Kiaofportcharlotte Reviews 

Absolute disappointment and worst experience of my life I have never tried to get a car from a dealership before but I don’t recommend get a vehicle from Kia of port charlotte. I was informed by nick that the mustang I was inquire was perfect and ready and the price and payments were good to go but upon my arrival I find that the car has a check engine light on and was told it was because of the exhaust. I asked to see the codes and found out there was multiple codes on of them being an issue that would be an issue over time. After hearing this another guy by the name of Alex told me he erased the codes and it was all good and had the main guy Austin take it around to make sure it was good. I wanted to check and see for myself and as I did the codes returned so I expressed my concerns and was basically told that it is what it is and spoke to me like I was ignorant. I really was interest es and was sent but was lied to and false lead from the beginning. Absolutely the worst experience I have ever had a a remind why dealerships are a scam.

EXCELLENT SERVICE EXPERIENCE – THIS IS HOW A DEALERSHIP SHOULD OPERATE

I’m spending the winter in Englewood and needed an oil change and inspection for my 2022 Kia Telluride that I use for towing. After getting vague pricing from quick-lube chains, I called Kia of Port Charlotte expecting typical dealer pricing and long waits. What I received instead was the best dealership service experience I’ve ever had.

What Made This Experience Outstanding:
Maria Trillas helped me find applicable coupons and got me scheduled the same day – no runaround, just solutions. Maria Lobos handled check-in smoothly and professionally. Technician Seth provided a video walk-through of my inspection and findings, which immediately built trust because I could see exactly what they were seeing. Kyle Todd was friendly and helpful when I asked how to share feedback with management.

Why This Matters:
At my home Kia dealership, when I bring my vehicle in for scheduled service, I’m asked “What would you like us to do?” – putting the burden on me and undermining my confidence. Kia of Port Charlotte’s team clearly knows what needs to be done, communicates it well, and documents everything professionally.
I left feeling respected, confident in the work performed, and secure in their recommendations. I haven’t had an experience like this at my purchasing dealer or my regular service dealer back home.

Bottom Line:
While I’m in Florida (January-February), I will exclusively have my Telluride serviced here. I’ll even plan future service visits around being in the area because the difference is that significant. This is what excellent dealership service looks like.

Highly recommended. Five stars.