Kids-Comfort Reviews 

Will not reply to emails. I am trying to get a warranty claim for 6 months!

Terrible Experience with Kids-Comfort.de – Order and Customer Service a Disaster!

My order with Kids-Comfort.de was an absolute catastrophe. On [Date], I ordered a new seat and sent my defective seat in for repair. I was told that the repair would be more expensive than buying a new seat, so I ordered a new one. However, I never got my old, defective seat back, even though I paid for both seats!

The customer service is unbelievably bad. Multiple attempts to resolve the issue ended with me being referred to the manufacturer, even though communication should have been handled through Kids-Comfort.de.

I am deeply disappointed and frustrated with the poor handling of my order and the terrible customer service. Stay away from Kids-Comfort.de!

DO NOT ORDER FROM THIS WEB STORE
I purchased 'immediately available' items 3 weeks ago, of which 2/5 were delivered today. The Nuna carry cot delivered this morning, was the WRONG model, its ORIGINAL BOX WAS BROKEN and the second item – Ergobaby rucksack was crammed inside. I did not received message or info about delivery date in advance.
The rest of the items of which the one is Nuna stroller is still pending, and I am not getting exact or approximate date of delivery.
Meanwhile, I was asking the support several times about delivery date, and was receiving generic answer 'delivery from the manufacturer is still pending'.
I will enhance once more time, that all ordered and paid items were immediately available.
Now I have to deal with wrong shipment, not mentioning that the baby is on the way and ordered carry cot was both for usage in car and stroller, which will make us a problem for newborn car transport and probably we will have to buy another one, which will cause an extra not planned expenses.
Inconvenient, slow and incomplete/incorrect delivery! Not recommend to purchase from the kids-comfort.de!

Avoid this company at all costs!! 1 star is too high. Impossible to believe that a business as unprofessional and unethical as this one can survive. Read the reviews on google and you'll see that there are so many people saying the same about this company.

Simply the single worst online shopping and customer service experience of my life. We were promised 2 day delivery and now its 5 weeks since the order and we have neither received the package nor refund. It was for an expensive baby car seat and we cannot afford to by another until our money is returned.

The customer service people there either don't reply or contradict themselves each time with a different excuse. It's impossible to know what the truth is with our order. They have refused to give us a refund as requested, which we understand that we are entitled to under EU consumer laws.

We used Amazon Payments to process our payment. To their credit Amazon are also chasing them for our refund. The Amazon agent also told us that Kids Comfort are obliged to refund our money and have advised them to do so now 3 times, yet Kids Comfort seems to not be complying with their legal obligations so its time to warn other consumers about this company.

These people are rude and a nightmare to deal with. You will regret shopping with this company. Avoid them at all costs.

We have ordered a Cybex car sear, quinny footmuff and Quinny wheels for the pushchair. It took only 4 days for the products to be delivedered to Finland. As a present we got a Sun curtains for the car and a discount coupon. Will make purchases on kidscomfort.eu again. Definitely recommend!!!