No messing about with the change of vehicle, details had been retained from an early enquiry about possible change. All staff have been helpful and easy to deal with. I would say this experience as fa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We switched to Keith Michaels in July, and they offered a great service and significantly lower premium to our previous insurer by applying real sense to the quote and situation. We've just completed... See more
I have insured many vehicles with Keith Michaels over the last 25 years. Christian Wheatley has always been my account manager, and the service I have received from him has been superb. Maybe t... See more
Phoned and spoke to Jeremy who was very helpful and managed to help get me insured on a modified policy with my Tesla Model 3 Performance. Many other insurers weren’t able to help but Keith Michaels w... See more
Company details
Written by the company
Keith Michaels Plc are Insurance specialists. We have earned our reputation in these areas and pride ourselves on maintaining very high standards of customer service. We are completely independent, have been established for over 35 years, and speak to all our customers to arrange insurance. We are not a faceless online insurer.
Contact info
Central House, 1-15 Central Road, KT4 8EG, Worcester Park, United Kingdom
- 0208 329 1150
- admin@keithmichaels.co.uk
- www.keithmichaels.co.uk
4.9
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
Dealt the Gary. He was extremely professional and knowledgeable especially when it comes to modified cars. I ended up with great insurance cover for a very reasonable price
27 January 2026
Unprompted review
Excellent service from start to finish
Excellent service from start to finish. Ex pat returning to UK insured my car great price and great service. 100%
27 January 2026
Unprompted review
Great company to deal with
Great company to deal with and very honest with everything, I deal with Jeremy and will continue to do so for a very long time.
They know their cars and they are petrol heads themselves I recommend them to friends and family especially with modified cars.
21 January 2026
Unprompted review
Smooth renewal - matched another quotation
Not just a smooth renewal but matched another quotation. Not normally unusual but for someone who has had a totting up ban two years ago, outstanding. Carrie is so efficient and a pleasure to engage with.
14 January 2026
Unprompted review
Literally the best insurance company in…
Literally the best insurance company in the country! Been with them for years, so easy to deal with. Always fantastic prices and cater for any needs. I wouldn’t go anywhere else to insure my cars! Highly recommend to all
23 January 2026
Unprompted review
Super Service
Super service from Patrick Connolly. Kept informed throughout and very professional.
21 January 2026
Unprompted review
Great experience
Im always satisfied with your service and that's why im happy to insure my car every year
20 January 2026
Unprompted review
I was having trouble insuring my Volvo…
I was having trouble insuring my Volvo EX90. Patrick sorted it out for me with a competitive quote and his service and professionalism is exemplary. Many thanks
9 January 2026
Unprompted review
We have a Car Policy with Keith Michael…
We have a Car Policy with Keith Michael and have asked to change it a few times, Gary Hamilton has been excellent every time and a credit to you.
Glyn Wallis
12 January 2026
Unprompted review
I was provided with a very competitive…
I was provided with a very competitive quote. Fraser McKay was very helpful
Very happy with the service.
9 January 2026
Unprompted review
They haven’t bothered to contact me
I requested a motor insurance quotation from this company following good reviews I read on TrustPilot.
I received an email acknowledgement on 27 December which I appreciate was during the Christmas break, but I expected a call at the beginning of this week.
It’s now 9th January and I’ve not heard anything from them. If this is the service they provide prior to doing business then I can’t imagine what the service would be like if I was unfortunate enough to be involved in a claim!
27 December 2025
Unprompted review
Reply from keithmichaels plc
Hello David
I'm sorry you didn't feel our service was up to scratch, and we were indeed on far reduced holiday period staff when you submitted your quote details online. As every quote is looked at individually, clearly this one slipped through the net, but as soon as we heard from you I contacted you personally to confirm a premium and emailed the policy details to you.
As a small independent broker in this world of large insurance companies, it's never our intention to ignore potential customers, but we will always try to rectify matters as a priority.
Best regards, Jason Robery (Director)
Good work as always
As always a pleasure too deal with hence I have had multiple cars insured with them over a number of years. I will personally always use Keith Michael's Olivia is always a pleasure too deal with.
7 January 2026
Unprompted review
Excellent company
Mark was great,very happy with my quote.its much cheaper than Adrian flux quoted
Thanks David
7 January 2026
Unprompted review
Gary Hamilton words can’t describe how…
Gary Hamilton words can’t describe how much of a difference he has made for me. Highly recommend using Keith Micheal’s for your modified car insurance
2 January 2026
Unprompted review
Great service, great prices
I have insured a number of cars with KM and they have always been super responsive with great prices for the kinds of car that I drive - modified, high performance. A big shout out to Gary and Olivia in particular.
2 January 2026
Unprompted review
Top customer service
Always super professionally and nice staff, cannot rate higher! top service as usual
2 January 2026
Unprompted review
I didn't get to the quote as a male…
I didn't get to the quote as a male member of staff was so rude telling me they haven't got the staff and I hadn't sent info which I sent at 0900hrs that morning.
Not what I expected clearly they didn't want my business.
29 December 2025
Unprompted review
Always receive a prompt reply
Always receive a prompt reply, with very good rates.
22 December 2025
Unprompted review
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