Kia UK Reviews 

My Kia experience has been exceptional. It is now coming up 9 yrs since I bought my Sportage new and the dealers have been brilliant.
Only had one issue to pay for after the car had just been out of warranty by 3 months.
The bill was £450 but dealers contacted Kia and they said because I'd been a loyal customer the would cover half the cost.
I've had 3 minor issues during ownership, one window motor slow, sun roof rattle and cover on tailgate perished. All sorted under warranty. Sunroof framework renewed for updated product.
If I buy another car it will be from this dealership.

Kia after buying services are worst on the planet specifically in our city in bolton, unprofessional and untrained people. Company is just focusing on selling new cars and their 7 years warranty is a scam its bullshit

Shambolic 7 year warranty that means nothing. Bought 2023 Kia from Arnold Clark and within a month had coolant alert flashing up. Turns out was a leaking battery! Kia then claim that the car is safe to drive despite the engineer saying the fluid could ignite and could be combustible. Now I am being told it's going to take over six months to replace the battery. First and last Kia I'll ever be buying absolute jokers!

This is the 2nd time Iv had to have a replacement engine Matt the manager said my feed model has been known for these faults however tms at Leicester fixed my engine in just 1 week,yes I thought it was very quick,they told me to collect my car,but when I arrived at the dealership I was told buy Matt the manager I had a problem with the reverse camera and the reverse lights would not go off,I explained I didn’t have this problem before,he said he could not fix the problem as another garage had disconnected my electrics,the last garage to work on my car was no motors at chillwell where I bought the car from they done my service and my electrics were fine until my engine fault yes I don’t understand why tms at Leicester had fixed my engine and had lied about my reverse camera and reverse lights don’t they know how to repair things properly?I have had to come overseas now I tried to call them before I left but they did not want to return my calls,now I have had to let my lawyer sort out this mess,it I have to take tms to court I will be claiming damages and loss of earnings I had people in my car on the day my engine blown and my reverse camera was definitely not on while I was driving I would not buy another Kia and I would not trust tms Kia Leicester Darryl Robson

Kia uk give a good story but customer service is shocking. They can't even diagnose a problem with there own car In 2 year and has spend 4months in the garage in the last 9month. Wouldn't touch this company again they refuse to enter into discussion with owners. Customer service refuse to escalate concerns to managers kia uk really need to consider there approach.

My wife's cousin purchased a new car from the Royston showroom today. The service was excellent. Will, Paul and Riaz were more than willing to explain in great detail the aspects and features of the car. A 10 out of 10 rating

Bought new Kia Sportage After many warning signs on dashboard I contacted KiaSportage Customer services for advice.
After 4 phone calls, 3 forms filled in as Kia advised, 16 emails saying they were dealing with it and my final letter of complaint three weeks ago
After a total of seven weeks from first contact……nothing….no response.. I gave Kia a lot of money, looking aftercustomers totally rubbish.

An over-the-air update while we were away from home totally bricked the app.
How many times can customer service escalate our issue before someone helps us? (Currently three weeks and five calls.)
Useless.

If you are considering buying a Kia EV, PLEASE read this before you make the same mistake I did.
My experience is not “a small issue” — it is a safety hazard, a complete failure of Kia’s EV reliability, and a shocking display of incompetence from RRG Kia Bury My Car Became Dangerous on 7 August — Suddenly Entered “Turtle Mode” and Could Have Stalled Anywhere
On 7 August, my Kia e-Niro 3 suddenly triggered the turtle warning light, with severe power loss. This issue means the car can shut down randomly at any time.Imagine driving on a motorway and your EV suddenly dies. This is life-threatening. I immediately contacted Kia dealers. The earliest diagnostic appointment?
ONE MONTH LATER — 5 September.
Absolutely unacceptable for a safety-critical fault.
FIRST DIAGNOSIS (5 Sept): They Found NOTHING — Misdiagnosed the Problem — Wasted My Time
When the car finally went in: .They claimed it was the 12V battery,
• Even though we had already replaced the 12V battery ourselves,
• And had explained in detail that the issue clearly wasn’t caused by it.
Later when I went to collect the car, they casually told me:➡ Actually it’s NOT the 12V battery — but we still can’t find the issue. Their “solution”? Just keep driving it and wait for it to fail again.
I waited a month for THAT.
Next day, 6 September, the turtle light came back immediately.
SECOND DIAGNOSIS: They Finally Found Error Codes in the Main Battery — But Still Made Me Wait
When I brought it back again, the turtle light was still on and they finally saw two fault codes pointing to a faulty cell/shelf in the high-voltage battery.
This is a MAJOR EV fault. Yet they still told me the earliest they could look at it properly was 18 September. I refused to drive the car because it is dangerous, but they didn’t care.
They Attempted Random Repairs — Replacing Wires — Claiming “Road Test Passed” — ALL FAILED
They replaced an orange wire.
Then another wire. Then claimed everything was “road tested and good to go.”
On 17 Sept, they said I could collect the car.
I drove it home. By 6 PM on the SAME DAY, the turtle light came back again and the car died.
I immediately emailed a formal complaint.
THIRD, FOURTH, FIFTH… the Cycle Repeats — They STILL Can’t Fix It From mid-September to the end of September, the pattern was:
• I take the car back
• They say they found something
• They replace a wire or clear codes
• They “road test 300 miles”
• They say everything is fine
• I collect it
• The next day the car fails again
Every. Single. Time. This happened on 26 Sept, 27 Sept, 30 Sept and repeatedly afterwards.
They NEVER fixed the root cause.
FINALLY they admit the main battery is faulty — but now the battery is “on order for months”
In the last week of September, after the car completely died again, they finally admitted:
The high-voltage battery needs to be replaced.
But:
• They didn’t know how long it would take.
• They didn’t tell me anything for weeks.
• I had to call THEM multiple times.
Eventually they told me the battery “should arrive on 14 November.”
On 14 Nov, I called:
➡ “Battery still not here.”
➡ “System still shows 14th but nothing arrived.”
Today is 17 November.
Still no battery.
This afternoon, my husband went to the dealership to collect personal items from the car.
The General Manager then casually told him:
➡ Battery is now delayed ANOTHER MONTH — maybe mid-December.
➡ His OWN Kia EV also needed a new battery after only two years.
So Kia knows their EV batteries are failing.
But the customers have to suffer for months.🚗 Loan Car? They NEVER offered it until the very end.
My car has been unusable since AUGUST.
They NEVER proactively offered a courtesy car.
Only after the battery diagnosis (two months later!) did someone tell me I could “ask the front desk.”
Unbelievable.
Meanwhile I have been paying:
• Insurance
• Transportation costs
• Time wasted
• Endless trips to the dealership
All because Kia can’t diagnose or repair their own EV. Summary: My Kia e-Niro Has Been Broken for Over 3 Months — Kia Cannot Fix It — And the Battery Is Delayed for MONTHS
This entire situation is disgraceful, unsafe, and unacceptable.
Kia EVs clearly have serious reliability issues.
RRG Kia Bury’s diagnostics and communication are shockingly poor.
My car: Has been dangerous to drive
• Dies randomly
• Has a confirmed high-voltage battery fault
• Has been in and out of the garage repeatedly .Still cannot be driven since AUGUST
• And the replacement battery will take 3–4 months at best
This is beyond a negative review.

Appalling customer service - totally disinterested.

My neighbours Sportage had a very loud "Boing Boing" noise when reversing - to make matters worse the speaker that produces it is behind the front grill. It keeps waking me up or disturbing me.

Kia UK have said it's a civil matter between my neighbour and me and I should report it to the council. I can't see what this will achieve other than creating bad feeling with my neighbour - the noise cannot be changed, disabled or reduced in volume.

Kia state tis a legal requirement - so why don't other cars including other Kias emit this noise.

Thank fully the way they have dealt with this, and reading their reviews have convinced me not to consider buying a Kia

I feel that Kia should not offer 7 year warranty if they cannot offer an efficient service !! Being told they have 17 cars waiting repair is not my problem and waiting nearly a month for a diagnostic is not acceptable! What are you meant to do if your car is completely broken down...... disappointed 😞

my app ,new app functiin ok ,now, have had problems with it , but one issue i dislike is kia seem to think fuel level can be shown by how many miles left you can drive ,NO GOOD KIA WE WANT TO SEE FUEL LEVEL.

I had the pleasure of being dealt with by Nathan from the Washington Kia branch in Sussex. He really did go above and beyond to help me out. First class customer service.

My car is a Motability vehicle.
I was called in for my annual service and was told that it could take up to 2–3 hours, which was totally understandable.

When I went to collect my car, I was informed that there is an issue with the exhaust that needs attention and that they would need to get authorisation before carrying out the work. I was also asked whether I had more than half a tank of fuel before this could be done.

However, when I collected the car, I noticed that my fuel gauge was showing only 18 miles left, even though I had left the vehicle with just under half a tank. I called them back, and a lady answered the phone who was immediately quite abrupt.

I explained that I had just collected my car and noticed that the fuel level was very low. Her response was rude and abrupt. I was simply told that there was nothing they could do, with no further explanation.

Their customer service is very poor. The organisation operates in silos with each part having no idea what the other part does as a consequence customer service in non existent. I will never buy another Kia.

Sadly - after years and years of owning multiple KIA models new and used it looks like we are off to Hyundai for our next new cars. Our 2019 Sportage with full main dealer history requires a new engine. Kia are refusing to pay a warranty claim and are robbing us back off to the dealer when it is KIA UK that are decking the warranty claim without clear reasons. Very sad.

i got locked in my new Kia Stonic, in my garage when i went inside to retrieve an item. i did nt have my key or phone so was stuck for 2 hours until rescued by a friend. the manual escape procedure suggests as a last ditch item crawling into the boot and releasing the tailgate lock. i tried this but did nt have a tool to access the small slot, the manual says to use the key but of course if i had the key i would not have been trapped. i took the car back to the dealership who could find nothing so now i m stuck with this potential deathtrap as Kia won t entertain a replacement, obviously i won t ever get inside again unless i have the key but others need to be aware and have a small screwdriver and torch handy, or a hammer to break a window.

Can never get through to service department, as they have no reception. Kia Tec take 4 weeks to respond to queries. Sat Nav has not worked for 6 weeks, it stopped working a week after we brought car. Dealer charges £177 per hour!!! Will never but Kia again. We had a VW Golf for 3 years previously and never had a problem with it. Wished we still had it. Avoid buying a Kia car, especially from Lookers Chester.

Apologies to kia for yet another negative review. Waited weeks for a typical windscreen washer blockage on ev6 (they designed the filter badly - hard to reach to flush and far to readily blocked). Expected a warranty fix, as I've only ever used standard washer fluid from halfords. Cost £180. Only had the kia ev6 4 months bought from kia holden Norfolk. My trusted Honda has the same fluid and never blocked once. The 7year warranty is a scam as no newish car should need this fixed if you take good care. My next car will be a Honda again. Sorry kia. I'd advise you avoid this brand.

One star since I can't give zero!

Despite numerous calls hanging on in a queue for a total of almost 5 hours (and my phone bill) I then emailed twice. Generic script so nothing was addressed - clearly emails hadn't bothered to be read. I'm expected to drive 160 mile's to nearest dealership for a 'half hour's job to replace fuses in the junction box re safety recall. This had already been done 2 years prior. I'm not physically able to drive ths distance now so I was told to get my car towed there and back!??? All at my own cost obviously even finding the money for diesel for 160 miles never mind the alternative towing suggestion. Great when my pension is barely covering essential bills! Never would I recommend Kia simply by the appalling 'customer service'.