No response from customer service for a return
I orderered the Ketchi Sitka fleece-lined pants for a recent trip to Iceland. I'd had my eye on them for awhile, and the pants did not disappoint. But Ketchi's customer service did disappoint, in a big way.
Since there was no opportunity to try on the pants, and no time to return 1 pair in exchange for another before my trip, I ordered 2 pairs in different sizes. I knew the return policy required reaching out to the company within 30 days, so I tried to initiate a return for 1 pair of pants immediately. I reached out by email, by website, and by leaving a review. They never responded. They basically get around their own return policy by not responding to an inquiry. If they don't respond with return information, there's no way to return your purchase.
I called the number on the website. A man's recorded voice gave a different number to call. When I called the second number, a man answered--sounding suspiciously like the voice message from the first number--and said it was a wrong number, adding that the company had posted the wrong number on their website.
I strongly recommend avoiding this company.