1 star
1 star — Very disappointing experience.
I placed an order on Just Eat using a £10 voucher, but the restaurant cancelled the order. After the cancellation, my voucher was not returned, meaning I lost the discount I was entitled to use.
The issue is not just the cancelled order, but the fact that there was no automatic solution and I had to spend time trying to get my voucher back. Customers should not lose promotional offers because a restaurant cancels an order.
I hope Just Eat improves this process and makes sure cancelled orders do not result in customers losing their vouchers.






