Kiddicare Reviews 

3,955
TrustScore 2.5 out of 5

2.5

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Rated 2 out of 5 stars

Worst nappies I’ve used. They don’t have good fit around the thighs, meaning they often leak. But the most annoying part is that the tab on a number of the nappies which is used to attach around the... See more

Rated 3 out of 5 stars

Whilst my purchases are great the delivery via Hermes leaves a lot to be desired. Parcel thrown over a gate into my garden where it was soaked by rain!!! Ever heard of leaving it with a neighbour!!! H... See more

Company replied

Rated 1 out of 5 stars

My order arrived damaged from the courier. Despite being labelled fragile, items were packed in just a loose plastic bag. I contacted kiddicare immediately on their website. After several messages (al... See more

Company replied

Rated 4 out of 5 stars

Never had any problems with this company, I've ordered small products (nappy bin liners) & big products (cot bed) over the last 2 years. They had a bit of a wobble, I think when they changed owners or... See more

Company replied

Company details

  1. Toy shop

Information provided by various external sources

Welcome to Kiddicare, the baby superstore offering a wide range of products and accessories for babies, including cots, buggies, prams, toys, clothing and much more. All of our products are available to purchase securely online.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4k reviews

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2.5

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(3,955)

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Rated 5 out of 5 stars

Happy customer

Really easy to order, product delivered fast and as described, my daughter loves the car seat which fitted securely and easily with the isofix points and anchor points would recommend and buy from this company again

31 July 2018
Unprompted review
Rated 5 out of 5 stars

Child Car Seats

Ordered 2 replacement child car seats for my youngest grandchildren aged 4 & 2.
Excellent service, delivery and quality product.

27 July 2018
Unprompted review
Rated 3 out of 5 stars

Good quality items as described but…

Good quality items as described but came a day later than promised even though I paid extra for next day delivery.

26 July 2018
Unprompted review
Kiddicare logo

Reply from Kiddicare

Hi Alison,

Thank you for your review!

I am sorry to hear your order arrived later then expected, I can confirm this has been raised to ensure this does not happen again.

We hope that issues faced does not deter you from shopping with us again and we hope to see you shopping with us at our new home on Dunelm.com under the Baby & Kids section in the future.

Kind Regards
Daniel.

Rated 1 out of 5 stars

Returns process very difficult for damaged goods.

My order arrived damaged from the courier. Despite being labelled fragile, items were packed in just a loose plastic bag. I contacted kiddicare immediately on their website. After several messages (always with 2 or 3 days between my message and their reply), things went quiet. I chased them a further 3 times over the course of 10 days. No reply. I've now returned all items and have delivery details to prove they arrived several days ago. No response. I've called and apparently it can take over a week to process refunds. I'm out of pocket for return postage and still waiting for my refund. Not impressed.

26 July 2018
Unprompted review
Kiddicare logo

Reply from Kiddicare

Hi Annie,

Thank you for your review!

I am really sorry for the inconvenience this has caused, I can see the refund has been processed for you and we advise 3-5 working days for the funds to appear back into your account as a standard refund process.

We state 3-5 working days due to security procedures with the bank and I am also sorry for the delay of the response and also the package being thrown over your back gate and left in the rain.

We hope that issues faced does not deter you from shopping with us again and we hope to see you shopping with us at our new home on Dunelm.com under the Baby & Kids section in the future.

Kind Regards
Daniel.

Rated 5 out of 5 stars

Oyster Max - tandem use

I bought an oyster Max when my first child was born with the plan being that when I have a second child I could use the pushchair as a tandem. My second child has just been born, I ordered the adapters so I could use the seat and a car seat together only to realise you also need to buy an additional seat to use on the lower level at an extra cost of just over £100 plus the £15 for the adapters. This was never explained at the time of buying, my understanding was I just needed to buy the adapters. It is explained in the manual but I specifically went to the store to try the pushchairs and get expert advice. So maybe my fault but something worth being aware of before you buy the pushchair or adapters.

26 July 2018
Unprompted review
Rated 5 out of 5 stars

The company was recommended by a…

The company was recommended by a friend. Bought a car seat. Really easy website, easy to navigate. Read the reviews and purchased a car seat. It was so easy. The product was excellent value for money and was sent promptly. Really impressed with the website and the service and would definitely recommend to others.

25 July 2018
Unprompted review
Rated 4 out of 5 stars

Never had any problems ....

Never had any problems with this company, I've ordered small products (nappy bin liners) & big products (cot bed) over the last 2 years. They had a bit of a wobble, I think when they changed owners or something last year but nothing too major, just had to wait a bit longer for my order. I am quite happy to continue using this company 😊

25 July 2018
Unprompted review
Kiddicare logo

Reply from Kiddicare

Hi,

Thank you for your review!

We pleased to hear you are happy with the products and services from Kiddicare that you have received, we have now moved to a new home however we are still stocking our most favorite items.

We hope to see you shopping with us again at our new home on Dunelm.com under the Baby & Kids Section.

Kindest Regards
Daniel.

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