Khanum's Reviews 

Worst Brand Experience Ever

After paying for two dresses, receiving three (including one I had cancelled), trying two different sizes neither of which fit despite being my usual size and nearly a month of back-and-forth emails, I was left without a dress for my brother’s wedding and achieved nothing! I am still chasing a refund and will not give up!

This company hides behind a 'no-refund' policy, but under the Consumer Rights Act 2015, customers are entitled to a full refund where items are not as described, not of satisfactory quality, or not custom made or personalised. Do not be misled — they are legally obliged to refund you.

Reasons to avoid this brand at all costs:
• Inaccurate sizing
• Poor quality and misleading product descriptions
• Painfully slow customer service
• Disorganisation and lack of clarity in communication

Do not waste your time or money. This brand is a nightmare and beyond appalling!

I’ve had a terrible experience with Khanum’s.

As others have pointed out, in the UK you are entitled to a REFUND - not store credit - if you cancel an order for an item purchased online within 14 days. A store cannot refuse a refund - it is against consumer law here.

Please check for your individual circumstances. But note that you are still entitled to a refund for “made to order” items as long as they are not bespoke. My understanding is that a dress purchased in a standard colour in a standard size (eg UK 12) IS NOT BESPOKE.

Khanum’s also shipped my order within hours, so I can’t see what’s “made to order” about that.

I emailed to cancel my order within hours of receipt and Khanum’s refused 3 TIMES across several days to refund. After the third refusal, I just issued a chargeback with my credit card provider.

A few days later Khanum’s changed their mind and agreed to the refund.

I did not respond as I was busy walking down the aisle.

During my honeymoon, Khanum’s messaged asking me to reverse the chargeback. I couldn’t if I wanted to because the bank had already resolved in my favour.

Khanum’s then sent a number of harassing emails using scare tactics to try to get me to reverse the chargeback. E.g the bank takes weeks to decide… if you continue with this process we won’t be able to refund you etc.

I did not want to deal with this nonsense whilst I was on the beach! I told them to stop emailing me and to take it up with bank.

They did take it up with the bank but they sent very misleading snippets of the email chain. The bank reversed my chargeback!

I was so irritated that I took the time to submit a full timeline of events and the full email chain to bank. Bank again ruled in my favour.

I did not have the time or energy for this completely avoidable nightmare.

My advice: Don’t order from Khanum’s.
But if you already have and you don’t want to keep your item, just request your chargeback and be done with them.

My best friend and I really enjoyed our consultation with Khanum’s. Katherine was very helpful and kind. We arrived a bit late and were worried that it’ll be a problem but it wasn’t. She allowed us try on multiple sizes and we ended up leaving with more than we went in to buy. Lovely experience, beautiful clothes, wonderful service.

I was skeptical at first about getting this dress from khanums.., but I’m glad I went for it. This dress was literally made for me. I felt like a queen and the compliments were endless. Officially a khanums advocate .

I had a wonderful experience with Khanum’s ! They were very cooperative when I asked them to expedite the shipping of my dress, and it arrived right on time. Their responses to my emails were always quick and professional, and it’s clear that customer satisfaction is their top priority. The dress itself is stunning and unique—everyone at the wedding kept asking me about it!

Ordered a dress for my wedding ceremony! The service and assistance provided throughout the purchase was amazing especially being a last min purchase!

The dress fitted lovely & the material absolutely loved!!

The customer service was excellent! Needed a dress code which I ordered 2 days before an event and was worried it wouldn't come in time. I emailed the customer service team and was dealt with by Nicole who was so sweet and helpful. Made the experience so much more pleasant. The dress was also incredible quality but unfortunately was not the right fit for me. Either way, would love to purchase from Khanum's in the future.

One month ago, I ordered a dress from Khanums. Before placing the order, I made sure to carefully follow their size guide to avoid making the wrong choice. However, despite that, the dress arrived far too small.

On the very day I received the parcel, I contacted their customer service to let them know that I needed to return the dress because it was too small. I also explained that I would prefer to cancel the order and get a refund, as I had no intention of paying another €60 in customs fees to get the dress back. Since I would no longer be able to wear it to my cousin’s wedding, it felt like wasting money for nothing.

Unfortunately, that’s when the nightmare began. First, they asked me to send pictures to prove that the dress was in the exact same condition as when they shipped it. I was shocked, as it felt like they didn’t trust their customers or didn’t believe me. Then they told me that they don’t offer refunds—only exchanges or a store credit valid for six months. Having worked for brands myself, I honestly don’t understand how such policies can be considered normal.

Finally, when I agreed to the exchange, they told me that they don’t provide return labels and that the return shipping costs would be entirely at my expense, while they would only cover the taxes.

These past two weeks have been some of the most frustrating and unpleasant I’ve ever experienced with a brand. I have never seen a company so selfish, stingy, and focused only on its own interests, with customer service practically non-existent.

In short, I would not recommend this brand to anyone!

Read the small print - they do not offer refunds for returns. When I found this out I cancelled my order (within an hour of ordering) and they made it very difficult for me to get a refund Vs credit note. Can't speak to the quality of the clothes but I personally wouldn't order clothes online before trying them on if a full refund isn't an option!

Customer Service -
The team at Khanum offer the best customer service I have ever experienced to date. They are quick to respond, provide helpful information about exchanges and the steps needed to take.

I needed to exchange the size of my dress and the team was so quickly to respond and advise on the next steps. Given it was an urgent exchange, they managed to get me a new dress within a week of them receiving my return.

Quality -
The quality of their dresses are amazing ! The fabric feels luxurious and given that is it not see through is a bigger bonus for me being a hijabi !

I cannot wait to wear the dress this weekend !

Thankyou Khanum team & A big shout out to Emer for all your help !!

Would give 0 stars if I could. Not only was the size chart completely off and quality of the dress awful (I ordered my regular size and it was nowhere close to fitting) but they have the cheek to deny returns for refund. At NO POINT was it made abundantly clear that they will not do refunds. Otherwise I would NEVER have bought from them. Are they aware of consumer law? Trash company, do not buy

I’ve received my dress and the stitching on the neckline was very poor. The dress is not worth £200. Word of warning: they don’t offer refunds but I would suggest raising a dispute with your credit card company.

I visited Khanum’s for a bridal dress consultation, and right from the start I could tell that the brand are dedicated to the service. I had been reached out to by the lovely Emer ahead of the day, to understand what I was looking for in the consultation to make sure that everything went smoothly on the day. Emer had been so helpful throughout the process, and gave enough detail for me to make the right decision on my dress during the consultation. Fast forward to today, my dress has come way earlier than expected, which is a massive relief for me, and it fit just right! Thank you so much Emer and the Khanum’s team for making my big day that bit easier xx Definitely recommend to anyone considering!!

Ordered a dress that was absolutely pathetic in quality and design, far from what the images displayed on the site. Reached out to their customer service team via email hours after receiving the item. They refuse to refund despite consumer law clearly stating that a customer has the right to return within 14 days for a full refund for any reason but not limited to defect, change of mind etc. A sickening act from a business who thinks they can go against the law. Avoid at all costs. Far better off on Asos and other reputable businesses.

BE CAREFUL of this brand. I've had a terrible experience I'm sorry to say. I paid a lot of money for a dress which took ages to arrive, I was wondering if it ever would as they never gave an estimated delivery date. I think the term slow fashion is being used as an excuse for this. The dress was not made to the advertised size. I returned the dress they offered to an alternative. The same happened again the same dress had been made to the wrong size (but in a different way than the previous version). I returned the dress but well over 6 or 7 weeks later from them receiving the last dress ive still never had a refund. They keep telling me I will get it soon/ on different dates but I've not received anything. They are acting completely outside of consumer law. Be careful when using this brand I'm sorry to say but it feels a con.

This brand offers beautiful pieces and delivers impressively fast. Their customer service is excellent - quick, helpful, and attentive. I ordered for my partner and couldn’t be happier. Highly recommended.

I contacted customer service as I wasn't sure which dress to order for a wedding, and the team was super helpful, they guided me on what dress would suit me best! I ordered online, the dress arrived in 2 days and it fitted perfectly. I'm so happy about the dress and can't wait to wear it!

I placed an order with this company on a late Friday evening desperately needing this to come by Tuesday so I took a risk and emailed them even though their operation system had closed and there wasn’t the option for next day delivery online I just waited hoping on Monday they would be able to send out the item asap or I would be able to ask to pay extra to get it sent - anything to get it by Tuesday.
We didn’t even receive an email back at first but they had already taken it upon themselves to ship it asap and it was shipped and on Tuesday morning we received the package and I was so greatful it was sent it out as an express order and came in time and the item is beautiful. I will definitely be ordering from this company again

Honestly if I could give zero stars I would. This has been the most disgusting experience ever. I asked for a refund 11 months ago, they gave me a credit note instead when I emphasised I did not want or need the credit note I just wanted a refund. Coming up to my credit not expiration I purchased items under duress and of course yet again the quality and sizing were off, the lining of the trousers were so itchy!! I have emailed for a refund and they have responded by saying they won’t give a refund or issue another credit note this is insane. None of the items were custom made. This is literally their words - We absolutely honour the Consumer Contracts Regulations 2013, and for any non-custom items, customers are entitled to return within 14 days of receiving their order. This is part of our policy and is communicated on our website and at checkout. - So then issue it? Instead of holding me hostage. Nicole is so rude it’s ridiculous, you have said case closed when you have literally taken my money?