keycheck.com Reviews 2,248

Yarith, the support person, was quick and efficient. Got me the answers I needed and gave me clear instructions on how to address the issue. I had another question the next day, got Yarith again, a... See more

Vanessa Guerrero helped my client out with clear and direct instructions. She repeated herself when there was confusion, and she even sent a step-by-step guide to give additional support! Thanks so mu... See more

The service provided by Carmen M. was exceptional. Carmen M. was a great help with lease documents. The explanations were easy to understand, and helpful screenshots were provided, which made the pr... See more

This is the first time using this service and while I'm still learning, so far the best thing has been their online support. I really appreciate Andrea Villarraga being patient with me and answering... See more

I am so thankful for this chat feature and the consistent quality support with KeyCheck. Johanna, today, was clear and concise with answering my questions. Signing into the chat is also quick and simp... See more

Vanessa Guerrero was extremely helpful in solving my issues today. She was very professional, had immediate troubleshooting suggestions, and was able to quickly mend things behind the scene to get my... See more

Great experiences with customer care. I've reached out twice over the past weeks and been fortunate enough to work with Yarith De Leon on both occasions. Issues have been resolved quickly.

Carmen was prompt in answering my questions. Polite and efficient. Great experience. And, I appreciate that she is a real human not AI. Give her a raise. I am not her mother and she is not sendin... See more

I just completed my first tenant screening and created a lease using one of the handy templates. I wanted to make some changes to the text of the template, and using the handy chat feature, Sara walke... See more

Valentina not only answered my questions she checked in to see if I was doing okay. I appreciate the 'real person' interaction. I learned something new about KeyCheck through step by step guidance. Ve... See more

Vanessa Guerrero on the customer service chat was quick to respond and was able to give me the link I needed to find out what I needed to know. I don't love that it takes so many days (3-10 days) to... See more

Valentina was very prompt in responding to my chat request. She gave me a clear and concise answer to my question (which directed me to my Stripe account) and stayed online until I was sure that the... See more

Would like to see a video tutorial on a step-by-step process on a initial setup and guidelines. Also, need to add Condo on the drop-down selection when you add a property. VALENTINA was great on hel... See more

Johanna was so helpful, so quick, and resolved my issue without delay. I’ve spoken with Johanna before but this is the first time leaving a review. I truly appreciate her customer service along with h... See more

The response time was quick. My questions were answered clearly and politely (I know some of the questions I had were probably a bit basic). Each time I have interacted with GREICY, it has been posi... See more

There is a learning curve with KeyCheck and Furnished Finder platform, and the experience varies from website to app, so I find it’s best to stick to their business hours when signing. What makes my... See more

Greicy is a competent employee who is patient. She was able to undo the incorrect information and allow me to follow the correct steps. She stayed with me throughout the process. Thank you.

Valentina Camacho really understood what I was asking. She even provided images, graphs with pointers to where to click which made it easier to understand.

Johanna assisted me with locating a simple lease agreement. She was very professional and friendly. She answered my questions quickly and directed me exactly where to go.

My tenant was having problems logging in to their account. I spoke with Paola via text message. They were very informative on letting me know the steps my tenant have to take. Thank you Paola for your... See more

I had such a great experience with Representative Greicy Gutierrez! She answered all my questions quickly and made everything feel pleasant and easy. Thank you, Greicy!

Vanessa Guerrero was amazing! I was having difficulty changing my password and she figured out the problem getting me into the system and I was able to complete my lease as a result. Awesome customer... See more

Absolutely the Worst Company I've Ever Dealt With! If I could give them a -10, I would. I canceled the service over the phone last year and even received an email my $ was refunded in 2024.... See more

Vanessa Guerrero was amazing! I was having a hard time calculating rent for a unique situation and she answered it clearly and solved the issue I was experiencing. Highly recommend.

Valentina has been invaluable. As we were new to renting, we felt anxious about the process. Valentina was patient and answered all our questions with great attention to detail.

JOHANNA was very professional, helpful and very kind during my interaction with her. She helped me greatly. I am very happy that you have JOHANNA on your team.

Valentina was great, they have helped me no less than 3 times in the past 3 days to navigate through a new process and was extremely patient and helpful.

Vanessa Guerrero was/ is amazing, helpful, patient and understanding. Please give Vanessa a raise and a bonus, they have been earned and well-deserved

Im a new Keycheck User as it was recommended by Furnished Finder. This platform is very antiquated and charges exorbitant fees. As a landlord i have to wait up to 7 days to receive my payout? This is... See more

I was able to just chat with IT and get my situation resolved. YARITH was very helpful, answered all my questions, and put in a request to help my computer blockage issue.

I had a great experience with Valentina in the chat. She was incredibly helpful, professional, and efficient. She resolved my issue quickly. It was one of the best customer support experiences I’ve ha... See more

Greicy was incredibly helpful. The chat feature has the fastest response and reply time I have ever used. The problem I was having was solved within a few minutes.

Easy to use convenient platform with good customer service. I needed a password reset and Carmen got me taken care of within 2 minutes.

Keycheck has made a big difference. The background / credit check and leases have made transitioning to corporate housing business much easier for me.

Greicy was very helpful and quick to respond. She was able to answer questions and update and fix some incorrect information I had put in.

Yaritza was very helpful. I’m still in the beginning process of checking around to see how I want to handle my room for rent. I appreciate his help.

Vanessa Guerrero was very helpful on the chat to get me all set up and logged in for my very first renter....Answered all my questions and in a timely manner. Very knowledgeable and professional

Request for Refund – Misleading Service and Unusable Lease Agreement I signed up for a membership on your platform based on the advertised promise of access to short- and mid-term lease agree... See more

Valentina quickly addressed my questions and helped me resolve the issue I was having. I was hesitant but she was very patient and helpful.

Vanessa Guerrero was a great help and offered good information. She made sure I understood everything and responded in good time.

Rent takes way too long to process. Keycheck holds the check for up to a week, which is ridiculous. I chatted with them online or with AI, couldn't tell and they couldn't expedite the payment that t... See more

key check is set up to give VIEW ONLY access to one person. after that you have to download the reports and send them via email or attach them in the email which gives people permanent access to your... See more

Paola ensures customer satisfaction. Friendly, fast, and efficient. Thank you for your help in resolving my problem. 5 Stars!

Liza not only congratulated me on finding a tenant, she answered my question in a clear and concise manner. She is the best!

Griecy took action when I couldn't update a tenant email address, instead of telling me what to do, he did it for me. I had struggled with it before he stepped in. Thanks!

This company (Keycheck) is owned by furnished finder Unfortunately no option for zero stars, SCAM ALERT!!! I didn't agree to terms and conditions. They charged my card, I asked for a refund as I never... See more

Fast response and helpful all the time. Keycheck customer service always help me with whatever question I have I do appreciate it

Valentina was quick to respond and helpful with my questions as a newbie to Keycheck. I appreciated her not making me feel dumb! Ha!

JOHANNA Was extremely helpful in answering and resolving my question. She quickly sent over the requested material. I am very please with her efficiency!.

They gave me a list view of how to solve my problem. It was so easy and resolved it immediately. Short wait time and great customer service!

Great response time and answers to my questions from Vanessa Guerrero. She was very helpful and patient with my questions.

The representative that helped me - Valentina Camacho - was so great and knew exactly what I needed and how to help!

I had a terrible time with key check. I canceled furnished Finder, which is how I got hooked up to key check. I think it’s like the automatic or something, but I have attempted multiple times to can... See more

I am new to providing online lease and payment options to tenants and I am cautious. The online help and the telephone help were graciously accomodating to my naivety.

The technical person was very patient, polite, informative, and walked me through each step. Great tech service support!!

Andrea Villarrage was by far the most immediately helpful person I have worked with on the chat help option. This service is seamless and so valuable, especially when individuals like Andrea are so pr... See more

The website is convoluted and the customer service is non existent. They will keep auto renewing your account and charging you and there is no way to see your credit card information on you profile... See more

Yarith was helpful and fast with answers. They helped me problem solve for my specific situation.