Kiddesafetyeurope Reviews 

Kidde Combination Photoelectric Smoke/CO Alarm Model 10SCO

I installed the above alarm on 13 September 2022. Last Christmas it started sounding continuously in the absence of CO or smoke, and the only way to stop it sounding was to remove the battery. Customer supportadvised me to vacuum the alarm, which I did, and it worked properly for about 6 months. Then it started sounding again in the absence of smoke or carbon monoxide. I vacuumed it again and it worked properly again until about two weeks ago when it started sounding again in the absence of smoke or carbon monoxide. I had to remove the battery again to stop the alarm, therefore we have no protection in the event of a fire or carbon monoxide leak. I cannot leave it active in case it wakes us at night or it disturbes our neighbours during the day when we are out, which has already happened. Last month I emailed your customer support and completed an online contact form but have not had any response. I have sent a message to your Facebook page and just sent another email to Kidde.Product support. I haven't got any details of the purchase, I only know that I installed the alarm on 13 September 2022 because I wrote that on the alarm.

I contacted kidde safety europe for the replacement of a unit within the warranty period. Initially there was a fast response from their service rep. with tips to test the unit, with no avail. They asked for my purchase receipt so send everyting, now one month further and a lot of communicatin back and forth they are not going to give any warranty, because I live in Portugal, which was clear from the beginning. This is their reaction:

Hi
Thanks.
We would normally now ask you to return the alarm back to us to check , but due to your location I wont.

I can replace your alarm under the warranty with a copy of your receipt. Unfortunately we can only dispatch replacement alarms to UK address.

Regards

I complained about a carbon monoxide detector which cost about £25 and which recently suddenly failed after 4 years. Now I don’t know how long they should last but on the product it says replace by 2020! Anyway the customer services agreed to replace but the new unit never arrived. I complained again and they promised to send another but that has not arrived! I suggested that Royal Mail losing two packets was unlikely and anyway they should have sent it recorded delivery. Now I get no response from the company.
I can’t recommend buying one of their products.