Very helpful regarding the broken handle of my border spade. Vouchers were issued to purchase a replacement (had to add some towards it to cover postage costs and to get like for like) Express deliver... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I contacted Kent and Stowe as my manual aerator was about to break where the haft is fixed to the metal head. They very kindly issued a voucher to enable a replacement to be ordered from the we... See more
Company replied
I love Kent and Stowe Garden Life tools. They are lightweight and sharp enough that you can use your arms to dig if your legs are tired/ injured or if, like me you have a disability that prevents... See more
Company replied
I purchased an aerator with vouchers provided by your company after the one I had broke.Excellent customer services and a mark of a great company that you replaced the item free of charge.J am get gra... See more
Company replied
Company details
- #8 of 8 best companies in Tool manufacturer
Written by the company
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Contact info
4.4
Excellent
186 reviews
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I excellent customer service
I had a small spade, fairly new but gift so no receipt and I was given prompt responses, very friendly and vouchers to replace the item which have just re ordered as back in stock. Great customer service which meant I kept my faith in the brand. Lynne
30 March 2026
Reply from Kent & Stowe
Hello,
Thank you for your wonderful review. We’re delighted to hear that our Customer Service team were able to support you with a replacement and that you found the process friendly and straightforward.
It’s great to know we’ve helped maintain your confidence in the brand, and we hope you’re pleased with your new spade now it’s back in stock.
We really appreciate you taking the time to share your experience.
Thanks,
The K&S Team
Helpful staff in customer services and…
Helpful staff in customer services and speedy solution to our problem. Very impressed.
10 April 2026
Superb product
Superb product. Does exactly what it is meant to do. Good quality good price.
9 April 2026
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re so pleased with your pruning saw and that it’s performing exactly as expected.
It’s great to know you found it to be good quality and value.
Thanks,
The K&S Team
Excellent service
Excellent service, changed a faulty border fork with no problems at all. Received the replacement next day!! I wish all companies were like this one when you have an issue.
9 April 2026
Reply from Kent & Stowe
Hello,
Thank you for your wonderful review. We’re delighted to hear that your faulty border fork was replaced quickly and without any issues.
It’s great to know your replacement arrived promptly and that you had such a positive experience with our service.
We really appreciate your kind words.
Thanks,
The K&S Team
From bad to good.
I rang the company as my order had not arrived. I was told it looked like the order had been lost in the system and another one would be sent out. That arrived within 2 days, followed by the original order the day after. I rang again to arrange return of the duplicate but was told to keep both orders with their compliments. A pleasing end to a messy process, thank you.
30 March 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re sorry to hear about the initial issue with your order, but we’re really pleased we were able to resolve this quickly for you.
It’s great to know things were put right in the end and that you were happy with the outcome.
We really appreciate your understanding and your feedback.
Thanks,
The K&S Team
The customer services response to a faulty tool
The customer services response when the hollow tining tool broke after limited use. Although I was unable to locate the receipt they reimbursed me in full.
29 March 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re sorry to hear about the issue with your Lawn Aerator, but we’re pleased our Customer Service team were able to resolve this for you.
It’s great to know you were happy with the outcome.
Thanks,
The K&S Team
Good product,price and delivery
1 April 2026
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re happy with the product, price, and delivery.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Carbon steel digging fork
I bought a carbon steel digging fork from a local garden centre less than a year ago as it looked to be well made and of good quality. It hadnt seen much use but on trying to remove a root ball, one of the welds snapped. The garden centre I bought it from was unable to help me as I didnt have the receipt any longer and couldn't remember preciseley when I bought it so i thought I would try contacting Kent & Stowe directly.
The very next day I received an email asking for a few details, and within a couple of hours they had sent me some vouchers to cover the cost of a new fork and postage directly from their website.
I would have given 4 stars for it breaking in the first place but these things happen and they were very quick in rectifying the issue so I cannot recommend them more
21 April 2026
Unprompted review
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave such a detailed review. We’re sorry to hear about the issue you experienced with your digging fork, but we’re really pleased we were able to resolve this quickly for you.
It’s great to hear that our team could support you promptly and provide a suitable solution. Your understanding and recommendation mean a lot to us.
We really appreciate you taking the time to share your experience.
Thanks,
The K&S Team
Perfect for less able elderly
I ordered these as I have arthritis and need to sit to work on borders. They are excellent quality, light to use and perfect for weeding and planting.
7 April 2026
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear that the tools are proving so helpful and comfortable to use, and that they’re making gardening easier for you.
It’s great to know you’re happy with the quality and lightweight design, especially for weeding and planting.
We really appreciate you taking the time to share your experience.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you found ordering easy and are pleased with both our service and products.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re happy with our customer service, communication, and that the product met your expectations.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
The tools are really well made
The tools are really well made, and quality, the only reason for the lesser score, is that the delivery takes so long.
26 March 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re really pleased to hear you’re happy with the quality of our tools.
However, we’re sorry to hear that the delivery time did not meet your expectations. This is not the experience we aim to provide, and we appreciate you bringing it to our attention.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re so pleased with both the product and the service you received.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Very well made products
Very well made products, they certainly are a great brand to use
27 March 2026
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re so pleased with the quality of our products and that you consider us a great brand to use.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for your wonderful review. We’re delighted to hear you’re so pleased with both our service and your gardening equipment.
Your feedback is greatly appreciated.
Thanks,
The K&S Team
The website let me know that the spade…
The website let me know that the spade i wanted was out of stock and the office let me know when it would be back in stock which was great. I'm looking forward to receiving my spade.
2 April 2026
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear that you found our website and team helpful in keeping you informed about stock availability.
We hope you’re pleased with your spade once it arrives and that it serves you well in the garden.
Thanks,
The K&S Team
the secateurs were excellent quality…
the secateurs were excellent quality and arrived quickly, sadly the gloves had a small hole in them where they had been attached to the cardboard
2 April 2026
Reply from Kent & Stowe
Hello,
Thank you for your review. We’re really pleased to hear you’re happy with the quality of the secateurs and that they arrived promptly.
Regarding the gloves, the tag is attached during production and can sometimes leave a small mark where it is secured, though this should not impact the gloves in use. We do appreciate your feedback and will share it with the relevant team for consideration.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you received brilliant service.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Great tools great customer support help rubbish mail order processing
Great quality tools excellent customer service person but rubbish mail order processing. I had great help from the customer service lady who expedited my order and was extremely helpful. The processing of my online order which seemed to be handled by an outside office was poor with poor communication. My tools did arrive safely eventually
16 March 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re really pleased to hear how happy you are with the quality of our tools and the support you received from our Customer Service team.
However, we’re sorry to hear about your experience with the mail order process and the lack of communication. This is not the standard we aim to provide, and we appreciate you bringing it to our attention.
We’re glad your order arrived safely in the end and will ensure your feedback is shared with the relevant team.
Thanks,
The K&S Team
Quality products at a reasonable price
Quality products at a reasonable price. They also post orders promptly
2 April 2026
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re happy with the quality of our products and that you found them to be good value.
It’s also great to know your order was despatched promptly.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
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