Khanum's Reviews 

418
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful, unique designs of the products, often noting the luxurious fabrics and perfect fit. Many highlight the staff's helpfulness and responsiveness, describing the customer service as outstanding, personalized, and going above and beyond expectations. However, some customers also noted issues with inaccurate sizing, finding products did not fit as expected or match advertised descriptions, leading to disappointment. A few other people also felt that customer service was slow or unresponsive when trying to resolve order problems or secure refunds, causing frustration.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the stunning designs, high quality,... See more

Quality

Customers had positive experiences with quality, with many reviewers describing dresses as stunning,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's helpfulness,... See more

Order

Consumers find order experiences to be ambiguous, with many praising the speed and efficiency of order... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the team's helpfulness, kindness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My best friend and I really enjoyed our consultation with Khanum’s. Katherine was very helpful and kind. We arrived a bit late and were worried that it’ll be a problem but it wasn’t. She allowed us tr... See more

Rated 5 out of 5 stars

I placed my order and received my dress in just 3 days, such fast shipping! The dress is absolutely beautiful in person and the quality is amazing. I reached out to let them know when I needed it by,... See more

Rated 5 out of 5 stars

I needed a dress for my Nikkah and instantly fell in love with one of their designs. Since I was on a tight timeline, I let them know and to my surprise, the dress arrived just a few days later! I was... See more

Rated 5 out of 5 stars

From the very beginning, I sent an email inquiring about sizing and had no idea what to expect. What I got was above and beyond customer service quality! Emer was a delight to talk to and so helpful.... See more


Company details

  1. Ladies' clothes shop

Written by the company

Khanum’s is a proud British Bangladeshi brand, founded with the purpose of creating timeless, investment pieces while challenging the culture of throwaway fashion. We design beautifully constructed garments to be worn for a lifetime - favouring classic tailoring and considered details over trend-driven design. With every collection, we continue to improve our sourcing and supply chain practices, ensuring our pieces are made in the best possible working conditions with materials that have a lower impact on the environment. Our vision is for every Khanum’s piece to be cherished today and passed down to future generations.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

418 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(418)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience and the staff was…

Amazing experience and the staff was lovely to deal with! Emer the girl that looked after us, was very helpful and had such a beautiful personality, made everyone feel welcome and comfortable! The dresses were absolutely stunning and great material and quality! Highly recommend, you will not be disappointed!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience from start to finish…

Amazing experience from start to finish big thanks to Emer who was so helpful from start to finish from emailing me before our appointment to checking in with me afterwards! And of course got us sorted out with the most amazing dresses ♥️ thank you!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Above and Beyond Doesn’t Even Cover It When It Comes To Khanum’s!

I cannot say enough good things about my experience with Khanum’s. After my original birthday dress from another brand was delayed in transit, I left a comment asking if there was any chance my Khanun’s order could be expedited. I wasn’t expecting much beyond a kind reply — but instead, they jumped into action immediately.

Their team went above and beyond to get my dress shipped out as quickly as possible, with genuine care and urgency. The communication was thoughtful, the response time was impressive, and the level of customer service felt truly personal.

In a world where great service is increasingly rare, Khanum's set the bar. Not only is the product beautiful, but the people behind the brand clearly care about their customers and their moments. I’m incredibly grateful and will absolutely be a repeat customer!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Impeccable Service

I’ve never been compelled to write a review before, but I just felt I had to write this one.

I ordered my dress during the black friday rush period, which I’m sure is already a high volume time for every business. When the package arrived, I was blown away at the quality of the dress and the packaging and the experience of it all.
Even then, when I received it and found it to be a little tight for my comfort (entirely my bad), the team was prompt and understanding in their responses. Kayla never left me wondering about the status of my exchange, and responded to my emails right away no matter the time of day. They reserved the dress in the color and size I wanted to exchange for immediately. When my package finally made it overseas back to them and they inspected it and sent back a bigger size, Emer kept me informed at every step of the process. I had never experienced more comfort and peace of mind while sending a package back, overseas at that.
The red krace dress is gorgeous and the new size fits me like a glove. I am so happy with the whole experience.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

I love the dress!!!!

I love the dress. I love the quality of it. It made my body look so lovely it was just the best quality especially for my graduation day. I received lots of compliments. I love how elegant it looks. It’s honestly a staple in my wardrobe now.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing🤩

I can’t put into words how kind, caring and lovely this company is. I placed my order on Friday due to an emergency and wasn’t sure if it would even arrive for my event on time but all the staff kept me reassured on emails and on instagram replying to my (incessant) messages and ensuring they would do what’s possible to get my dress to me. I was so so grateful and still can’t believe they got it to me within 4 days! Such a wonderful experience and such a lovely company and business. Couldn’t recommend them enough!!!

30 December 2025
Unprompted review
Rated 5 out of 5 stars

I just love love this brand

I just love love this brand, they were absolutely incredible with me since i couldn’t try the dress before buying it they were very helpful they took my measurements and they found me the perfect size. It was for my civil wedding and the dress was incredible the fit, the quality and the fabric everything was PERFECT ! Thank you so much for your work keep it up 👍🏽

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing amazing, amazing, amazing!!

Amazing customer service (Have to mention Kayla - soooo helpful, answering emails by 4am GMT and she made sure my order was shipped same day for my event)
Amazing quality (I was sceptical because it is polyester, but I'm glad I bought it. It's super thick it feels amazing and the beads do not come out) for the design and the craftsmanship I will say the price is worth it.

Fast delivery.

I got the Green Krace dress in Large, (my waist is 29 inches, my bust is 38 and my hips are 46) and the amount of compliments I got!! People thought it was tailored. Perfection.

This is my new favorite brand!

6 December 2025
Unprompted review
Rated 5 out of 5 stars

The outfits were so amazing

The outfits were so amazing, so beautiful. It fit me like a glove. I looked so stunning in them and got compliments from everyone that saw me literally. Everyone kept asking where I got my outfits from. I will definitely be shopping on here again. Best choice I made.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing quality, absolutely pristine and the customer service was excellent! I’m beyond satisfied!

18 November 2025
Unprompted review
Rated 2 out of 5 stars

I ordered this dress a month ago and i…

I ordered this dress a month ago and i still did
I ordered this dress a month ago and i still did not receive it, and not getting any updates on the shipment. I did a preorder which normally takes longer, but it’s not making any progress until now, after one month. I ordered it for an event that i’m having in a couple days and it’s frustrating at this point because i’m not getting any info about the expected time of delivery and i’m counting on it 100%. PS: order didn’t ship yet! I tried to reach them by sending an email but still didn’t get a reply yet which is more frustrating for me. I hope it arrives on time.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Best retail experience ever!

I had the best experience in October going in for a consultation with Emer. Her communication has been exceptional from start to finish. Next level professionalism! She was super kind and wholesome and just made me more excited for the purpose of purchasing my dress. The fitting was perfect, I couldn't believe how perfect! I am 5ft2 and weigh 45kg so I really struggle to find maxi dresses that fit so well, usually requires tailoring but I didn't have to for this one. The design, the material is just perfect, not see through at all and perfect for autumn/winter wear! Highly recommend everything about Khanum, especially recommend Emer. She's what brought this experience to life in the best way. Delivery was also swift and packaging is really good. Emer followed up to see if everything arrived well and if I need anything else, which is just above and beyond, so thank you Emer!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

I’d been looking for high-quality…

I’d been looking for high-quality modest wear for a long time. I ordered a dress from this company, and now I know exactly where to shop for elegant, well-made pieces! I absolutely loved the dress!

1 November 2025
Unprompted review

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