Ordered from the Netherlands and arrived in a few days, nice packaging, possibly will order more, thank you!!
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Giving an average review for now as I have not received any updates on my order or replies to my email and it seems your team responds quickly on trust pilot, granted it has only been a few days since... See more
Company replied
Kickz is getting better at what they do best,sell shoes. 5* Company in my opinion. Only field they can get better at is faster processing and delivery. Usually you'll get your order in one weeks time.... See more
Company replied
Order K001-20000298775 They write “2 to 4 days shipping” on their website. Still haven’t received any shipping confirmation. Also tried to email them, 0 response. Tried to call them on their phone n... See more
Company replied
Company details
Written by the company
KICKZ.COM - the number one basketball shop in Europe! Delivering everything basketball related you could wish for - from sneakers to lifestyle clothing. We're constantly working on creating a great experience for our customers, together with our logisitc partners. #NEVERNOTBALLIN from munich, Germany - founded in 1993!
Contact info
Germany
- info@kickz.com
- www.kickz.com
3.6
Average
24K reviews
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I noticed a lot of people have the same…
I noticed a lot of people have the same disappointing experience here just like me.
I ordered several items on 30 of November. Its been 11 days since and no tracking information neither a delivery.
Here is my order number: K001-20000293027
Never again, I would rather pay a little more and buy my products from a decent marketplace.
30 November 2024
Unprompted review
Reply from KICKZ
Hi Ilker,
First of all, thank you for your feedback.
We are very sorry that you have not yet received a shipping notification.
Unfortunately, there have been delays in shipping due to Black Week.
We are all the more pleased that your order has been successfully handed over to DHL in the meantime.
You can track your parcel using the following link:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF981009069DE
We apologize for the inconvenience.
We very much hope that everything will go to your complete satisfaction with your next order.
If you have any further questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
Still no package tracking available…
Still no package tracking available after my confirmation of shipping on 3rd Dec
I emailed yesterday without a response so far. Very disappointed order K009-90000183560
3 December 2024
Unprompted review
Reply from KICKZ
Hi Andrea,
First of all, thank you very much for your feedback.
We are really sorry that there were delays in processing due to Black Week.
We are all the more pleased that your order was successfully delivered to you in the meantime.
Here is the link to the tracking for you to view:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF980879801DE
Please apologize again for the inconvenience.
We hope you enjoy your new shoes and hope that everything will go to your complete satisfaction with your next order.
If you have any further questions or concerns, you can send us an email at Info@kickz.com at any time.
Best, your Kickz.com team
Wrong Item and no return Label available!!!
On 30/11/2024, I ordered "Adidas Pure Boost 22," but your order page had an outrageous mistake: the title was labeled as "Nike Victori One Shower shower slides." Despite this clear error, I trusted your system because the photos showed Adidas shoes.
Today, 09/12/2024, after waiting 10 long days, I received the order—only to find slippers instead of the shoes I ordered! To make things worse, I can't even return this incorrect item because your system claims there’s no Return Label available.
This is beyond unacceptable. Because of your mistake, I wasted time, money, and effort, paying 4.90 Euros for a shipment I didn’t even want. Fix this immediately!
Order number: K001-10002536790
Update:
The system took one day to open the option to return, thanks god returning is free this time.
9 December 2024
Unprompted review
Reply from KICKZ
Hi Mo,
First of all, thank you very much for your feedback.
We are very sorry that you have received the wrong item.
Unfortunately, we are not in a position to carry out exchanges.
At this point, we would ask you to return the incorrectly delivered shoes to us.
As soon as your return has been processed by our warehouse, you will then receive your money back and a returns confirmation email from us.
This process can take up to 12 working days.
As the error in the system currently needs to be rectified, we would currently advise you not to make a new purchase.
Once again, we apologize for the inconvenience.
If you have any further questions or concerns, please feel free to email us at Info@kickz.com.
Best, your Kickz.com team
No tracking information
I ordered shoes on November 28th but have not received any email confirming my order or shipping details. I have emailed your company several times, but no one has responded. It has now been almost two weeks since I placed the order, and I still have no information about it.
Order ID: K001-10002511148
9 December 2024
Unprompted review
Reply from KICKZ
Hi Donata,
First of all, thank you for your feedback.
We are very sorry that you have not yet received a shipping notification.
Unfortunately, there have been delays in shipping due to Black Week.
We are all the more pleased that your order has been successfully handed over to DHL in the meantime.
You can track your parcel using the following link:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF980880827DE
We apologize for the inconvenience.
We very much hope that everything will go to your complete satisfaction with your next order.
If you have any further questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
DISAPPOINTMENT 😞, KICKZ IS REALLY DISAPPOINTMENT
Kickz is a big company name that's everyone trust but this company is a real disappointment for the users. They are not competent, no personal service at hand, orders taken longer to deliver.
My experience was the worst one, i order for a new Jordan shoes but I get USED SHOES, disappointed with Kickz .
Still waiting for my refund over
2months. Worst experience ever got from online market 🙃.
29 November 2024
Unprompted review
Reply from KICKZ
Salut Elisha,
Tout d'abord, merci pour tes commentaires.
Nous sommes désolés que ta dernière commande ne t'ait pas donné entière satisfaction.
Malheureusement, nous n'avons pas trouvé d'e-mail de ta part dans notre boîte aux lettres, nous aurions aimé t'aider plus tôt.
Nous te prions de nous envoyer des photos des chaussures reçues ainsi que le numéro de suivi du retour à Info@kickz.com.
Nous nous ferons un plaisir de trouver une solution pour toi.
Best, ton équipe Kickz.com
Customer service unavailable
I have contacted you many times but no response unfortunately. I have entered a wrong mailadres during the ordering proces, so im not receiving any shipment tracking info (i dont even know if the order has been sent)
Please send the tracking info for order K001-2000293309.
I still haven't received my item (10dec)!
Did you receive my mail?
2 December 2024
Unprompted review
Reply from KICKZ
Hi Mark,
Firstly, thank you very much for your feedback.
We are very sorry to hear that your last order was not to your complete satisfaction.
Unfortunately, I can't find an account with us using the order number you provided or your email address.
We would therefore ask you to send us an e-mail to Info@kickz.com.
Please include your full name, your address and a screenshot of the payment.
We will then try to find a solution for your request.
Best, your Kickz.com team
shoes canceled
I ordered shoes 8 days ago and havent gotten a shipping confirmation yet or anything. I would at least like to know when my package is coming. my order confirmation is K001-10002525627
Update: First Package came with only shorts. i hope to receive the shoes also i payed for🙏
7 December 2024
Unprompted review
Reply from KICKZ
Hi Paul,
First of all, thank you for your feedback.
We are very sorry that you have not yet received a shipping notification.
Unfortunately, there were delays in shipping due to Black Week.
We are all the more pleased that your order has been successfully handed over to DHL in the meantime.
You can track your parcel using the following link:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=574972010718
We apologize for the inconvenience.
We very much hope that everything will go to your complete satisfaction with your next order.
If you have any further questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
No information on when my shoes are going to be sent
Hello Kickz! I am concerned about your ability to ship your goods to your customers. I ordered basketball shoes 5 days ago (2 December). Until then, I have only received a confirmation email about my order. It's been 5 days and no news, I don't know when the shoes will be sent or if they will be sent at all. I just want smoothness and reliability from you, and the fact that many other customers do not receive their goods for months is even more worrying. I am asking for your help because I am starting to feel scammed.
My order number is
K001-10002550418
Hope to hear from you soon.
7 December 2024
Unprompted review
Reply from KICKZ
Hi Pijus,
First of all, thank you for your feedback.
We are very sorry that you have not yet received a shipping notification.
Unfortunately, there were delays in shipping due to Black Week.
We are all the more pleased that your order has been successfully handed over to DHL in the meantime.
You can track your parcel using the following link:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF980924939DE
We apologize for the inconvenience.
We very much hope that everything will go to your complete satisfaction with your next order.
If you have any further questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
URGENT HELP NEEDED
Dear kickz, URGENT HELP NEEDED
I sent several times a request by mail and called the support center (no response, with 20 to 30 mins wait time each time) to have the parcel tracking link since it is been long time i am waiting with no visibility on it.
Could you please help?
Order number: K005-50000473074
29 November 2024
Unprompted review
Reply from KICKZ
Salut Jean,
Tout d'abord, merci pour ton commentaire.
Nous sommes désolés que tu n'aies pas encore reçu d'avis d'expédition.
La Blackweek a malheureusement entraîné des retards dans l'expédition.
Nous sommes d'autant plus heureux que ta commande ait pu être remise avec succès à DHL entre-temps.
Tu peux suivre ton colis en cliquant sur le lien suivant :
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CO202752119DE
Nous te prions de bien vouloir nous excuser pour les désagréments occasionnés.
Nous espérons que tout se déroulera à nouveau à ton entière satisfaction lors de ta prochaine commande.
Si tu as d'autres questions ou préoccupations à l'avenir, n'hésite pas à nous envoyer un e-mail à Info@kickz.com.
Best, ton équipe Kickz.com
Return label not valid, they don't respond to any form of communication
I requested a return label for the order K001-40000151450, but when I went to the post office, I was told that the return label was not valid. I contacted kickz to solve the issue on December 3rd by their contact form, no response. I contacted them again by email on December 5, no response again.
I am trying to call them but I get a messaging saying that the number does not exist.
I am within the 14 day return period, and I think they are just stalling so the 14 day return period ends and I cannot return the items. Beware!!!
3 December 2024
Unprompted review
Reply from KICKZ
Hi Antonio José,
Firstly, thank you very much for your feedback.
We are very sorry that your last return was not to your complete satisfaction.
We have now informed the relevant department and someone will contact you by email to find a solution to your concerns.
We very much hope that everything will be to your complete satisfaction with your next order.
If you have any further questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
Order Delayed with No Response from Customer Service
placed an order for a pair of shoes on 01/12 (Order Code: K005-50000476981), and it’s still marked as 'in process.' I've tried contacting customer service via the forms provided, but I haven’t received any response. It's been quite frustrating not knowing when my order will be delivered or getting any updates. I’d appreciate it if someone could look into this and provide clarity on the delivery timeline.
4 December 2024
Unprompted review
Reply from KICKZ
Hi Ghaith,
First of all, thank you very much for your feedback.
We are really sorry that you have not yet received a shipping notification from us.
Due to the high volume of orders during Black Week, there are unfortunately still delays in shipping.
We can only apologize to you and promise you that we are working hard to process your order.
As soon as your shipment is handed over to DHL, you will receive an e-mail with the tracking data.
We apologize for the inconvenience.
If you have any further questions or concerns, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com Team
I bought a jacket on Nov 30th and…
I bought a jacket on Nov 30th and haven't received any update since - K001-60000240877
Thanks for the information but no updates since Dec 8th
30 November 2024
Unprompted review
Reply from KICKZ
Hi Daniel,
First of all, thank you for your feedback.
We are very sorry that you have not yet received a shipping notification.
Unfortunately, there were delays in shipping due to Black Week.
We are all the more pleased that your order has been successfully handed over to DHL in the meantime.
You can track your parcel using the following link:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF980915013DE
We apologize for the inconvenience.
We very much hope that everything will go to your complete satisfaction with your next order.
If you have any further questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
Shipping Tracking not working
Order no : K009-90000183543
Dear Kickz,
i have order a shoes and some other stuff back on the 29th of november. but until today i have no idea where have the parcel is or whether it have been shipped. I have try to reach to multiple of your platform but i have not been getting any sort of feedback. I don’t want to refund my parcel but instead i just want to knoe where is my parcel because i have been waiting for this parcel and this shoes in particular for a long time, if its possible can you give me an update regarding my parcel or is there any trouble with my parcel, regarding the order number i have put the order number above
Best Regards,
Nathan
29 November 2024
Unprompted review
Reply from KICKZ
Hi Georgius,
First of all, thank you for your feedback.
We are very sorry that you have not yet received a shipping notification.
Unfortunately, there were delays in shipping due to Black Week.
In the end, two of the items ordered had to be canceled, but the rest have already been handed over to DHL.
You can track your parcel using the following link:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF980902519DE
We apologize for the inconvenience.
If you have any further questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
Urgent Assistance Needed with Return…
Urgent Assistance Needed with Return Process for Order #001.06882207.00.01
Dear Kickz.com,
I hope this message finds you well. I am writing to express my concern regarding the lack of response to my previous emails. I have been trying to initiate the return process for my order (#001.06882207.00.01), but unfortunately, the order number does not appear to be recognized in your system.
This issue has caused unnecessary delays, and I would greatly appreciate your assistance in resolving this matter promptly. Please provide me with guidance on how to proceed with the return or an alternative solution.
Thank you for your immediate attention to this matter. I look forward to your prompt response.
Best regards,
Nathalie R.S
2 December 2024
Unprompted review
Reply from KICKZ
Hi Nathalie,
Firstly, thank you for your feedback.
We are very sorry that you have not yet been able to hand in your return.
We have just sent you an email with all the important information and instructions on how to create a return label.
If you have any questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
still waiting refund
still waiting refund
sent me a message that I registered for a return, more than 14 days have passed
K001-10002344019
Way of wade 10 low ice blood
13 November 2024
Unprompted review
Reply from KICKZ
Hi Ilja,
First of all, thank you very much for your feedback.
We are very sorry that your order was not to your complete satisfaction.
We have now initiated the refund and the credit will be refunded to the original payment method within the next 48 hours.
However, if you paid by credit card, you may not see the credit until your next monthly statement.
Again, we apologize for the inconvenience.
We very much hope that everything will run to your complete satisfaction with your next order.
If you have any questions or concerns in the future, please email us at Info@kickz.com.
Best, your Kickz.com team
horrible customer service
I am appalled at the complete lack of service I’ve experienced while trying to return an item to your company. I have contacted you three times over the last 14 days and have received nothing but automated responses. This is unacceptable and highly unprofessional.
The return process on your website is broken, as it repeatedly fails to recognize my order number, claiming it does not exist. I have attached my order confirmation to every email I’ve sent, yet your team has blatantly ignored me.
This has caused me unnecessary frustration and wasted time, and your silence only adds insult to injury. If this is the way you treat your customers, you should be ashamed. Rest assured, I will never shop at Kickz.com again and will warn others about this appalling experience.
I demand an immediate response with clear instructions on how to proceed with my return, or better yet, a functioning return label. If I do not hear back promptly, I will escalate this matter further.
It has now been nearly 14 days without any meaningful response, and I am deeply disappointed in the level of service I have received. This experience has left me with no intention of shopping with Kickz.com again.
Fix this now.
10 November 2024
Unprompted review
Reply from KICKZ
Hi Martin,
First of all, thank you for your feedback.
We are very sorry that you have not yet been able to hand in your return.
We have just sent you an email with all the important information and instructions on how to create a return label.
If you have any questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com Team
Shoes delivery
We bought shoes more than 2 weeks ago and our tracking link didn’t work, so we wrote to support but didn’t get any respond. It would be great if they give us more information about our package.
Our place order:K001-10002445395.
Best regards.
8 November 2024
Unprompted review
Reply from KICKZ
Hi Mark,
First of all, thank you very much for your feedback.
We are very sorry that you have not received a shipping notification. I have checked your profile and your order is ready for you to pick up at a DHL parcel store.
You can track your parcel using the following link:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF980711810DE
Please accept my apologies for the inconvenience.
If you have any further questions or concerns, please feel free to email us at Info@kickz.com.
Best, your Kickz.com team
NO communication, be aware
I was disappointed with the Kickz team's lack of communication. I waited for almost a month for an order and received an invalid UPS tracking code. I sent an email to check if there was any mix-up, but I have not received an answer for more than two weeks.
I had to do my own investigation, and it turned out that the parcel was sent via DHL. The local partner did not receive any of my contact info, and the parcel is now on its way back to the sender.
I opened a dispute on PayPal; I'd appreciate in a timely response at least for the refund part.
20 November 2024
Unprompted review
Reply from KICKZ
Hi Gzegoz,
First of all, thank you very much for your feedback.
We are very sorry that your last order was not to your complete satisfaction.
Unfortunately, according to DHL tracking, your shipment could not be delivered to you on November 5.
The shipment is currently still on its way back to our warehouse.
Here is the tracking for you to view:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF980620107DE
As soon as your return has been processed in our warehouse, we will refund your money and you will receive an email from us. This process can take up to 12 working days.
Unfortunately, we can only ask you for a little more patience at this point.
If you have any further questions or concerns, please feel free to email us at Info@Kickz.com.
Best, your Kickz.com team
Absolutely Terrible Customer Service
I am utterly appalled by KICKZ’s handling of my return. I sent back a pair of shoes, which they confirmed receiving on 23 October 2024, but here I am, 19 November 2024, still waiting for my reimbursement. That’s nearly a month of radio silence from their side, despite my repeated emails asking for an update.
It’s not just about the delay; it’s their complete lack of communication that’s infuriating. No acknowledgment, no explanation, no apology—nothing. It feels like they’ve taken my money and decided to ignore me entirely.
I trusted KICKZ to handle my return professionally, but this experience has proven they couldn’t care less about their customers once they’ve cashed in. Avoid this shop at all costs unless you enjoy being ignored and left without your hard-earned money. Absolutely disgraceful.
19 November 2024
Unprompted review
Reply from KICKZ
Hi Carlo,
First of all, thank you very much for your feedback.
We are very sorry that your last return was not to your complete satisfaction.
We have now informed the relevant department and someone will contact you by email to find a solution to your concerns.
We very much hope that everything will go to your complete satisfaction with your next order.
If you have any further questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
Shoes
Last week I bought shoes from the online shop, I only got one email which said it has been confirmed, no other emails. I have tried to contact them twice about my order but I did not get a respond. I really hope they see this and can give me more information about the status of my package.
11 November 2024
Unprompted review
Reply from KICKZ
Hi Alex,
First of all, thank you very much for your feedback.
We are very sorry that you have not received a shipping notification.
I have checked your profile and your order has already been handed over to DHL.
You can track your package with the following link:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF980718614DE
I apologize for the inconvenience.
If you have any further questions or concerns, please feel free to email us at Info@kickz.com.
Best, your Kickz.com team
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