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 3 out of 5 stars

Poor Quality Installer.

Update: Katzskin customer service reached out and refunded the cost. I appreciate them making it right! Thank you.

1: Installer, installed the wrong interior.

2: Poor communication from katzskin and the installer. Traveled an hour and a half to the installer, last interior I purchased only took 2 hours to install. This time 6 hours and it was the wrong interior. I would recommend in the future better communication between the customer and installer.

10 July 2025
Unprompted review
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Reply from Katzkin

Hi Eric! We’re sorry to hear about this experience and we're glad that we could reach a viable solution together. Please feel free to give us a call any time at 877-841-2320 if you have any questions about your interior.

Rated 2 out of 5 stars

This is my second set

This is my second set. The first set was flawless with over 120K miles. The second set was $1600 and within 8 months the seams began to separate. I called for the warranty and they explained I had exceeded the mileage. Keep in mind this is the back seat that is rarely used.
The console is now cracking at 100K
Almost understandable if I were to be over weight and lean on it as I drive. I have never used cleaner or conditioner as the care instructions tell you not to. I have dark tinted windows. I am proud of my bright red truck but the seats are horrible.

15 July 2025
Unprompted review
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Reply from Katzkin

Hi Gretchen! We’re sorry to hear about this experience and would like to address the issue you’re having. Could you please give us a call any time at 877-841-2320 and ask for Veronica? Thank you and we look forward to finding a solution.

Rated 5 out of 5 stars

My seats look amazing

My seats look amazing. Great job money well spent highly appreciated. Highly recommended. Thank you.

11 July 2025
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Reply from Katzkin

Hi Antoine! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

All I can say is WOW!!

This was my 2nd time using Katzkin Leather to give my 2017 Jeep and 2003 Truck leather seats. This time I replaced the cloth seats in my Jeep with Black premium leather and Pearl White stitching. All I can say is WOW!!! They came out beautiful, look amazing, and just as good looking as if they came stock in my Jeep!! A special thanks to Rafael who did the installation. He is really special and takes pride in his work.
From ordering to finish, Customer Service from Katzkin was top notch! I highly reccomend them.

9 July 2025
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Reply from Katzkin

Hi David! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Rafael. Black wrap with Pearl stitching is a fantastic color choice :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Fast and efficient!

Company was very quick with taking my car and getting the leather installed and returning vehicle very quick !

2 July 2025
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Reply from Katzkin

Hi Kaelynne! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Great product - great experience

Roy was super helpful during the booking process. The price was more than reasonable. The installation process was easy and convenient - Juan did an amazing job! The quality of leather is great. Couldn’t be happier.

1 July 2025
Unprompted review
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Reply from Katzkin

Hi Mike! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Roy. :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Love the feel of the leather and the…

Love the feel of the leather and the fit is just right!

19 June 2025
Katzkin logo

Reply from Katzkin

Hi! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Great seats, great customer service

Katzkin was an amazing company to work with. John Farrell was the rep I worked with throughout the order process, and he made the process easy and painless. Very helpful when it came to designing my seats and making sure I was squared away with an install date that fit my busy schedule. The actual install only took 4 hours to complete (shop was out of Anaheim, CA), so I wasn’t out of a vehicle very long. The final product looks good and feels good. Would definitely consider for future vehicles.

28 June 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Hi Miguel! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with John. :) Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Nissan Frontier

The leather interior in my 2023 Nissan Frontier looks amazing. The local installer did a great job.

27 June 2025
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Reply from Katzkin

Hi Shane! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! :) Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Outstanding product and outstanding…

Outstanding product and outstanding customer

23 June 2025
Katzkin logo

Reply from Katzkin

Hi Patrick! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Genuine Quality

Alfredo with Katzkin helped me for weeks designing and planning the new leather in my Suburban. Excellent service and genuine. Local installers did a great job. Go with Katzkin!

28 February 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Hi Will! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Alfredo. :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Katskin for a 2018 F250!

Chantel went above and beyond to help me pick out the correct color and details for my truck. Having the option for 0% financing was a huge plus for me as well. I also benefited greatly from the current promotion.

13 June 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Hi Sarah! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Chantel. :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars
Katzkin logo

Reply from Katzkin

Hi! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

I’m extremely pleased with my Katzkin…

I’m extremely pleased with my Katzkin leather seats recently installed in my truck. The quality is great and the installation was perfect.

8 June 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Hi Michael! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Awesome

easy order, easy install appointment, installer very friendly and detail orientated. I dropped off truck for install at 9:00 am expecting to pick up next day. It was ready at 3:00pm the same day. Only without my truck a few hours and that meant a lot. My installers where very professional and friendly.

9 June 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Hi Rob! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Good Choice

Product quality and fit

12 June 2025
Katzkin logo

Reply from Katzkin

Hi! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

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