KiDSnav Reviews 

640
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the product for providing peace of mind and enhancing their children's independence, allowing for easy contact and effective tracking. People find the watches simple to use, with clear call quality and communication features contributing to a positive user experience. Reviewers appreciate staying connected, highlighting the product's role in ensuring safety. However, some customers noted concerns regarding the app, describing it as clunky or prone to glitches. Additionally, a few people experienced issues with the watch's functionality, including GPS inaccuracy and the device showing as offline or developing faults over time.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting its ability to provide children... See more

User experience

Customers consistently note positive experiences with user experience, praising the watch's ease of use,... See more

Customer communications

Consumers find contact to be positive, appreciating the ability to easily communicate with their children,... See more

Application

Reviewers highlight ambiguous aspects of the app, with many finding it useful for tracking children and... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing dissatisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Watch works well other than occassional incorrect location (usually corrected with refresh of app page or signing out and back in) and gives us peace of mind that we can contact our son and vice versa... See more

Rated 5 out of 5 stars

We've had this watch for our daughter (age 8 when we got it) and its been amazing - gives her a sense of independence, while giving us peace of mind that we can contact her and know where she is. High... See more

Rated 5 out of 5 stars

Fantastic product and peace of mind when my daughter is out playing! The app is easy to use even for the tech shy like myself! Best of all is the customer service as my daughter managed to crack the... See more

Rated 5 out of 5 stars

We’re really happy with the kidSnav watch. My son uses it and it gives us peace of mind knowing we can track his location when he’s out playing. It keeps us connected and reassured, and he finds it ea... See more


Company details

  1. Watch Manufacturer
  2. Mobile Phone Shop
  3. Telecommunications equipment supplier
  4. Watch shop

Written by the company

KiDSnav is the UK’s original kids GPS watch manufacturer. Our watches are trusted by over 500,000 parents (and counting!). Our award winning smartwatch business was established in 2019. We’re a family run company that offer the most advanced children’s tracking watch on the market. Not only do our watches track your child in real time, you’re also able to send them text messages, video call and many other features! Our watches are supplied with a warranty and on-going support from our dedicated customer service team. We also offer a no quibble 30 days returns period should (in the rare case) our product does not meet your requirement. Please be careful of cheap imitation watches online and purchase through us, an established UK kids watch manufacturer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

640 reviews

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4.3

All reviews

(640)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good Watch

The watch does almost everything we expected of it and our child seems to enjoy using it. Would have been 5 stars if it worked abroad. It may just be us having the issues with it working abroad but we thought it should be able to work. Apart from that, it's all good.

7 November 2024
Unprompted review
Rated 4 out of 5 stars

Purchased in 2023

We purchased a KiDSnav GPS watch in October 2023 for our daughter. The watch is still going strong and our daughter continues to use it daily. The mobile app is brilliant and relatively easy to navigate. The ability to disable the smart-watch functions during school hours is great as are the parental settings. The location tracking can occasionally be a bit flaky but is usually spot on. Overall we're very happy with the watch and would recommend it as an alternative to a first mobile phone.

7 November 2024
Unprompted review
KiDSnav logo

Reply from KiDSnav

Hi, thank you so much for your review! GPS signal can only be found whilst the watch is outdoors. If the watch is inside, the watch will look for either a WiFi or LBS position. LBS can be switched off via the app:

GPS is the most accurate and requires a view of the sky providing location over 4G data as accurate as 5-10m.

WiFi: is moderately accurate as it finds the location using the watch's internet IP address with location accuracy between 50m-100m

LBS: The Local Base Station is the least accurate as it uses only the estimated proximity to the nearest cell tower with an accuracy between 50-1000m. It can be useful to find your child's location when no other location sources are available as they are in a building or underground parking for example.

Many thanks

Helen

Rated 2 out of 5 stars

Watch isn’t working

Got for my son’s birthday on Halloween, I only set it up 2 days ago I am having to charge it every night, as it isn’t holding a charge even though we haven’t been very active this weekend. When he is sitting the step counter keeps increasing the steps when he was sleeping it said he walked 700 steps. The GPS works one min then doesn’t work the next even though we are at our caravan and haven’t moved. If these issues could be fixed this would be an amazing watch for a child to have and would also give the parent peace of mind as to where the child is when out playing.

31 October 2024
Unprompted review
KiDSnav logo

Reply from KiDSnav

Hi, thanks for your review and sorry to hear this. If there is a fault with your watch, please contact us via our website and we can look into this for you. We also offer a 1 month no quibble returns policy. If you are not happy with your purchase, you can return it within 1 month for a full refund. Many thanks

Rated 5 out of 5 stars

Very pleased with this watch

My daughter has had this watch for 2.5 years - she got it for her 9th birthday. We have been really pleased with the watch functions and with the service. Because she has this watch, my daughter can walk on her own to school and other activities, and can call me if she needs something (usually when she forgets her clarinet...) We received quick and great support whenever we needed it, couldn't be more pleased.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

kids love watches

kids love watches. I have 3.
10, 8 and 5
watch is easy to set up, works. I have put in Ee SIM cards just cos suited me.

they watched location settings is brill and kids can be heard clearly over the line.
I had an issue with 1 watch. contacted Kidsnav, they told me what to do and it was resolved within 6 days.... they sent a new watch ( no hassle, no fees, no arguements ) - just great product and customer service
thanks!!!

23 October 2024
Unprompted review
Rated 5 out of 5 stars

I highly recomend a kidsnav watch

I highly recomend a kidsnav watch, compared to others on the market, this actually works as expected and is a great tool for keeping in touch and keeping track of my child's location. I am passing it on to my youngest now the oldest has moved on to a mobile phone and it still works just as well!

28 October 2024
Unprompted review
Rated 5 out of 5 stars

I bought a Kidsnav watch back in 2020…

I bought a Kidsnav watch back in 2020 for my eldest child and have now just bought a 2nd watch for my other child as we love them so much! Does everything you want in a kids phone watch and we like not having to pay monthly.

25 October 2024
Unprompted review
Rated 4 out of 5 stars

kidsnav watches

We love the kidsnav watches, gives our boys the freedom to go out and play in the village whilst still knowing where they are being able to call us when needed. Only issue we have had is the location is not always accurate.

25 October 2024
Unprompted review
KiDSnav logo

Reply from KiDSnav

Hi, thanks for your review. If you're having issues with the positioning, please contact us direct. It can be due to a number of reasons and is easily resolved. Many thanks

Rated 5 out of 5 stars

Brilliant for Kids

We purchased a kidsnav watch for our son(10). It's fabulous! he loves the freedom & independence it allows him and we like to keep in touch with him. The watch also means no broken or lost mobile phones which is an added bonus for us as parents.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Bought 2 watches from KIDSNav watches…

Bought 2 watches from KIDSNav watches for my 8 and 9 year old and they have been great, the kids love the bit more independence they are allowed now and keep our minds at rest knowing we can contact them whenever we need. Great watches

8 September 2024
Unprompted review
Rated 5 out of 5 stars

Great watches

The kidsnav watches have been great for me to keep in contact with my kids when they are away playing in the park. You put money on sim card lasts ages. Also customer service has also been great if any problems

22 October 2024
Unprompted review
Rated 4 out of 5 stars

Overall a good watch

Wanted to buy my son a watch for out playing which had the GPS functionality and a phone so I could call him. After doing research I went with this one. Overall, the watch is ok, I like you can control the contacts that they have access to and the call back feature which means I can hear what is going on around him. Reason for 4* rather than 5* is the GPS lets it down, it's not fully accurate, had my son at time in locations no where near our house, would be good if KIDSnav could improve that functionality.

22 May 2024
Unprompted review
KiDSnav logo

Reply from KiDSnav

Hi, thanks for your review. If you're having issues with the positioning, please contact us direct. It can be due to a number of reasons and is easily resolved. Many thanks

Rated 4 out of 5 stars

Fantastic alternative to a mobile phone!

Have been using KiDSnav for 2+ years and have never been happier and provide relief to contact kids without the need for a mobile!
Am able to contact kids when needed, see where they are and track their movement to and from home on the journey to school. The text messaging is great and my kids can speak into the device to communicate.
I gave 4 stars due to some technical aspects which I hope will be in development for the next model as follows:-
1. Kids cannot text only speak to communicate and through the inbuilt microphone
2. No silent mode and vibrate so when I am texting important details for the school day it sends a loud alert and disrupts lessons and kids are reprimanded for not switching on silent mode.

21 October 2023
Unprompted review
KiDSnav logo

Reply from KiDSnav

Hi, thanks for your review. This is an older model, all watches can send SMS text messages now. We added this feature this year. Our watches all have a silent/vibrate mode. Many thanks

Rated 5 out of 5 stars

Great watch for kids

I bought KiDSnav Edge - Pink for my 10 year old daughter and she have used it for the past 6 months. Both she and I are happy with this product. It is easy to use and gives parents a great peace of mind by locating your children in real time when they are out and about alone.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Independence with Kidsnav!!!

We got this for our 7 turning 8 year old (at the time) so he can have his own independent freedom with his friends.

It's great! We can call him, track him and video call him. Any issues and we can always be in contact....his firends also have them now! They can store each others numbers and get in contact.

The sos feature is great too. So many functions at the touch of a button

17 October 2024
Unprompted review
Rated 4 out of 5 stars

The gps is a great watch my kids love…

The gps is a great watch my kids love it and it's definitely peace of mind for parents to be able to contact your kids when they are out playing! Every parent should order there kids one . Customer service has always been great too! No complaints here !

17 October 2024
Unprompted review
Rated 4 out of 5 stars

Pros and cons!

Have had these for over a year now. So proper user review.

Pros: easy for kids to use. They can call us so easily. Block use during school hours. Set alarms. Call them discreetly on sound guardian if concerned. Had for a year only had to top up about £30, so they are very cheap to run compared to other monthly ones. Charge lasts ages. Can set power down times. Easy for kids to add their friends who have watches too. Don't need to worry about them putting phone down somewhere and losing it. Watch is always on wrists. I'm a big fan of these and have recommended to loads of my friends who have purchased also.

Cons: Wish the GPS would be more accurate but I think this may be more to do with the network rather than the actual watch. My kids sometimes show up as being on the motorway nearby... When they very much most definitely are not. Sound guardian helps reassure with this at least.

14 October 2024
Unprompted review

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