Having applied for a free Kettler wood protection I hadn’t attached the proof of purchase correctly. Donna from customer services emailed me back by return to ask for it to be resent, which I did and... See more
Company replied
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Review summary
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Reviews shaping this summary
Outstanding customer service from Kettler. I accidentally broke a small outdoor glass table top. I emailed Kettler to see if I could replace it. They don’t usually sell replacement table tops but whe... See more
Company replied
Bought sofa set last year which I love - it looks fabulous in my garden and is super comfy. Sadly, just a few weeks ago, a mouse decided to nibble at the cushions overnight leaving holes in the fabric... See more
First off may I say that I was very impressed with the quality of my patio chairs, Forest Green Cloud. Very spacious and comfortable. They did unfortunately arrive with incorrect fittings . Altho... See more
Company replied
Company details
Written by the company
Specialists in excellent, quality garden furniture, home fitness equipment & table tennis tables.
Contact info
Moons Moat Road, B98 9HL, Redditch, United Kingdom
- 01527501901
- dean.n@kettler.co.uk
- www.kettler.co.uk
4.0
Great
725 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 1 week
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Great Service
Excellent after care service from Kettler - they couldn't have been quicker nor more helpful.
24 February 2026
Unprompted review
Reply from Kettler GB
Thank you for such a fantastic review.
We’re so pleased to hear you were happy with the aftercare service you received. Providing quick, helpful support is exactly what we strive for, so it’s wonderful to know we delivered on that for you.
Your feedback really does mean a lot to the whole team — thank you for taking the time to share it.
Excellent customer services
Ordered some wood stain product which unfortunately arrived slightly damaged with a small leak. Notified Kettler upon receipt, advising them that the product itself was still usable and a replacement wasn't necessary, a partial refund would have been entirely acceptable. Received a prompt response from Kettler customer services, apologising for any inconvenience and with the offer of a full refund. Excellent customer services.
25 February 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your thoughtful review.
We’re really sorry your wood stain arrived with a small leak — that’s never how we want our products to reach our customers. We truly appreciate you letting us know so promptly, and for being so understanding about the situation.
I’m pleased our Customer Services team were able to respond quickly and put things right for you. Offering a full refund was the least we could do, and it’s lovely to hear you felt well looked after.
Thank you again for your kind words — it genuinely means a lot to the team.
Extremely helpful customer services team
I have had cause to email Kettler a few times because I was ordering new cushions. I have found them to be extremely prompt and helpful. Today I had Mena helping me and she couldn’t have been more helpful, she suggested different options which was great!
I would definitely recommend Kettler.
25 February 2026
Unprompted review
Reply from Kettler GB
What a lovely review to read — thank you so much for taking the time to share your experience.
We’re delighted to hear that our Customer Services team have been prompt and helpful while you were ordering your new cushions. It’s especially great to see Mena recognised for her support — she’ll be thrilled to know her suggestions made a difference and helped you explore the best options as she has only recently joined the Kettler CS Team! .
Your recommendation genuinely means a lot to us. We hope you enjoy your new cushions and get plenty of comfort from them!
Lea answered the phone straight away
Lea answered the phone straight away. Explained what I was looking for and was amazing and so helpful. It was amazing to not speak to a Robot or listening to so many options when usually none are applicable. Well done to Kettler and Lea. Outstanding service and would highly recommend.
24 February 2026
Unprompted review
Reply from Kettler GB
What a brilliant review to receive – thank you so much for taking the time to share this.
I’m absolutely delighted to hear that Lea was able to help you straight away and provide the kind of clear, personal support we always aim for. We know how frustrating automated systems can be, so it’s lovely to hear that speaking to a real person who listened and understood made such a difference.
I’ll make sure your kind words are passed on to Lea – it will mean a great deal to her.
Thank you again for your recommendation and for choosing Kettler. We truly appreciate your support.
Had an issue with replacement foot caps…
Had an issue with replacement foot caps for my 70cm mesh table. The old ones had split and I could not get the new ones on. The advice from Kat in customer services was to put the caps in hot water to make them more pliable. I did this and they fitted on like a dream! Thank you Kat at Kettler 😊
23 February 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic review!
I’m really pleased Kat was able to help you get those replacement foot caps fitted without any further hassle. Sometimes it’s the simplest tips that make all the difference — and the hot water trick is a good one! 😊
It’s great to hear they went on “like a dream” in the end. I’ll make sure your kind words are passed on to Kat — feedback like this really means a lot to the team.
Thanks again for choosing Kettler, and enjoy your 70cm mesh table!
Fast action from Kat
Had a problem with some covers and I have to say the issue was dealt with speedily and professionally by Kat. Thank you for resolving so promptly Kat. You were a ⭐
20 February 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic 5-star review ⭐
We’re delighted to hear that Kat was able to resolve the issue with your covers quickly and professionally. We’ll be sure to pass on your lovely feedback — she’ll be over the moon to know her support made such a positive difference.
Thank you again for taking the time to share your experience. It really does mean a lot to the whole team.
1st-class service
1st-class service. 1st-class delivery. 1st-class products. All from a 1st-class company. Working with Kettler was first-class and a refreshing experience; many companies today don't provide that level of service.
19 February 2026
Unprompted review
Reply from Kettler GB
Thank you so much for such an incredible review ⭐
We’re absolutely delighted to hear that you found the service, delivery and products to be first-class — that’s exactly the standard we aim to deliver every time. It’s especially rewarding to know that working with Kettler felt like a refreshing experience, as we know how much great service matters.
Your feedback genuinely means a lot to the whole team, and we truly appreciate you taking the time to share it.
I made an enquiry about an out of stock…
I made an enquiry about an out of stock item, Kat Woods was very on the ball and as soon as it came in she was quick to organise the delivery.
9 February 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear that Kat was able to assist you so promptly. She takes great pride in staying on top of enquiries and making sure customers are kept informed, so it’s lovely to know her efforts made a difference.
We truly appreciate you taking the time to share your experience, and we hope you enjoy your item once it arrives!
Great Customer Service!
Contacted Kettler, as a footstool cushion was showing as out of stock.
Kat responded very quickly and even took time to source a cushion in the colour that I wanted.
Payment made very efficiently over the phone also with Kat.
In my opinion she went above and beyond the Customer Service contact you usually receive, and was a refreshing change!
Kettler are always high quality products, and very impressed with the overall service.
12 February 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review.
We’re absolutely delighted to hear about your experience with Kat – I’ll be sure to share your feedback with her directly. She genuinely cares about finding the right solution for our customers, so it’s fantastic to hear that her efforts to source the cushion in your preferred colour made such a difference.
It’s also great to know that the ordering process was smooth and efficient, and that the service felt like a refreshing change – that’s exactly what we aim for.
Thank you as well for your kind comments about the quality of our products. We truly appreciate you taking the time to share your experience and your continued support of Kettler.
I have to say I have been a fan of this…
I have to say I have been a fan of this firms products for a while now, but I have recently had lots of help and assistance from Holly with an existing product and repairs pieces and covers.
Thanks Kettler for going above and Beyond
12 February 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your kind words and continued support – it really does mean a lot to us.
We’re delighted to hear that you’ve been a fan of our products for some time, and even more pleased that we were able to support you with parts and covers for your existing set. I’ll make sure your feedback is shared with the team.
Thank you again for taking the time to leave a review and for recognising the effort the team puts in to go above and beyond. We truly appreciate it.
Kettler Cora dining set
I purchased a Cora dining set online. After 7 months I noticed the finish was flaking off and the table was twisting. I contacted Kettler and asked how to treat the table and chairs and they advised me that no products were needed, but the table top has twisted and will send a replacement. So far I have had 3 replacement table tops and 4 replacement chairs! The new table top which is 6 months old is falling apart, I have contacted Kettler and now they are saying I have to treat my table and chairs every six months, which is completely different to what I had previously been advised. I’m my experience Kettler are selling poor quality products at premium prices. I would advise against purchasing from Kettler.
30 January 2026
Unprompted review
Reply from Kettler GB
Thank you for taking the time to leave your review. I’m genuinely sorry to read about your experience and the frustration this has clearly caused you.
All of our outdoor wooden furniture, including the Cora range, is supplied with clear care and maintenance guidance. As with any outdoor wooden product, ongoing maintenance is essential due to constant exposure to the elements. Without appropriate care, natural weathering can occur, including movement, warping and changes to the surface finish.
We do offer a dedicated range of care and treatment products that are specifically designed to protect and prolong the life of our wooden furniture, and these are recommended as part of regular upkeep. Where these products are not used, deterioration over time is unfortunately unavoidable and not indicative of poor-quality materials, but rather the natural behaviour of wood outdoors.
I am sorry if there was any confusion previously regarding care advice provided, and I appreciate how conflicting information would be disappointing. Our intention is always to support customers in getting the best possible lifespan from their furniture.
If you would like us to review your case again or discuss suitable care options moving forward, we would encourage you to contact our Customer Services team directly, who will be happy to assist.
Thank you again for your feedback.
Excellent Customer Service…
I've been dealing with Holly Kirton at Kettler as I have realised a few of my patio furniture cushion covers appear to have been nibbled by some creature or other. Holly has been very prompt, efficient and pleasant in arranging replacements which are now on order (a couple on back order) and so I can relax. My set is less than 12 months old and it's only been sat on a couple of times so I was totally gutted to find the damage but Holly's speedy response has put my mind at rest. Looking forward to receiving replacement within a week. Thank you Holly, it's been a pleasure dealing with you.
28 January 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear that Holly was able to support you so promptly and efficiently, especially when discovering damage like that can be so disappointing. It’s great to know her reassurance and clear communication helped put your mind at ease, and I’ll be sure to pass your kind feedback on to her.
We hope the replacement cushion covers arrive with you shortly and that you can continue to enjoy your furniture for many seasons to come. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Thank you again for choosing Kettler and for your kind words.
Most efficient and helpful
We purchased garden furniture six years ago from Kettler and despite it living outside throughout the year it still looks brand new so we didn't hesitate to look to Kettler again for a replacement parasol (which we didn't buy from them, but which is really showing it's age) I emailed the company on sunday evening to enquire about the dimensions and received a full spares list (very reassuring) with measurements and diagrams. One of the most efficient and reliable companies we have dealt with and wouldn't hesitate to recommend them
28 January 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave such a positive review.
We’re delighted to hear that your garden furniture has stood the test of time over the past six years, and it’s great to know that this gave you the confidence to return to Kettler when looking for a replacement parasol. Providing clear information, diagrams and reassurance around spares is something we really pride ourselves on, so it’s wonderful to see that this made a difference for you.
Your kind comments about our efficiency and reliability mean a great deal to the team, and we truly appreciate your recommendation. If we can help with anything in the future, please don’t hesitate to get in touch.
Many thanks again for your support.
I contacted Kettler regarding a very minor issue
I contacted Kettler regarding a very minor issue with the rubber suckers on a coffee table I purchased from John Lewis and the speed and manner in which they resolved it was exemplary.
19 January 2026
Unprompted review
Reply from Kettler GB
Thank you very much for taking the time to leave such a kind review. We’re really pleased to hear that our team was able to resolve the issue quickly and smoothly for you. Even small issues matter to us, so it’s great to know this came across in your experience.
Thanks again for choosing Kettler — we hope you continue to enjoy your coffee table.
Very good quality furniture, great service
Very good quality furniture, good value. One small problem with a defective bolt but their customer service folk were very responsive and replaced it quickly and efficiently without difficulty. Great service, thank you.
23 December 2025
Unprompted review
Reply from Kettler GB
We’re delighted to hear that you’re pleased with the quality and value of your furniture, and we really appreciate your understanding regarding the defective bolt. It’s great to know our customer service team was able to resolve this quickly and efficiently for you.
Your feedback means a lot to us — thank you for taking the time to share your experience, and we hope you enjoy your furniture for many years to come.
Excellent help and service from Kat
Excellent help and service from Kat, replaced the covers on my garden furniture with no problems at all. Thank you very much.
2 December 2025
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave this wonderful 5-star review. We’re delighted to hear that Kat was able to assist you and get your garden furniture covers replaced smoothly.
Your feedback means a lot to us, and we’re glad you had such a positive experience.
Thank you again for choosing Kettler.
Great Service
We had a slight issue with missing hardware for our Kettler Alba sunbed, so I contacted Customer Service for help. I was so impressed with the support from Kath Woods who arranged for two separate shipments to be sent out quickly with accurate delivery forecasts. Cath’s assistance was excellent, timely and courteous, some might consider a rarely in this day and age. Great customer facing service, now we just need the Sun.
1 December 2025
Unprompted review
Reply from Kettler GB
Hi there,
Thank you so much for taking the time to leave such a wonderful five-star review! I’m delighted to hear that Kath was able to support you so efficiently and get everything sorted with your Elba sunbed hardware.
Kath prides herself on providing friendly, timely and accurate assistance, so it’s fantastic to see her efforts recognised. I’ll be sure to pass on your kind words — they’ll mean a lot to her.
We really appreciate your feedback and are glad you’re all set up… now let’s hope the sunshine makes an appearance soon!
Really helpful and responsive service…
Really helpful and responsive service from Kat in Customer Services when I need to return some goods. Made life so easy - so refreshing! Thank you Kat!
28 November 2025
Unprompted review
Reply from Kettler GB
Hi there,
Thank you for your lovely review! I’m really pleased to hear that Kat was able to make your return process so easy and straightforward. She always aims to provide clear, responsive support, and it’s great to see that reflected in your experience.
I’ll make sure your thanks are passed on — she’ll be delighted.
We love our Kettler furniture
We love our Kettler furniture, however I now need some replacement cushion covers. The customer service department have been so responsive to my messages and replacements ordered without any issues. Very impressed.
17 November 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your lovely review! We’re delighted to hear how much you love your Kettler furniture, and it’s great to know our Customer Service team were able to help you quickly with your replacement cushion covers.
If you need anything else at all, we’re always here to help.
Great customer service…
I bought a bistro set and chairs for my patio area outdoors, very pleased with quality and durability. Then I noticed some plastic covers for hex nuts had fallen off whilst I was moving the chairs around. I couldn't find them and contacted the company - replacements free of charge in the post first class! What other company would do that? Very pleased.
17 November 2025
Unprompted review
Reply from Kettler GB
Thank you for your wonderful feedback! We’re so pleased to hear you’re happy with the quality and durability of your bistro set. I’m glad our team were able to get those replacement caps sent out quickly and free of charge — it’s important to us that you can enjoy your furniture without any hassle.
If there’s ever anything else you need, we’re always happy to help.
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