Kent Reliance Reviews 

You call customer service, and every few seconds a rather dozy-sounding person states that you can opt to be called back by Kent Reliance - and it appears to say that this is typically in 24-48 hours. 24-48 hours???? Both the person speaking, the same message, the wait time just makes one's blood boil - and also wonder if they really are a reliable provider or not.

Hi have joined you very recently and found you excellent. Your online service is good is very suitable for people that are elderly like me that are not very savvy with the telephone meaning smart phone up to now. I’ve had extremely good service from you and will continue to be with you, thank you.

Good bond rate and easy to setup account and transfer funds.

Rates are good but trying to get to an agent a nightmare. Waited 1/2 hour am, gave up. Waited 1/2 hour pm also gave up. Tried a different number and was answered quickly

Very efficient at all stages

Having a lot of trouble trying to open an ISA account today. I already have a savings account with Kent Reliance yet they want me to post copies of my statements to a Sunderland address, which I feel totally uncomfortable with carrying out. Flies against everything you have learned about scams! If they don’t accept my documents by email, I will be closing and moving my accounts to somewhere best suited to today’s technology! Very disappointed as this was a good bank to deal with.

Very customer friendly web site that is easy to use

Don't try to ring Kent Reliance - they won't answer. They have a very irritating 'press 1 for queue' saying that they will ring you usually within 24 to 48 hours. This message is on rewind so you get it every 15seconds or so. They don't ring. Meanwhile their internet service leaves a lot to be desired. They tell you to press 'statements' in their emails but they don't have that facility on their website. NOT GOOD ENOUGH.
KR told me to go to their homepage and log in. There is no log in service on their home web page. Surely that's a basic requirement for any reasonable web based accounts accessability. KR do not make it easy to access your account. It's time a new web based system is introduced making it easier for the punter to use.

Good service and competitive interest rates

I opened a savings account with Kent Reliance because of a friend having a great experience with them - she sent original Power of Attorney documents to them, they were logged the day they were received and in the post back to her the following day. I found that they had a very competative rate of interest, still do, and when I add money to the savings account I receive an acknowledgement text within seconds! I can't fault them, they're great.

I transferred an existing ISA to Kent Reliance. The whole process was very easy. I was kept up to date with emails and SMS. I was that happy that I decided to move all my savings to them as well. At a better interest rate than I had previously. Maintaining and accessing the accounts is easy and authorisation codes arrive very quickly via SMS. Transfers of funds are also done in good time. Overall very happy with the move

If you’d like to deal with a financial company that is wholly incompetent, then KRBS is the one for you. Letters are ignored by the administration centre in Sunderland while the customer services team is poorly trained and based in India.
My account was locked without any notification, and I was lied to by a member of the customer service team.
If I could be bothered, I’d report this lot to the Financial Conduct Authority.

My wife opened a fixed rate bond and a day after the 14 day cooling of period, the next day in fact they updated the issue number and increased the interest rate!!
They refused to let her move it to the new account and would not let her close the account!!
Talk about sharp practices, BEWARE THEY ARE NOT CUSTOMER FOCUSED AT ALL

Easy to use
Good rate
No hassle

Service is fine, just lacking a mobile app

Would be no stars if it was possible.
No message facility on new platform, I had to log into the old platform to read a generic no help message about my account moved to their new platform.
Cant be bothered to contact customers directly. No specific help, just AI and generic pointers.
Moved our deposit to a .10% easy access account without consultation.
Needless to say closed the account today, the wheel went round and round thinking about it for a long time before the 'you have exceeded the daily limit' message. Be interesting to see how much they filter back to me tomorrow.
Something is very wrong with this outfit given the savings market competition out there

I have an Easy Access account on their new platform. I applied for an ISA not knowing this would be on the old platform. When I go to transfer money from one account to the other I can't as they are on 2 different platforms. I'd have to transfer my money into a completely different outside bank then bring it back into Kent Reliance. I wont be doing that. I don't have much faith in this move. Just reading an online message from them was tricky - not the best user friendly design. The poor assistant on the phone was very patient but you could tell he's had enough of it as well.

My experience with Kent has been stressful. I moved abroad, and even though it was my right to keep the account and I sent by recorded post all the documents they wanted to prove my new address and link account, they refused to accept them. Therefore I had no choice but empty the account. I asked them to close the account and once again, they replied they couldn't help me as they had moved the account to a new system. So my account is still with them but empty... and I can't access the new system. Not happy.

I gave a 1 star review previously for KR's catastrophically bad "new" system.
Despite this handicap, they still give excellent customer service and competitive interest rates.