KenHowells.com Reviews 

31
•
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I opened an account, and took advantage of the new customer offer. I won £58, didn't qualify for the free bet, and then within 24 hours of opening, with no warning whatsoever, my account is closed.... See more

Company replied

Rated 5 out of 5 stars

Joined Ken howells site and deposited small deposit to see what the slots were like. Had several withdrawals on the same day and they were in my bank account within seconds. I cannot fault it good sel... See more

Company replied

Rated 1 out of 5 stars

Avoid this company. Closed account within 2 days, no explanation as to why, just the decision is final and a lot of links about gamble awareness. I did not break any rules or regulations. Will be repo... See more

Company replied

Rated 1 out of 5 stars

This company doesn't need customers! I recently opened an account with Ken Howells. They have now sent me an email wanting to know far too much confidential information as part of their getting to kn... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. also in
  3. Off track betting shop
  4. Online Sports Betting Vendor

Written by the company

Ken Howells is a family-owned, fully regulated UK bookmaker established in 1963. Built on trust, service and integrity, we combine traditional values with a modern betting experience. Our online Ken Howells platform, offers a fully featured sportsbook and premium casino experience, covering a wide range of sports and gaming options, supported by knowledgeable staff and a customer-first approach. While continuing our roots with a traditional betting shop in Ammanford and on-course presence at major race meetings, Ken Howells has grown into one of the UK’s most respected independent bookmakers, known for reliability, service and reputation.


Contact info

You should know

2.2

Poor

TrustScore 2 out of 5

31 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(31)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ken don’t like a promo Howells

After receiving no promotions in my first week of being a customer I asked for a free bet even maybe £5 (considering id deposited about £6/700) and they closed my account hahahaha. Absolute fraud artists

10 May 2026
Unprompted review
KenHowells.com logo

Reply from KenHowells.com

We’re sorry to hear you feel this way.

Promotions and free bets are offered at our discretion and are not guaranteed for all customers. Eligibility for promotions is determined through a range of factors linked to account activity and internal promotional criteria.

Account decisions are also made in line with our terms, policies, and responsible gambling procedures.

We strongly reject any suggestion that our platform is fraudulent and remain committed to providing a fair and regulated service to all players.

Rated 1 out of 5 stars

Wish I could put zero stars this site…

Wish I could put zero stars this site is a joke nothink but thief’s !! Do not play on this site they will rob you!! Slots spin an spin without any chance of gettin a bonus round it’s the worst site I’ve ever signed up to in my life ! Absolute vile!!! Does anyone no how you can get these investigated ??

5 May 2026
Unprompted review
KenHowells.com logo

Reply from KenHowells.com

Hi,
We’re sorry to hear that you feel this way about your experience.

We take customer feedback seriously, however we strongly reject claims that our platform is dishonest or unfair. All games on our site operate using regulated and independently tested software.

We also have a zero-tolerance policy towards abusive or threatening behaviour directed at our staff, and we reserve the right to restrict or close accounts where necessary in line with our terms and conditions.

We wish you all the best moving forward.

Rated 5 out of 5 stars

Very pleasant experience with Ken…

Very pleasant experience with Ken Howells for the past half a year that I have been using them. The bonus rewards are very much standardized as with most online bookies, but the withdrawals hit my bank account much faster then the average bookie.

28 April 2026
Unprompted review
KenHowells.com logo

Reply from KenHowells.com

Hi,

We're really pleased to hear you've had such a pleasant experience with us since joining.

It’s great to hear you are happy with the withdrawal speed on your account, we know how important that is, and that you’ve been enjoying the overall service.

We appreciate your support and look forward to continuing to provide you with a great experience!

Kind Regards,
Ken Howells.

Rated 1 out of 5 stars

Closed my account for no reason

Received an email with the following :

"Following a review of your account, we’ve identified activity that is not consistent with our policies. As a result, your account has been permanently closed.

This decision is final and will not be subject to further correspondence or review."

No explanation, no policies that I "supposedly" broke, no chance to make amends for god knows what I was "supposed" to have done, and no option to repeal. I did absolutely nothing wrong. I only made a few bets on the site. Stupid and pathetic.

** Responding to the reply below - The reason you have stated means nothing and doesn't explain anything. You ban who you want but unless they are losing money on your site. Predatory behaviour.

27 April 2026
Unprompted review
KenHowells.com logo

Reply from KenHowells.com

Hi,

Thank you for taking the time to write your review, we would like the opportunity to clarify why your account was closed.

Account closures are never taken lightly and are carried out in line with our terms, conditions, and regulatory obligations. These decisions are based on a range of factors related to account activity and compliance requirements, rather than the outcome of bets placed.

We hope this clears any confusion.

Kind Regards,
Ken Howells.

Rated 1 out of 5 stars

Account closed after three weeks or so

Account closed after three weeks or so for one apparent reason: I was winning.

I received a generic message claiming my activity wasn’t “consistent with policies,” but no actual explanation or evidence was provided. Just a vague excuse.

This feels like a bookmaker that’s happy to take your money but quick to shut you down the moment you win.

No transparency, no accountability. I would not recommend. It’s very simple, if you win your out. Losers only need apply. I’m 76 and spend my time studying tennis but I’m not the punter they want. If my stakes were too high just cut it down not just close an account.

26 April 2026
Unprompted review
KenHowells.com logo

Reply from KenHowells.com

Hi,

Thank you for taking the time to write your review, we would like the opportunity to clarify why your account was closed.

Account reviews and any subsequent restrictions or closures are carried out in line with our regulatory obligations and internal policies. These decisions are not based on whether a customer is winning, but rather on a range of factors relating to account activity and compliance requirements.

We hope this clears any confusion.

Kind Regards,
Ken Howells.

Rated 2 out of 5 stars

Never responsible for app malfunctions

Happy with site but when their site malfunctions they take zero responsibility which is always at the detriment of customers.
Had a problem depositing, sanctioned by my bank only to find page on their site to confirm by button had been removed below the viewing window so unable to place bet. You know the outcome when these things it usually wins and costs you . It did significantly. Although added to my deposit limits they never received notification of it. How ? Asked someone in authority to call me 5-7 days was the reply. What action could I take but to close the account! Shame cos I liked KH

26 April 2026
Unprompted review
Rated 1 out of 5 stars

Haha this site is absolute dogshit

Haha this site is absolute dogshit. Play at your peril

10 April 2026
Unprompted review
KenHowells.com logo

Reply from KenHowells.com

Hello,

We’re sorry to hear that you feel this way about your experience.

While we’re unable to comment on any account-specific details in a public forum, we take all feedback seriously and are always working to improve our services.

If gambling is no longer enjoyable, we would strongly encourage the use of the safer gambling tools available within your account, such as deposit limits, time-outs, and self-exclusion. In addition, there are a number of independent organisations that can provide free, confidential support and advice:
• GamCare – www.gamcare.org.uk | Helpline: 0808 8020 133
• BeGambleAware – www.begambleaware.org
• Gamblers Anonymous – www.gamblersanonymous.org.uk
• GAMSTOP – www.gamstop.co.uk (UK self-exclusion scheme)

If you would like us to review your experience further, please feel free to contact our Customer Support team directly so we can assist you in more detail.

Kind regards,
Ken Howells Team

Rated 1 out of 5 stars

No stars if possible

No stars if possible. Absolute thieves

2 April 2026
Unprompted review
KenHowells.com logo

Reply from KenHowells.com

Hello,

We’re sorry to hear that you feel this way about your experience. We take all feedback seriously and aim to provide a fair and transparent service to all of our customers.

We can see that your account is no longer active; however, if you would like us to review any concerns or provide further clarification, please feel free to contact our Customer Support team, who will be happy to assist.

Your feedback is important to us, and we will continue to use it to improve our service.

Kind regards,
KH

Rated 5 out of 5 stars

Had an account for 3 weeks so far

Had an account for 3 weeks so far. Getting used to the layout etc and cant fault it so far. Withdrawals pretty quick to debit card within minutes, settling fast, everything works. Even had an issue with a bet that they settled positively as a gesture of goodwill and was a nice surprise.Support are not 24x7 but then doesn't need to be does it? Prompt response the following day. The KYC side will take place soon, but thats all bookies now in UK. I just bet on horses, football and a little roullette. To be honest, never heard of them before but really glad I found them and so far they seem pretty straight and uncomplicated. Thanks very much gang.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor odds rubbish casino returns


I've been using Ken Howells for around a month now and overall I'm pretty disappointed. Here's my honest breakdown:

**Sports Betting & Odds**
The odds across the board are poor, particularly in-play where they are well below what you'd find at the major bookmakers. I compared them regularly and the only area where they hold up competitively is horse racing — but let's be honest, that's the same with pretty much every bookmaker these days. Football odds are by far the worst I've seen, I'd strongly recommend shopping around elsewhere if football is your main betting market.

**Casino**
This is where it gets really bad. In over 1,000 spins across a month of use, I can count my wins on one hand — I think I won twice. The return rate on the casino games is the worst I have ever come across. Avoid if you're a slots player.

**Promotions**
The promotions look appealing on the surface but don't be fooled. They are few and far between, and when you dig into the small print the terms and conditions are so restrictive that they are almost worthless in practice.

**Summary**
There are far better bookmakers out there offering better odds, fairer casino returns and more genuine promotions.

6 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look