I ordered items and their courier lost them twice. Although Kickers were amazing at handling it, I ended up not getting my original order. Something needs to be done with your choice in courier.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service fast delivery but shoes came up too small (usual size ordered) so had to return which was an easy process. Will order the next size up as soon as I get my refund.
Company replied
Easy, straightforward ordering and returns process. Fast delivery. Unfortunately I had to return as the shoes were too big but they were well packaged and perfect quality. All parts of the process wo... See more
Company replied
The shoes are brilliant, they just didnt fit. However the returns polocy didnt allow me to switch for the correct size? Unless i missed something!
Company replied
Company details
- #164 of 214 best companies in Shoe shop
- #72 of 82 best companies in Children's clothes shop
Contact info
United Kingdom
- www.kickers.co.uk
4.0
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
great footwear
great footwear , super comfortable , classic looks and top quality build
31 March 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
I love everything Kickers.
14 November 2025
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
shoes have not been delivered to the…
Shoes weren't delivered to the correct address. However, when contacted customer services resolved the problem quickly.
30 March 2026
Reply from Kickers
Hi TH,
I'm sorry to hear that your discount hasn't worked.
Taking a quick look at your account, I can see that you have since gotten in touch with our Customer Service Team who have resolved the issue for you.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Great Shoes For An Overactive Kid!
Website was easy to navigate and there were a few delivery options to suit.
If it wasn't for my daughter's feet growing, her previous Kickers school shoes would've been around a lot longer.
Always happy paying for Kickers school shoes as I know, even with an overly active kid, the shoes are well made as well as made of 'strong stuff'
12 February 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Not received my item I’ve rand dpd and…
Not received my item I’ve rand dpd and kickers notification now says return accepted !
27 March 2026
Reply from Kickers
Hello Natalie,
Thank you for leaving your review.
I am sorry to hear that on this occasion you experienced an issue with your delivery. We work closely with our courier partners to ensure a swift and simple delivery, and I do apologise that on this occasion this was not the experience you had.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Great quality
Great quality. Smart but not too smart. Shoes have lasted well so far with plenty left in them. First pair of school shoes to survive the school year.
23 August 2025
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Never received them and still waiting…
Never received them and still waiting on a refund
27 March 2026
Reply from Kickers
Hello Jodie,
Thank you for leaving your review.
I am sorry to hear that on this occasion you experienced an issue with your delivery. We work closely with our courier partners to ensure a swift and simple delivery, and I do apologise that on this occasion this was not the experience you had.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Still waiting for a response now from…
Still waiting for a response now from 10 weeks ago nearly now. Disgusting customer service. Before you ask for details of my contact number, you've already had them twice. Appalling service.
1 April 2026
Unprompted review
Reply from Kickers
Hello Jon,
Thank you for leaving your review. I am sorry to hear about this experience.
I have contacted you so I can assist you further with this, please could I ask you to take a look at this message when you are able to do so?
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Absolutely brilliant service
Absolutely brilliant service. My New Kickers arrived within a couple of day's & looked just as the pictures described. Excellent quality 👌...Original Kicker's,just like the ones I owned as a teenager ( & I'm now 58)...Great value & excellent quality...
Absolutely spot on !!
25 March 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Love Kickers for my child’s school…
Love Kickers for my child’s school shoes and delivery was super fast
25 March 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Kickers
Hi Michael,
Thank you for leaving your review.
I have tried to call you but you were unavailable.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
If therr was an option i would give…
If therr was an option i would give this 6 or 7 stars
24 March 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Kicker Hi Boot Goldie
Fast Delivery, Excellent service. Quality footwear. Highly recommend
24 March 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Extremely disappointed in this pair of…
Extremely disappointed in this pair of Kickers I purchased for my son for school. They have given way on both shoes at the back. Not even lasted 6 months. Happy to share a photo my order number is 690493163
I have updated my review including my order number.
29 March 2026
Unprompted review
Reply from Kickers
Hi Karen,
Thank you for leaving your review.
I am unable to find your account, Can you please update this with your order number.
I look forward to getting this resolved.
Kind Regards,
Ben
Comfortable
Daughter loved her new shoes and finds them a lot more comfortable than her loafers
23 March 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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