Having applied for a free Kettler wood protection I hadn’t attached the proof of purchase correctly. Donna from customer services emailed me back by return to ask for it to be resent, which I did and... See more
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Review summary
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Outstanding customer service from Kettler. I accidentally broke a small outdoor glass table top. I emailed Kettler to see if I could replace it. They don’t usually sell replacement table tops but whe... See more
Company replied
Bought sofa set last year which I love - it looks fabulous in my garden and is super comfy. Sadly, just a few weeks ago, a mouse decided to nibble at the cushions overnight leaving holes in the fabric... See more
First off may I say that I was very impressed with the quality of my patio chairs, Forest Green Cloud. Very spacious and comfortable. They did unfortunately arrive with incorrect fittings . Altho... See more
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Company details
Written by the company
Specialists in excellent, quality garden furniture, home fitness equipment & table tennis tables.
Contact info
Moons Moat Road, B98 9HL, Redditch, United Kingdom
- 01527501901
- dean.n@kettler.co.uk
- www.kettler.co.uk
4.0
Great
725 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 1 week
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top quality product outstanding customer service
From the assistance I received when ordering online to the constant reassurance of Kat Woods and her Customer Service Team during the whole order, delivery and follow up process was outstanding. This is the way Customer Service should work congratulations to Kat and the team . The Palma Signature Patio Set I ordered is top quality and Kettler will be my first port of call for any future garden furniture I need. If there was a 6 star category I would award them that
1 May 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave such a wonderful review. We are absolutely delighted to hear how pleased you are with your Palma Signature Patio Set and the service you received throughout your journey with us.
Your kind words regarding Kat Woods and the Customer Service Team will mean a great deal to them, and I will ensure your feedback is shared personally. Delivering the level of care and reassurance you have described is exactly what we strive for, so it is fantastic to know this reflected in your experience.
Thank you once again for your support and recommendation. We very much look forward to being your first choice for future garden furniture purchases.
Kettler mesh rectangular table
We bought a Kettler mesh rectangular table and 6 x mesh chairs in August 22. The purchase was to match an existing set of round table and 4 x chairs in the same style that we had owned for around 30 years. These were in great condition despite their age and 3 house moves etc.
The new table developed dirty patches on the mesh top pretty soon after we had it which looked like mould but we couldn't clean off. This year we took a closer look and realised the coating had split in many places and it was rusting.
We contacted Kettler via our retailer with some photos of the rust but they have declined to help in any way as the warranty is 3 years and we've had the table 4 years in August.
The experience is very disappointing on several levels. Firstly, if this is typical of the quality of Kettler mesh products, then that quality has slipped dramatically since the first set we bought. Secondly, the response from the retailer that 'there is nothing Kettler can offer' , not even an apology or a discount on a replacement table reflects badly on their customer support. Unless they consider this is normal wear and tear and we should expect to replace it every few years. If that's true then retailers should clarify that at purchase. Thirdly, we recommended the same set to some close friends based on the experience we had with our original set. Regretting that, but will have to suggest they check it now if it's still less than 3 years old.
Based on this experience I can't imagine we'll buy another so I'm guessing this one will meet the angle grinder when it deteriorates further and we'll have to replace it with something that doesn't match the chairs.
Based on the low quality of this table and the disinterest from Kettler customer service this review can only get a single star from us.
6 May 2026
Unprompted review
Reply from Kettler GB
We are very sorry to read about your experience and can completely understand your disappointment, especially given the positive experience you previously had with your original Kettler furniture over many years.
We would really appreciate the opportunity to review this further for you. Please could you contact our Customer Services team and mark your enquiry for the attention of the Customer Service Manager, including your original order details and photographs of the issue. We would like to take a closer look at this case and review the concerns you have raised regarding both the product and the support received.
Thank you for taking the time to leave your feedback.
Reply from Kettler GB
Thank you for your lovely feedback. It’s great to hear that you had a positive experience and that Kat Woods was such a big help. We’ll make sure she sees your comments. Your recommendation means a lot to us.
We bought a table and chairs in metal…
We bought a table and chairs in metal and parasol . The parasol is excellent quality I’m not impressed with the chairs . We had the cushions in sage green the chairs are so uncomfortable with no back cushions . I contacted kettles to see if they sold more cushions for the chairs
and they wouldn’t help me . Kettler did contact me regarding my review . They did try and resolve the issue but wasn’t able to help
3 May 2026
Unprompted review
Reply from Kettler GB
Thank you for your feedback, and we’re really sorry to hear that the chairs have not met your expectations, particularly in terms of comfort. We’re glad to hear you’re pleased with the parasol, but we do understand your concerns regarding the seating and cushions.
We would really like the opportunity to look into this further for you, as we’re sure there may be options we can explore to help improve your experience.
Please could you contact us at sales@kettler.co.uk
FAO the Customer Service Manager, and we’ll be more than happy to review this with you directly.
Great customer service couldn’t…
Great customer service couldn’t remember name of our recliner set wanted to order new covers so got in touch with Kettler told me the name they hadn’t got it in stock but gave me a name of a stockist ordered awaiting delivery great service
Thanks
2 May 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review. We’re really pleased to hear you had a positive experience with our team. Your feedback is greatly appreciated, and we’re glad we could help.
Amazing customer service, shout out to Kat!
After an issue with my delivery I spoke to Kat in customer services who was fantastic! She sorted the issue no problem and returned my call to confirm it was all sorted. Absolutely brilliant service, going above and beyond to ensure customers are satisfied.
1 May 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review. We’re delighted to hear you received such great service and that Kat was able to help. We’ll be sure to pass on your kind feedback—your support means a lot to us.
Kettler did not give any information…
Kettler did not give any information about the shipping for several days. Then we found out they were using FedEx for deliveries. No need to say we have not received the parcel, FedEx has the worse service possible for shipping company and Kettler was nowhere to be seen to help us find a solution. We paid extra for priority delivery. Avoid!
1 May 2026
Unprompted review
Reply from Kettler GB
Thank you for your feedback, and we’re very sorry to hear about the experience you’ve described regarding your delivery and the lack of communication. We completely understand your frustration, especially after paying for a priority service.
This is not the level of service we aim to provide, and we would really like the opportunity to look into this further for you and help resolve the situation.
Please could you contact us directly at sales@kettler.co.uk
FAO the Customer Service Manager, with your order details, so we can investigate this urgently and work with you towards a solution.
GARDEN FURNITURE HAS NOT ARRIVED
GARDEN FURNITURE HAS NOT ARRIVED
I have been waiting over 3 weeks now and it should have been delivered within 7 days (bought through John Lewis). They use an awful courier called Kinetics Logistics, who have cancelled my delivery 3 times now. Also spoke to a very rude lady named Kat, who hung up my call and was abrupt on the call, Disgusting how she treated me. I am not happy at all and will not be using them again.
28 April 2026
Unprompted review
Reply from Kettler GB
Thank you for your feedback, and we’re very sorry to hear about the experience you’ve described regarding your delivery delays and your contact with our team. We absolutely understand how frustrating repeated cancellations must be, especially when you were expecting a much quicker delivery timeframe.
We are also concerned by your comments regarding your interaction with our colleague, as this is not the standard of service we expect from any member of our team. We would like the opportunity to review this properly, as we are sure there may be a misunderstanding we can help resolve.
Please could you contact us directly at sales@kettler.co.uk FAO the Customer Service Manager, so we can investigate this in full and work towards putting things right for you.
When I contacted Kettler to advise them…
When I contacted Kettler to advise them that my product hadn't been delivered I had a very helpful correspondence Lydia Walker-Sturdy, a Customer Service Agent; she could not have been more helpful and efficient. I was very impressed.
21 April 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review. We’re delighted to hear that Lydia Walker-Sturdy was able to support you so helpfully and efficiently in resolving your delivery query. We’ll be sure to pass on your kind feedback—it's greatly appreciated.
I rang to query a product availability…
I rang to query a product availability and the service I got was fantastic!
The operator was professional but ever so polite and extremely helpful, nothing was too much for her!
23 April 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review. We’re delighted to hear you received such fantastic service when enquiring about product availability. It’s great to know our team were professional, polite, and so helpful—your feedback is greatly appreciated.
Lydia Walker-Sturdy was extremely…
Lydia Walker-Sturdy was extremely helpful. My original order was delivered and signed for but not by me. I contacted Kettler and Lydia looked in to the problem and resolved it. The chairs have arrived today and we’re looking forward to many happy hours sat on the patio in them.
24 April 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review. We’re delighted to hear that Lydia Walker-Sturdy was able to resolve the issue with your delivery so efficiently. It’s great to know your chairs have now arrived—here’s to many happy hours enjoying them on your patio.
Only my second call with Kettler since…
Only my second call with Kettler since purchasing a Palma Garden Set. This was to buy new covers.
A phone call with Kath made the ordering of a new table cover pain free and extremely efficient.
Thank you
David N
24 April 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review, David. We’re delighted to hear that Kath made ordering your new table cover so easy and efficient. We really appreciate your continued support and hope you enjoy your Palma set for many more years to come.
Kat was very kind and knowledgeable
Kat was very kind and knowledgeable. Cannot fault her in any way whatsoever.
24 April 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review. We’re delighted to hear that Kat provided such kind and knowledgeable service. We’ll be sure to pass on your feedback—it's greatly appreciated.
Emailed kettler received a prompt reply…
Emailed kettler received a prompt reply thankyou kat for ordering what I needed fab service.
24 April 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review. We’re delighted to hear you received a prompt response and that Kat was able to help you get everything you needed. We really appreciate your feedback and are glad you’re happy with the service.
Excellent product and great customer service
I bought a set of Kettler garden furniture to complement a Kettler dining table, chairs and umbrella which I had bought a few years ago. Truly beautiful furniture, well made, easy to assemble and it comes with an efficient after care service. One of the bolts had a defective screw thread. Kettler GB sent a replacement by UK First Class post without any delay - thanks to Neil and Kat of Kettler
22 April 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review. We’re delighted to hear you’re pleased with your Kettler furniture and that it complements your existing set so well. It’s also great to know Neil and Kat were able to quickly arrange a replacement part for you. We really appreciate your kind feedback and support.
Kat and the customer service team
Kat and the customer service team, went above and beyond to solve my missing bolts issue. Fantastic service! Thank you
22 April 2026
Unprompted review
Reply from Kettler GB
Thank you for your lovely review.
I’m delighted to hear that Kat and the wider Customer Service team were able to get your missing bolts sorted and provide the level of support we always aim for. Going the extra mile is exactly what we strive for, so it’s great to know this came through in your experience.
I’ll be sure to pass your kind comments on to Kat and the team – they’ll really appreciate it.
Thank you again for your support.
Great customer service
Lea in customer services was super responsive and helpful in swapping out an order I'd made for the wrong sized item, placing a new back order for me.
22 April 2026
Unprompted review
Reply from Kettler GB
Thank you for your fantastic review.
I’m really pleased to hear that Lea was able to help resolve things quickly and make the process of swapping your order as smooth as possible. We know how frustrating it can be when the wrong size is ordered, so it’s great to know she was able to get everything sorted and a new order in place for you.
I’ll be sure to pass your kind feedback on to Lea – it will mean a lot.
Thank you again for choosing Kettler.
Excellent products and customer service
Kettler products and service are the best. Have had 2 Caredo chairs for years I’ve just bought the table to match. Unfortunately one of the small parts was missing but after a quick email to customer service, Lea has kindly arranged for this to be sent out to me. I’d highly recommend Kettler to anyone.
22 April 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your kind words and for taking the time to leave such a lovely review.
It’s great to hear that your Caredo chairs have stood the test of time and that you’ve now completed the set with the matching table – a brilliant choice. I’m sorry again that a small part was missing, but I’m really pleased Lea was able to get that sorted quickly for you.
Your recommendation means a lot to us, and I’ll be sure to pass your feedback on to Lea and the wider team.
We hope you continue to enjoy your furniture for many years to come.
Phoned up kettler sales department and…
Phoned up kettler sales department and spoke to a very pleasant young lady called Lydia. She sorted the replacement spares out for me. Very quickly with no problem, also lovely friendly manner.
22 April 2026
Unprompted review
Reply from Kettler GB
Thank you for your fantastic review!
I’m really pleased to hear that Lydia was able to sort your replacement spares quickly and make the process so easy for you. I’ll be sure to pass on your kind comments — it will mean a lot to her.
Thanks again for taking the time to share your experience.
Unusually brilliant
Unusually brilliant in a world where this hardly ever happens any more! Very impressed with the service we received. Everything happened exactly as stated and the product (Henley bench) is just as good as we hoped it would be.
21 April 2026
Unprompted review
Reply from Kettler GB
Thank you for such a fantastic review.
“Unusually brilliant” is a wonderful compliment, and we’re really pleased to hear that everything went exactly as expected. It’s great to know you’re happy with your Henley bench and that it lived up to your hopes.
Your feedback means a lot to the whole team – thank you again for taking the time to share it.
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