I was trying to book the last minute train ticket, which i could not complete by myself probably due to the payment revision process? However with the help Pharaoh, all things went super smoothly! Tha... See more
Company replied
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Review summary
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Diana. She kept on going on a pretty tough problem caused by United canceling a flight due to a general strike in Portugal. The strike was known about 7 days earlier but United only canceled very sh... See more
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Mercy Coleman gave first class customer service when we were struggling to get a colleague home from China at short notice. She was so professional and swiftly provided options and resolved the travel... See more
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The company got back to me in very short time immediately after my travel request was approved which to me demonstrated commitment to support. Upon sharing my travel details, the team was able to s... See more
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Company details
- #164 of 206 best companies in Travel agent
Written by the company
For those who undertake Academic travel, Humanitarian travel or Faith-based travel, we want their focus to be on delivering their mission rather than managing logistics. The problem is that badly managed travel is costly, complex, light on duty of care and environmentally damaging. Our mission is to provide safe and sustainable travel, whilst reducing cost and complexity for those who travel to do good. Founded in 1980, Key Travel is the world’s largest travel management company (TMC) exclusively dedicated to academic, humanitarian and faith-based travel. We’re based in the UK, US, Canada, France, The Netherlands, Belgium, Italy, Switzerland and Africa and serve 5000+ customers. We take away the headache of travel management, so that our customers can dedicate more of their resources to making a difference and we deliver this better than any other TMC by providing: - Over 40yrs of expertise in reducing the cost, complexity, risk and carbon impact of not-for-profit travel - Sector-specific proprietary and award-winning technology - The largest portfolio of specialist not-for-profit fares (not publicly available). - The most advanced risk management and travel de-carbonization tools available globally - A culture of compassion and service with a committed worldwide team with an average tenure of 8yrs
Contact info
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, United Kingdom
- hello@keytravel.com
- www.keytravel.com
4.6
Excellent
811 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast, personal, attentive to detail and courteous.
25 July 2025
Reply from Key Travel
What lovely descriptive words to read! We're pleased to hear about your experience and look forward to supporting you again. Thank you.
Very patient staff member dealing with…
Very patient staff member dealing with a complicated booking.
24 July 2025
Reply from Key Travel
Thank you for sharing this feedback on your recent experience. Our agents are great at supporting complex travel and we're pleased to hear we got everything sorted for you.
Good experience
The service was very efficient both in terms of easy access to the booking procedures and communication with the agency.
25 July 2025
Reply from Key Travel
Thank you Debora for letting us know you found the booking process simple. We aim to ensure everything is as easy and smooth as possible, as booking travel can be stressful enough!
The support provided was efficient and…
The support provided was efficient and timely. Thank you
25 July 2025
Reply from Key Travel
Exactly what we like to hear Mandy! So pleased to hear this was your experience. Thank you for sharing this.
I have been given 4 proposals of…
I have been given 4 proposals of flight. Then, I indicated the flight which was the best for me. The anwer was speedly given to me. i was satisfied for my request.
15 July 2025
Reply from Key Travel
Thank you for your review Andre! We are really pleased to hear that you received a good range of flight options and that the team was able to respond quickly to your preferred choice. It is great to know you were satisfied with the service. We appreciate you taking the time to share your experience.
very quick response
22 July 2025
Reply from Key Travel
Thank you Julie for your review. We are glad you experienced a quick service. We appreciate you taking the time to share your experience.
Online booking is fairly…
Online booking is fairly straightforward and customer service good
16 July 2025
Reply from Key Travel
Thank you for your feedback Emma! We are pleased to hear that you found our online booking process easy to use and that our customer service team made a positive impression.
Reply from Key Travel
Thank you for your review. We are glad you experienced a quick and professional service. That is exactly what we aim for. We appreciate you taking the time to share your experience.
Very responsive
18 July 2025
Reply from Key Travel
Great to hear - thank you for leaving us this feedback!
Reply from Key Travel
We appreciate your review Santiago and are happy to hear the process is speedy! Thank you.
It's easy to search
It's easy to search, hold, and quote for works so I can seek approval based on the options available.
9 July 2025
Reply from Key Travel
We appreciate your feedback Antoinette and are pleased to hear how easy you found our booking tool to use. Thank you.
Reply from Key Travel
What more do we need to hear! Thank you for this lovely feedback Shirley Anne!
I was trying to book the last minute…
I was trying to book the last minute train ticket, which i could not complete by myself probably due to the payment revision process? However with the help Pharaoh, all things went super smoothly! Thank you soooo much for his assistance!
4 July 2025
Reply from Key Travel
Thank you for your kind feedback! We are so pleased to hear that Pharaoh was able to support you and make the process smooth, especially when time was tight. We will be sure to pass on your thanks. If you ever need assistance again, we are always here to help. Safe travels!
Great to work with Key Travel
It is always good to work with Key Travel, they always deliver.
4 July 2025
Reply from Key Travel
Thanks for sharing your feedback Carol. We look forward to delivering your next booking!
The kind and helpful advice…
The kind and helpful advice and guidance that I received from Dominic
1 July 2025
Reply from Key Travel
Thank you for sharing this Eyob. We're pleased Dominic was able to support you and we'll be sure to share this feedback.
Reply from Key Travel
What great descriptive words to hear about your experience. Thank you Ayoub!
Reply from Key Travel
We're pleased to hear you found our service responsive and helpful Ahmed. Thank you for sharing this.
Reply from Key Travel
That's just what we like to hear, thanks for taking time to provide the feedback.
Reply from Key Travel
This feedback is much appreciated Bal - thank you for sharing and we look forward to assisting you with your next trip.
other options would have been preferred re return
easy to make booking, but would have preferred options to make it a return trip, rather than 2 singles.
20 June 2025
Reply from Key Travel
Hello, we appreciate you sharing this feedback with us. There are options to allow for return tickets, however there may have been restrictions in place preventing this. If you would like us to look into this further for you, to identify why a return was not possible, we are happy to do so, please email us at hello@keytravel.com.
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