Kids Pass Reviews 

11,884
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,028 reviews, reviewers had a great experience with this company. Customers frequently share how much money they save on family activities like theme parks, zoos, and cinema trips, often describing the membership as fantastic value for money. People also find the digital platform very straightforward to navigate when searching for online voucher codes and planning fun family days out. However, some customers also noted that certain discount codes can be quite tricky to redeem correctly on external merchant websites. A few reviewers mentioned that booking tickets directly can sometimes work out cheaper or cause unexpected stress and frustration during the redemption process.

What people talk about most

Discount

People report positive experiences with discount offers, highlighting quick and easy booking processes for... See more

Price

Reviewers mention ambiguous feedback about price, with opinions heavily divided on potential savings. While... See more

Value for money

Customers had positive experiences with value_for_money, noting that the subscription is well worth the cost... See more

User experience

Consumers find user experience to be very positive, highlighting that the website and app are easy to... See more

Website

Customers consistently note ambiguous experiences with website navigation and booking. Many people praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Discounted price good but no reciept/ evidence of credit card transaction. Not very easy to find correct cinema and gain QR code for cinema tickets.

Rated 4 out of 5 stars

Brilliant pass different discounts for certain places great to save a few pounds in the school holidays all your losing is £1 if you don’t use it.

Rated 5 out of 5 stars

Kids Pass is a great app for families. It offers excellent discounts on activities, and I’ve used it for aquarium and cinema tickets with really good deals. Highly recommended

Rated 5 out of 5 stars

I download this app on a trial offer for £1 as i take a week off work the first week of August to look after my grandson. It has great offers like buy one adult ticket and child goes free and 30% off... See more


Company details

  1. Travel & Vacation

Written by the company

A discount pass designed exclusively for families. Nationwide offers including 40% off cinema (7 days a week), holidays, theme parks, restaurants and much more!


Contact info

4.1

Great

TrustScore 4 out of 5

12k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(11,884)

1,029 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraudulent advertising and remedial…

Fraudulent advertising and remedial customer service. Will need to raise a section 75 to get a refund. Avoid

17 August 2026
Unprompted review
Kids Pass logo

Reply from Kids Pass

Good afternoon,

We’re sorry to hear you feel this way. We take concerns regarding our advertising and service seriously and would appreciate the opportunity to look into your experience further. Please contact our Customer Service team with your account and booking details so we can investigate what has happened and provide the appropriate assistance.

Kind regards,
The Kids Pass Team

Rated 1 out of 5 stars

I couldn't use the discount

I couldn't use the discount. Not happy with kids pass.

13 August 2026
Kids Pass logo

Reply from Kids Pass

Good afternoon,

Thank you for your feedback, and we're sorry to hear you experienced issues using your Kids Pass codes.

We have checked the codes on our side and can confirm they are currently working correctly. We would be happy to provide step-by-step instructions to help you complete the booking successfully next time.

Alternatively, if you continue to experience any issues, please contact us before making your booking and we can assist with processing the booking for you directly.

We appreciate your patience and hope to help you enjoy your next visit without any problems.

Kind regards,
The Kids Pass Team

Rated 1 out of 5 stars

Misleading and deceptive promotion

I signed up to the kids pass to get discounted entry into Dino Falls mini-golf in Manchester, which is explicitly mentioned on their website. Once signed up there is no discount available for Dino Falls, which is very misleading. Not really bothered about the £1 but am leaving a negative review as this is deception and will trap many people into a recurring payment - Kids Pass know full well that this demographic is particularly vulnerable.

To pre-empt the response from Kids Pass (as they have to others), there were no terms and conditions relating to the promotional code (including validity information) available to view prior to registering - a screenshot detailing this has been sent to them as well.

15 August 2026
Unprompted review
Kids Pass logo

Reply from Kids Pass

Hi, thank you for your feedback. We’re sorry for the confusion caused. We do not advertise expired or old offers across our direct platforms, and the offers displayed within Kids Pass are based on those currently available to our members.

Unfortunately, search engines such as Google can sometimes continue to display or index older promotional pages after an offer has ended. This is outside of our direct control and may mean an outdated offer appears within search results even though it is no longer available through Kids Pass.

We appreciate you bringing this to our attention and will look into trying to get any old pages removed.

Kind regards,
The Kids Pass Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look