The property manager Jess is always very helpful. I sent her an email regarding a concern I had in the flat, and she was straight onto the issue, and communicated back very quickly. The service is exceptional.

KFH has been providing the property management to us for more than 10 years, the service is always great.

Since Lily Porter began managing our rental property, the difference has been noticeable straight away. Our emails are answered quickly and clearly, which makes everything much easier as a tenant.

Any maintenance issues or jobs we’ve reported have been dealt with promptly, and it’s reassuring to know things are actually followed up and completed. Lily has been very helpful, professional, and proactive throughout.

It’s made a real improvement to our experience renting the property. Thank you, Lily!

Great sales team at the beginning. They'll let your property quickly (for a hefty fee). After that, it's a nightmare. Weeks to answer emails, months to reference and provide agreements for a change of sharer (and it will cost you £450!). Whose tenants give the name of a new flatmate two months in advance?! Pick up the phone and call? Ha. Try it now -- try calling someone who handles agreements rather than sales.

Lily is responsive and clear in her communication when it comes to navigating any repairs or questions we might have had since moving into this rental property. She's knowledgeable and reassuring, always professional when liaising between ourselves and the home owner, seeing each request through thoroughly.

KFH have been our managing agent for many years now and I have always found the support to be professional, timely and very helpful. Shikha was a brilliant managing agent for some time and has handed the baton onto Lauren who is doing a wonderful job in supporting me as a landlord.

I had the absolute incredible professional and proactive agent namely Emirson Hajrizaj who was an absolute trooper who took me through the entire process of buying my first property and all the good poket areas within South East London. I was extremely impressed with his dedication and attitude towards finding a property that was not only suitable but also ideal for my business. I would highly recommend that these guys represent an example of ideal agents and they really care for your future and well being. Thanks Emirson, I will definitely hit you up for my next buy. Thanks again for being so patient and understanding through the entire process. I wish you guys well and hope to see you soon for my next property.

Mohamed and his team (Alisdair and Chris) have been amazing. I have two properties rented out by them. They have gone out of their way to deal with any issues I’ve had and dealt with it courteously and promptly. With regards to getting tenants, they listen to your remit, and have been proactive in getting appropriate tenants which I have had difficulties with past letting agents. Whenever I call Mohammed, he gives me excellent and honest advice, and always goes above and beyond what is required of him. I am really pleased with the service KFH lettings team has given me over the years and would definitely recommend them to others.

I’ve worked with KFH Southfields Sales on more than one occasion, and what stands out to me is that they are not just sales agents — they are true partners throughout the process.

Connor, Laura and the wider team consistently demonstrate integrity, follow-through, and clear communication. In an industry where things can sometimes feel purely transactional, KFH Southfields operate with professionalism and accountability.
They say what they will do — and they do it.

Having navigated more than one complex process with them, I have always felt supported and well informed. That consistency builds real trust.

I would confidently recommend Connor, Laura, and everyone at KFH Southfields to anyone looking for an agent who values relationships, not just individual deals.

Forever grateful!

Jess and Naomi are great to work with - highly recommend.

At the Earlsfield branch, Jess and Naomi have been brilliant to work with - always going the extra mile to make renting out a flat as straight forward as possible. They are very much appreciated.

The team at KFH Kennington were extremely helpful. Specifically Ella, whom supported me throughout the entire process.
From start to finish, Ella was extremely professional and friendly. Her expertise and dedication made what could have been a stressful experience feel smooth and manageable.

I have been satisfied with the service provided in managing my rented property by Andree Wood. Communication has been clear, and any maintenance matters have been handled in a timely and practical way.

Overall, the management has been reliable, and I appreciate the consistent approach taken.

We recently moved out of a property rented through Kinleigh Folkard & Hayward (KFH) after over three years as responsible tenants.

The check-out process with the Battersea branch was, without exaggeration, the most aggressive and money-driven experience we have ever had with a letting agent. Despite taking genuine care of the property and maintaining it to a high standard throughout our tenancy, KFH attempted to charge us for virtually everything they possibly could.

It felt less like a fair assessment and more like a deliberate attempt to maximise deductions. There was no sense of balance, no reasonable discussion — just an overwhelming focus on extracting money.

In particular, our dealings with the branch manager, Tatiana, were extremely disappointing. We did not feel listened to or treated with any goodwill as long-term tenants.

Based on our experience, we would strongly caution anyone considering renting through this branch. Make sure your inventory is watertight, document everything, and be prepared for a fight at the end of your tenancy.

KFH promised much and some of the staff were engaging and possessed good communication skills which suggested that they would do what they stated. Sadly, they did not do this and put forward an inappropriate 'tenant' that did not truly exist. It was a rapid tenant proposal, indicating limited investigation or validation. There was poor financial evidence. Much of this process seems to have been done by other companies and there was no consistent KFH governance/ oversight. Once in the house it was used by multiple people against the direct instruction for a family tenant. The property suffered much damage, memories of a house and home were ruined and finally the 'tenant' was evicted.
Despite all of this KFH state that they did a good job, charged their commission despite not fulfilling what was instructed. It seems there is limited reflection within the company as to how they could have done this better and seem to accept that a house may be 'trashed' and KFH have no accountability.

I have recently exchanged on my property sale after a traumatic year culminating in my previous purchaser dropping out on the day of exchange.
The sellers of my proposed property purchase gave me a weeks grace before listing the property.
The West Wickham team, especially Harry worked tirelessly to find a buyer in that time. Fortunately for me they did and I cannot thank them enough for their excellent service.

We’ve had a great experience with our new property manager, Vyara Panayotova. She has been very supportive, responsive, and always checks to make sure everything is okay with us. It’s reassuring to have someone so helpful and attentive managing the property. Really appreciate her professionalism and care. Highly recommended!

Like every landlord , my relationship with my Managing agent is “well, when I don’t hear much from them and don’t have to fight about wrong charges/ expensive maintenance/ long gaps, then they are doing their job”.
For once, I am leaving a 5-star review because someone has been going well over the call of duty to help me out of a mess I have put myself into - Ashling Arfaoui at their Clerkenwell Lettings management. In 20 years of buy to let it is the first time I feel I need to really acknowledge someone so here it is. My only fear is that they transfer me away from her 🫣😂. So, thanks Ashling !

Antonino was very helpful during our check out process and ensured our deposit was refunded back same day. Very good service!

I have dealt with many estate agents over the years, and KFH stood out. From start to finish, the team were professional, efficient and incredibly friendly. They kept me well informed throughout and I wouldn’t hesitate to recommend them.

KFH made the a very long and forecourt process of buying and selling easier. I felt like I had the right partners working for me.