Ordered tshirts for me and two of my children to wear to a concert. The children's arrived, but mine didn't. I contacted Kidvicious and got a really swift response from Kev who got in touch with Royal... See more
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5 stars for customer service. The t shirt I ordered was delayed I believe due to Royal Mail. I contacted customer service and they offered me a refund or to send the t shirt again. I asked for the ite... See more
I am so happy with my purchase from kidvicious! Such lovely designs and great quality too. Had a small problem with postage but the customer service was fab and kev did everything he could to resolve... See more
Foo fighters t-shirt I purchased from Kid Vicious, was too small. I contacted them for a returns form. They sent out a returns envelope + the next size up, the same day, which I received the following... See more
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Great customer service
Well judging by the reviews Kev deserves a pay rise! He also helped me out by a very last minute posting of a tshirt for my son. It came next day ready for Guns n Roses! T-Shirt fit well & quality made. Thanks again ⭐️
Shoutout to Kev!
I'm writing to express my immense satisfaction with the support service I recently received from Kev.
My initial issue was concerning an original order that hadn't arrived. Naturally, I was quite frustrated, but contacting your support team completely turned my experience around.
I wanted to give a massive shoutout to the amazing Kev! Thank you from the bottom of my heart for the top service you provided me. Kev truly went above and beyond to make sure I received my order and kept me a happy customer.
Honestly, Kev is the main reason I will make more purchases, as I know that I'm in good hands when problems arise. The level of Support service Kev is offering is one of the best services I have ever had.
Kev's dedication and exceptional service have not only resolved my issue but have also solidified my trust and loyalty to your company. Thank you for employing such fantastic individuals!
Incredible service
Incredible service, I’d ordered 5 T-shirt for my son for his birthday, they’d arrived and I ordered the wrong size. I emailed and explained what I’d done, and they dispatched a whole other order, before receiving the return.
Would definitely recommend and thank you so much for your help
Fantastic customer service and great…
Fantastic customer service and great products. Royal mail failed to deliver my order but Kev was able to follow up, send replacements and get them to me in time for my son's birthday. Great company, thanks
Fantastic customer service
I ordered a T-shirt for my granddaughter who is nearly 5.i ordered a 5-6 but when it arrived it only just fitted, I contacted them and they sent the next size super quick excellent Custer service. Very happy customer will purchase from them again and one very very happy granddaughter thank you
Great company and good quality
Great company, great products and customer service
Royal mail lost the delivery, however Kidvicious sorted this straight away for me and I received my Ozzy Osbourne top which i love
Exemplary customer service
I ordered three t-shirts as gifts and I'm so happy with them! The fit and quality is exactly as I'd expect! I had an issue with my order getting lost with Royal Mail but emailed and received the BEST customer service, Kev posted out replacements and dealt with it in a professional and personable manner. Can't recommend this store enough!
Original order was pending on PayPal…
Original order was pending on PayPal and didn't initially seem to go through. After sending and email to query, Kev was more than helpful and resolved my query. Item arrived in plenty of time for a birthday present and very happy with the t shirt.
excellent customer service
My original order went missing in the post courtesy of Royal Mail, so I got in touch.
Kev emailed and sorted a replacement immediately which arrived next day as promised.
Great customer service! Nice t-shirt too!
World Class Customer Service
After the first t-shirt went missing, Kevin, whom I was in contact with all the time, sent another one before he could even know what happened to the original.
We received the 2nd one with ease and it turns out the first was stuck in Customs and returned to him after a number of weeks.
It was Kevin's haste to resolve the issue immediately that was amazing, you can order from this team and be happy you will be getting great service!
Thanks guys!
Ordered 3 band T-shirts for my daughter…
Ordered 3 band T-shirts for my daughter and got delivered within 2 days and also got 2 free T-shirts to go with it, couldn’t recommend kidvicious more
Great stuff
Couldn't be more helpful if they tried ... Great quality, great price and a great service... What more could you ask for ??? Definitely will be back an back an back etc etc etc
Oh an Kev rocks ... ]=)
Brill!
Just Brill! T-shirt is great, really good quality, soft and fabulous design.
Customer service is excellent too! Bravo!
Great product, top service
Top rating for both the product and the customer service. The t-shirt is great and my boy will be delighted with it. Unfortunately, there was a delivery issue which meant my item didn't arrive initially, but Kidvicious responded to my email very quickly and resolved the issue. Top work.
Had an issue with delivery but sorted
Had an issue with delivery , Kev sorted it all good great service and good product
11/10 customer service!
I'm over the moon with my experience with this company. I ordered 2 t shirts for my sons birthday a day before his birthday and they arrived on time.. I emailed the company and they replied very quickly and Kev replied straight back with very helpful advice and we did indeed receive our t shirts the next day right on time. I would 100% recommend this company and I will be buying from here again.. t shirts brilliant quality and the customer service was like no other I can't thank kid vicious or Kev enough!!
AMAZING
Where to start. Absolutely amazing customer service. After I realised the T-shirts were taking longer than the last one I ordered, I popped over a email an the issue was sorted. Somehow my order has got lost in the Royal Mail system.
Kev was very helpful and couldn’t do enough. Unfortunately my original order wasn’t available but I’ve have been sent replacements of my choice with a little extra :)
Oh and the item I bought before was amazing quality!
Thank you! I will definitely be ordering again when my boys size comes back in stock
Excellent service
Our order got lost in the mail, but replacements were sent out straight away after letting them know. Can't help things getting lost in the mail sometimes, but the customer service was some of the best I've seen and our kids love the t-shirts. Thanks again.
Great customer service
I ordered a babygrow which after 2 weeks hadn't arrived. I contacted them to let them know and they arranged for another item to be sent out and it arrived the next day. Excellence customer service to sort out the situation.
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