Kaybeedoors Reviews 

33
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Would have no hesitation in recommending Kaybeedoors, they have been absolutely brilliant from the start. Bought 9 doors plus furniture, the staff in the shop were so very helpful. Rod did a great job... See more

Company replied

Rated 5 out of 5 stars

Excellent Customer Service Ordered doors online this time - great website, doors delivered by Rick- love the service from Rick calls you on the day of delivery to confirm time - very helpful what... See more

Company replied

Rated 5 out of 5 stars

Great experience from Kaybee Doors. We had been given a wrong set of door furniture by mistake, and we didn't realise, until we got home. We needed the item exchanged on the day, as our door fitter wa... See more

Company replied

Rated 1 out of 5 stars

Bought doors and handles Nov 20, handles have all gone off colour, been in touch several times they are refusing to change them as we are getting the blame for cleaning them with an abrasive when we h... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

At Kaybee our aim is to bring you premium quality products at the lowest prices Our external doors, external oak doors, internal doors, wooden doors and pine doors will not be beaton on price We will always beat the price of any like for like


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33 reviews

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4.4

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(33)

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Rated 1 out of 5 stars

Bought doors and handles Nov 20

Bought doors and handles Nov 20, handles have all gone off colour, been in touch several times they are refusing to change them as we are getting the blame for cleaning them with an abrasive when we havnt.The law is 12 mth guarantee! STAY AWAY from this shop!

21 May 2021
Unprompted review
Kaybeedoors logo

Reply from Kaybeedoors

Unfortunately you admitted to the shop manager that you used Brasso on the handles when you first came into the shop to complain. This is what caused the lacquer to be removed. You can see this is evident on the handles. Every handle comes with a warning informing the user never to use Brasso or any metal polish on the handles as it will remove the lacquer, as it has done in this case. As Brasso was used it invalidates the warranty as you have damaged the handles. The manufacturer has also said that a product such as Brasso has been used on them. We were trying to source you replacements as a gesture of good faith, to help you out.

Rated 5 out of 5 stars

What a good company

Ordered doors and after a short wait for odd sizes, all arrived and look great. Showroom room guys are first class as is the delivery driver. Nothing was to much trouble. Other companies could learn a lot from these guys. Many thanks again.

21 April 2021
Unprompted review
Rated 5 out of 5 stars

Great experience dealing with Kaybee…

Great experience dealing with Kaybee Doors, excellent customer service, makes a change speaking to MD of a company with an online transaction.
Prompt delivery by friendly driver, door good quality with no damage. I recommend this company after dealing with another company that messed me around for 5 weeks until I finally got a refund (Door Superstore).

2 September 2020
Unprompted review
Rated 5 out of 5 stars

I bought 13 doors from this company 10…

I bought 13 doors from this company 10 years ago, I returned to the Liverpool branch today and I remember why. Fantastic customer service, the 2 guys in store could not have been more helpful! Great range of products and great service!!

19 June 2020
Unprompted review
Rated 5 out of 5 stars

Great experience from Kaybee Doors

Great experience from Kaybee Doors. We had been given a wrong set of door furniture by mistake, and we didn't realise, until we got home. We needed the item exchanged on the day, as our door fitter was on sight. We rang the store, and one of the staff, very kindly offered to bring the correct one over right away. They delivered the item within 30 mins, which, was excellent customer service.

15 September 2019
Unprompted review
Kaybeedoors logo

Reply from Kaybeedoors

Thank you for your 5 Stare review. I do apologise for the error and am very glad it was corrected quickly. If you require any further assistance, please do not hesitate to ask.

Rated 5 out of 5 stars

Brilliant helpful and polite

Brilliant helpful and polite, Ricky you're a star.
Selected doors (Salerno), were priced the best here and staff are very knowledgeable and helpful. Very happy to use again and have already recommended to others.
Bought online and have no regrets at all.

30 November 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic service. from Kaybee Doors Liverpool.

I needed to replace 4 interior doors and we went to KayBee Doors in Jamaica Street Liverpool, And I would like to say a great big thank you to Mike who looked after me, he took the time and trouble to explain how different door sizes could work for my double doors even showing me different examples, we settled on the de anta range of Walnut Doors, nothing was too much much trouble and I was made to feel like an important customer which is rare these days, I would highly recommend KayBee and in particular Mike to anyone who is looking for a quality door and more importantly a top quality service, thank you Mike.

26 August 2018
Unprompted review
Rated 1 out of 5 stars

Appalling front counter staff

Bought 3 doors via kaybees website, got the phone call to say they were ready for collection so made my way with my 7 year son. Parked outside walked in and was stood at the counter for 4 minutes while one of the staff was messing about with door handles!! Eventually got served by a fella who said I'll haft to go and look for them shrugging his shoulders (didn't look happy at all) !!! When he found them he placed them besides the shop door for me to struggle by myself getting them in my car with my 7 year old!! One of the doors was a fire door so was quite heavy.
I was struggling that much a passer bye offered a hand. Quality doors/materials but service was appalling.

16 August 2017
Unprompted review
Kaybeedoors logo

Reply from Kaybeedoors

Firstly, I would like to apologise, as you found your experienced was less than five star.

This is the first time we have received a review of this nature. We have an excellent reputation, not just locally, but also country wide. This reputation has taken many years of very hard work by my dedicated staff, most of whom I have worked with for over 20 years. All are extremely diligent and professional. Therefore I want to make sure on this occasion that my staff did not lose focus of the excellent service we provide. With this in mind I have studied the CCTV of the incident you have reported. You were actually waiting approximately 40 seconds as the member of staff was on the phone to a customer. I can also assure you that he was not "messing about with door handles", he was discussing handles with the customer that he was on the phone to when you walked in. We always offer to help customers load their doors and have done do so for many years. It’s part of our service. You were asked if you would like help loading your vehicle but you said “I’ll let you get on with it” he took this to mean you wanted to load the doors yourself and he could get on with serving other customers. If this was not the case then please accept my apology as it appears to be a misunderstanding.

The Manager of the Store has tried on many occasions to ring you to discuss this , but there is no answer, and there is no voice mail service allowing us to leave a message.. Thank you for your feedback, if you do wish to contact us, the store Manager will be happy to discuss this further with you.

Rated 2 out of 5 stars

Folding Doors

I purchased folding doors from Kaybee doors, the quality of doors were not good and the painting I paid extra for was appalling. I will not be using them again.

7 October 2015
Unprompted review
Rated 5 out of 5 stars

They get it right

Keenly priced single glazed internal door delivered when they said they would . Friendly delivery driver very helpful shifting things around to accommodate storage of door. Well done Kaybee doors

24 September 2014
Unprompted review
Rated 5 out of 5 stars

not in a "jamb" with kaybeedoors

I ordered 14 doors in total. The sales staff were very good and the communication excellent. The prices were very reasonable and the doors are of excepetional quality. I would definitely recommend this company. Thank you.

15 February 2013
Unprompted review

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