Kawaiies Reviews 

I never got my package and the company kept going in circles within our emails and avoided providing me a refund. I asked for nothing but a simple refund and they couldn't even give me that -- using the excuse "we're a small company blah blah". I've bought from even smaller companies and entrepreneurs and they had better service.

Purchased a unicorn for my child for Christmas, when it arrived I was very disappointed.
There was many areas that the stitching was open and the stuffing was coming out, the material was not as soft as other similar toys I have bought.

I complained, they responded asking for pictures I sent pictures and videos and they informed me they were going to pass it on to the relevant authorities to check out and that was weeks ago.
I have emailed 3 times chasing the enquiry and they have completely ghosted me.

Do not waste your hard earned cash buying this junk.

On top of a great website and easy ordering from varied selection, Kawaiies delivery care and product quality was top notch. My nephew absolutely loved his Kiwi plush and I highly recommend this lovely and friendly company.

Everything was perfect! The shipping came early, the plushies were rlly nice, it was good quality and everything! I love it so much.

Shipping took a little while, but it was worth the wait. My boyfriend loves his grumpy gato.

I lost my package originally but the customer service was both great and fast and understanding so I was able to find it with help from my post office I love the products they have and the service is so so awesome!! If you’re looking for cozy stuffed animals or just cute adorable stuff I would so so recommend this store because of their high quality items and wonderful service

Large capybara with a turtle backpack on its back. Absolutely adorable and apparently the best Christmas present I ever bought my 24 yr old daughter. She loves it. Came in plenty of time for Christmas, well packaged.

Great product, super cute and squishy plush pillow. Great customer service and fast delivery.

Bought as a birthday gift and daughter loves them

The product was ok, delivery time as well.
But the customer support is a disaster.
I wanted to return the item, got a return address provided and sent the item. It came out the address was not valid and the package was returned to me and now the support ignores all of my messages.
And that keeping in mind that they do not cover the costs of the mailing and charge in addition for processing returned items.

The items I bought..lunchboxes are beautiful

I didn’t receive my confirmation email after my order but when i sent them an email they replied within a few hours and fixed everything for me. Great service!!

The customer service is great and I love the products this company offers! The plushies are one of a kind and absolutely adorable and the hoodies and really comfy too!
We’ve also got one of the Lego sets.
I often come back here to order more things ☺️

I purchased a top and some bedding as well as a plush toy. The toy is excellent but the top is very poor quality and the print is strange and plastic.
The bedding I purchased was awful. Sloppy finish with parts that had been chewed up in the sewing machine. The colour seemed really faded in comparison to what it should have been but the worst thing was that despite following care instructions exactly, the bedding after only one wash lost what little colour it had and ended up looking as if I had used it for a decade. Faded to the point of it looking more white than its original pale purple. There were odd white lines all over the bedding too. Incredibly disappointing.

Edit:
Kawaiies have been excellent with customer service and have replaced the bedding with little to no fuss. Luckily I was within the window for the returns policy and was able to send photos for evidence for it to be investigated. I've been asked to send the bedding back with a free returns label. Customer service has been excellent so I have changed my review from 1 star to 3.

Very nice and interesting designs
Friendly customer service
Thank you

Fantastic customer service! Thank you!

I bought a plush toy Capybara. It was a decent quality toy. The shipping took a long time but overall I was happy.

The customer service at Kawaiies is excellent. I had an issue with my order, I put in my address wrong and didn't catch it, when I did, I reached out and they immediately emailed back and fixed the problem. I was worried it might be impossible to fix, but they were great and took care of everything. Thank you! I can't wait to see what I ordered :)

I ordered two kimono shirts at more than fair prices, so was a little skeptical at first. But they arrived exactly as shown, quite real and exceptionally nice!
Updates were sent to me at every step of the process (packed/shipped, arrived at courier, out for delivery), and any questions I had were answered quick and clearly. The responses were very genuine and written out by a person, rather than a FAQ algorithm. Will for sure shop again!