Having applied for a free Kettler wood protection I hadn’t attached the proof of purchase correctly. Donna from customer services emailed me back by return to ask for it to be resent, which I did and... See more
Company replied
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Review summary
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Reviews shaping this summary
Outstanding customer service from Kettler. I accidentally broke a small outdoor glass table top. I emailed Kettler to see if I could replace it. They don’t usually sell replacement table tops but whe... See more
Company replied
Bought sofa set last year which I love - it looks fabulous in my garden and is super comfy. Sadly, just a few weeks ago, a mouse decided to nibble at the cushions overnight leaving holes in the fabric... See more
First off may I say that I was very impressed with the quality of my patio chairs, Forest Green Cloud. Very spacious and comfortable. They did unfortunately arrive with incorrect fittings . Altho... See more
Company replied
Company details
Written by the company
Specialists in excellent, quality garden furniture, home fitness equipment & table tennis tables.
Contact info
Moons Moat Road, B98 9HL, Redditch, United Kingdom
- 01527501901
- dean.n@kettler.co.uk
- www.kettler.co.uk
4.0
Great
725 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Superb service from Lydia
Superb service from Lydia, thanks ever so much, recommendations really appreciated, can’t wait to receive my new cushions which I know will be brilliant quality as always, love all my Kettler products, such great quality stylish products
2 April 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your lovely review!
We’re thrilled to hear how pleased you were with the service from Lydia—she’ll be delighted to know her recommendations were appreciated. It’s always great to hear when our team can help make the experience that little bit easier.
We’re sure you’ll love your new cushions when they arrive, and it means a lot to know you continue to enjoy the quality and style of your Kettler products.
Thank you again for your continued support!
Very pleased
Kat at Kettler customer services was incredibly helpful and efficient. We recently moved our furniture and misplaced some screws for our table, and she quickly arranged for replacements to be sent out. The whole process was smooth and hassle-free. Really appreciate the excellent customer service—thank you, Kat!
7 April 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review!
We’re delighted to hear that Kat was able to assist you so quickly and efficiently. Misplacing parts during a move is easily done, so it’s great to know she made the process smooth and hassle-free for you.
We’ll be sure to pass your kind feedback on to Kat—she’ll really appreciate it.
Thank you again for taking the time to share your experience, and we hope you continue to enjoy your Kettler furniture.
Excellent Garden Furniture
I have bought several sets of garden furniture from Kettler and I am really pleased with the excellent quality and durability of the furniture and accessories. They are very stylish and really comfortable
I have also experienced great customer service when I have contacted them about any small issues and they have always provided spares and replacements free of charge and with no quibble, which I think makes them a company of very high integrity. I would highly recommend Kettler to everyone.
7 April 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic and detailed review!
We’re absolutely delighted to hear how pleased you are with your Kettler garden furniture, and that the quality, durability, comfort, and style have all met your expectations across multiple purchases—that really means a lot to us.
Thank you again for your continued support and for your recommendation—it truly means a great deal to the whole team. We hope you continue to enjoy your Kettler furniture for many years to come.
Excellent customer service
1 April 2026
Unprompted review
Reply from Kettler GB
Thank you for your kind review!
We’re delighted to hear you found our customer service to be excellent. Providing a positive and helpful experience is really important to us, so it’s great to know we’re getting it right.
We appreciate you taking the time to share your feedback and hope to assist you again in the future.
Excellent products
Excellent products. Excellent customer service. Very surprised.
1 April 2026
Unprompted review
Reply from Kettler GB
Thank you for your wonderful review!
We’re so pleased to hear that you’re happy with both our products and customer service—your kind words really do mean a lot to the team. It’s always a bonus when we can exceed expectations!
Thank you again for taking the time to share your experience, and we hope you continue to enjoy your Kettler products.
Luke Badsey, Kettler customer service
Luke Badsey in the Kettler customer service team was excellent -great after sales service. Prompt and helpful, resolved my query immediately.
31 March 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic feedback!
We’re absolutely delighted to hear that Luke provided you with such excellent after-sales service. Delivering prompt, helpful support and resolving queries quickly is exactly what we strive for, so it’s great to know Luke made such a positive impression.
We’ll be sure to pass your kind comments on to him—they’ll mean a lot.
Thank you again for taking the time to share your experience, and we hope you continue to enjoy your Kettler product.
Excellent service all round. Recommend Retailer!
Kat was a delight to deal with she was very knowledgeable, helpful, kind & genuine. She was able to order me the table that I wanted although this took some work her end due to having to locate appropriate stock. I am very happy that we were given free delivery & my table will be here before Easter. I will update my review once the table is received & I can report on the quality & design. Thank you Kat 🙏🏽
30 March 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review!
It’s fantastic to hear how pleased you were with the service, and I’ll be sure to pass your kind words on to Kat—she’ll be absolutely delighted. She really does go above and beyond to help our customers, so it’s great to see that reflected in your experience.
We’re so pleased we were able to secure the table you wanted and get it to you in time for Easter, hopefully you’ll be enjoying it very soon!
We really appreciate your recommendation and look forward to hearing what you think once it arrives.
Kind regards,
Kettler Customer Services Team
5 STAR CUSTOMER SERVICE.
I ordered some items form Kettler GB and all at once I realised I had made a mistake once the delivery had been done. I contacted their Sales Department via email as it was late on Friday, and this morning I received a reply giving me a straight forward answer on what to do to return the items. In todays world it is just brilliant that Kettler treat their customers correctly with swift and comprehensive advice. I thank them for their help and service.
27 March 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your kind words and 5-star review!
We’re really pleased to hear that your query was handled quickly and clearly, especially given the timing over the weekend. We always aim to make things as straightforward as possible for our customers, so it’s great to know the guidance you received met your expectations.
Mistakes can happen, and we’re glad we could support you with a simple solution and provide the level of service you deserve. Your feedback means a lot to the team.
Thank you again for taking the time to share your experience.
Kind regards,
The Kettler Team
Very helpful and prompt response
23 March 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review!
We’re delighted to hear you found our response helpful and prompt – that’s exactly the level of service we aim to provide.
We really appreciate you taking the time to share your feedback.
Kind regards,
The Kettler Team
Prompt and efficient
My email enquiry was dealt with very promptly and efficiently with the exact information I required to make my purchase. My order has now been placed.
I would have no hesitation contacting Kettler in the future. Thank you.
27 March 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your kind review!
We’re really pleased to hear that your enquiry was handled promptly and that you were provided with exactly the information you needed to make your purchase. It’s great to know your order is now placed—thank you for choosing Kettler.
We truly appreciate your comments and your confidence in contacting us again in the future.
Kind regards,
The Kettler Team
Customer Service staff
Customer Service staff, Kat in particular, will go out of their way to help you; nothing is too much trouble.
I had ordered an incorrect part but was offered a refund straight away. The other item I was missing was out of stock, but Kat arranged to have one signed up for me and I will get a notification and invoice as soon as it comes in!
Fantastic service!!
27 March 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic review!
We’re really pleased to hear that Kat was able to support you and make the process as smooth as possible. She’ll be delighted to know her efforts made such a positive difference, especially in getting the refund sorted quickly and arranging for the out-of-stock item to be secured for you.
Providing helpful, flexible service is exactly what we aim for, so it’s great to know we delivered on that for you.
Thanks again for taking the time to share your experience—it’s truly appreciated!
Kind regards,
The Kettler Customer Service Team
Great after Sales Service
Great after Sales Service, Lydia fully understood my issue and gave me some great advice to treat and bring back to life my outdoor furniture, thank you and I highly recommend this company. Fast & Professional 🙏
27 March 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review!
We’re delighted to hear that Lydia was able to fully understand your situation and provide helpful advice to bring your outdoor furniture back to life. I’ll be sure to pass your kind comments on to her—it will mean a lot.
It’s great to know you found our service fast and professional, and we really appreciate your recommendation.
If you ever need anything further, we’re always here to help.
I contacted Kettler today by email to request info regarding replacement cushions
I contacted Kettler today by email to ask if they sold spare cushions for my Palma set. Kat responded extremely quickly with the information i needed. Excellent customer service thankyou
26 March 2026
Unprompted review
Reply from Kettler GB
Thank you for your wonderful 5-star review!
I’m delighted to hear that Kat was able to respond so quickly and provide you with the information you needed for your Palma set cushions. I’ll be sure to pass on your kind feedback to her.
It’s great to know you experienced excellent customer service – thank you for taking the time to share this. We really appreciate it!
I had a query on the model of chair…
I had a query on the model of chair that I had. Quick response back asking for photo and answer by return including link to the new covers I required. Excellent service.
25 March 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your 5-star review!
I’m really pleased to hear that your query was handled quickly and that the team were able to identify your chair model and point you in the right direction for the new covers.
We always aim to make things as straightforward as possible, so it’s great to know the quick turnaround and helpful response made a difference.
Thank you again for your kind feedback – it’s very much appreciated!
Kat Woods
Kat Woods, customer service department exceeded my expectations in responding my enquiry. While looking to buy a garden furniture set I had difficulties in finding the correct set on the Kettler website. She remained patient in answering my query and eventually emailed me a link to the website. She then followed up with an email explaining the colour choice. This helped me decide to buy, in addition she suggested I order after Easter weekend to avoid a very busy period.
I would happily recommend this company if all the support staff are as helpful as Kat Woods
25 March 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave such a wonderful review.
It’s fantastic to hear how helpful Kat was throughout your journey, especially when navigating the website and choosing the right set and colour. She takes real pride in supporting our customers, so I know she’ll be delighted to hear how much of a difference her patience and follow-up made to your decision.
I also love that she gave you a heads-up about ordering after the Easter rush – that’s exactly the kind of thoughtful, honest service we aim to provide.
Your recommendation means a great deal to us, and I’ll be sure to pass your kind words on to Kat and the wider team.
Fantastic customer service
Fantastic service from Donna in Kettler Customer Service. I enquired regarding a missing remote control for a Kalos patio heater bought from a local garden centre. Within a few days a replacement arrived (with a spare battery too!) and all working perfectly. Great customer service Thank you
25 March 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic review!
We’re delighted to hear about your experience with Donna – she’ll be really pleased to know her help made such a difference. It’s great that we were able to get a replacement remote out to you quickly (and with a spare battery ready to go!).
We really appreciate you taking the time to share your feedback, and we’re so glad everything is now working perfectly.
Unexpected Assistance
I received a proactive call from a super helpful Kettler Customer Service Agent Kat who was querying my order and she made a really helpful suggestion. I was so impressed by this attention to detail and thoughtful action. Thank you Kat.
24 March 2026
Unprompted review
Reply from Kettler GB
Thank you for your wonderful review!
We’re so pleased to hear about your positive experience with Kat. She’ll be delighted to know her proactive approach and attention to detail made such a difference to your order. It’s exactly the level of service we strive to provide.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass this on to Kat.
Really prompt and efficient customer…
Really prompt and efficient customer service.
24 March 2026
Unprompted review
Reply from Kettler GB
Thank you for your kind review!
We’re delighted to hear that you found our customer service prompt and efficient – that’s exactly what we aim for. It’s always great to receive such positive feedback.
Had an issue with a product and…
Had an issue with a product and delighted how this was addressed and rectified. Refreshing to speak to a human being who listened and sorted out the issue. Great products and a wonderful company to deal with.
18 March 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic review!
We’re really pleased to hear that your issue was resolved quickly and, more importantly, that you felt listened to throughout the process. Providing a personal and helpful service is something we truly value, so it’s great to know that came across in your experience.
Your kind words about our products and team mean a lot to us, and we’ll be sure to share your feedback with everyone involved.
A manufacturing fault became apparent…
A manufacturing fault became apparent on our Kettler garden chairs. Having spoken to the supplier, Hayes Garden Centre in Ambleside, we then contacted Kettler.
The gentleman to whom we spoke was an absolute delight to work with and he very quickly made all necessary arrangements for replacement of the faulty chairs.
20 March 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your kind review!
I’m really pleased to hear that the issue with your chairs was resolved quickly and that you had such a positive experience when contacting us. It’s great to know the team were able to support you efficiently and make the process as smooth as possible.
We truly appreciate you taking the time to share your feedback, and I’ll be sure to pass your comments on to the colleague involved, it will mean a lot.
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