Kikatek Reviews 

6,974
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the massive selection of model kits and figures available at exceptionally fair prices, alongside consistently quick and reliable dispatch. Buyers always appreciate that purchases arrive promptly and are securely packaged to protect items completely during transit. Shoppers also find the online ordering process very straightforward and value the friendly support team whenever they need assistance with selections. However, some customers also noted occasional waiting periods for pre-ordered merchandise or experienced a slightly unusual shipping process when purchasing goods not currently in stock.

What people talk about most

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting fast shipping and secure... See more

Product

Clients share positive opinions on product quality, highlighting an extensive and varied selection of model... See more

Price

Consumers find prices to be very competitive, reasonable, and offering great overall value compared to other... See more

Order

People report positive experiences with order, highlighting a simple and easy ordering process. Reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting quick dispatch, helpful updates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company with fast delivery. Great price got both mega sized Zaku figures for £120 on Amazon just for one was £100 that's why I bought both. Mega sized gundam are great for beginners and l... See more

Rated 5 out of 5 stars

Best Shop ever! 非常滿意,值得推介! I had a great shopping experience at Kikatek. The customer service was friendly and responsive, the prices were very reasonable, and the overall value was excellent. My... See more

Rated 5 out of 5 stars

Kikatec are a consistently reliable company. Very easy to deal with and always give an informed reply to any order query. They have an extensive range of Kotobuiya and Bandai 30 minute figure range wh... See more

Rated 5 out of 5 stars

As someone whose had a mixed bag of shopping for collectibles online, i wasn't too sure what to expect of Kikatek. However, my first experience with them was absolutely spot on. Although i cam... See more


Company details

  1. Hobby shop
  2. Collectibles Shop
  3. Model shop
  4. Arts and Crafts Shop

About Kikatek

Written by the company

We specialise in the wonderful world of Japanese hobby products, stocking everything from Gundam model kits, hobby supplies, to Anime collectible figures, and much more! Our friendly and passionate team has helped over a million UK customers get their hands on these awesome products since 2004!

Contact info

5.0

Excellent

TrustScore 5 out of 5

7k reviews

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No recent history of asking for reviews

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5.0

All reviews

(6,974)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Model kit preorder delayed for 3 months…

Model kit preorder delayed for 3 months after promised shipping date, had intended to build it for my birthday month in october but instead have to wait until i'm back in the country in the new year because of delays. will not be pre-ordering again under any circumstances. frustrated, dissapointed, and ashamed of myself for trusting kikatek

1 April 2024
Unprompted review
Kikatek logo

Reply from Kikatek

Hi Millie,

Hope you're well.

Could you have possibly mistakened us with another shop you pre-ordered from? The reason we ask is because your order # 1293677 (RG RX-78-2 Gundam Ver. 2) was originally placed with an ETA of October 2024. It was indeed delayed, for which we sincerely apologise. However, it did arrive in your Private Warehouse in November, then subsequently shipped and arrived with you the same month, so it was 1 month late and not 3 months mentioned in your feedback?

We really wish we have more control on when exactly a new release reaches us from Bandai. We can only go by the information we are given at the time of their product annoucement. Sadly, delays do happen due to reasons outside of our control, such as manufacturing issues, logistics issues and allocation issues as is clearly mentioned on all our pre-order pages.

If you need help with anything else, please do not hesitate to get in touch! 😊

Kind regards,
Kikatek Customer Services

Rated 5 out of 5 stars

Great service

Really good experience shopping here. Found a product I could not get from anywhere else for a good price.

Delivery was very fast and my item was packaged carefully.

30 November 2024
Unprompted review
Rated 3 out of 5 stars

yes products were good quality

Products were of good quality and price. The use of free postage was very misleading leading, telling you to order another certain amount but you never seem to reach the free postage target. Then when you you think you have achieved it, your products don't arrive and find out its now waiting on you paying 🤔 postage. No notification on this just stuff sits waiting on you although you have taken payments from you.

30 November 2024
Unprompted review
Kikatek logo

Reply from Kikatek

Hi Ronald,

Thank you for your pre-orders placed in October. The FREE shipping requirement is very clear on our website. It automatically applies when you ship £120 worth of items in one go.

Please note that no shipping is charged for pre-order items and in-stock items ordered with our Virtual Private Warehouse service. For these items, shipping (and FREE shipping eligibility) is only calculated when you submit your shipment request. Unfortunately, the items in your shipment request only added up to £118.81 — it was only £1.21 away from the FREE shipping requirement. This would have been clearly shown during checkout (there is a progress bar showing how far away you are from the free shipping requirement).

Regarding notifications of the arrival of your pre-order items. Our system actually send notifications out on arrival of an item, as well as a monthly update of your Virtual Private Warehouse (where your items are stored). Could you check your spam folder in case our emails had been filtered by your email provider?

I hope this clarifies how everything works. Have fun with the Gunpla kits and Master Gundam figure! If you have any other questions, don't hesitate to reach out to our team! 😊

Kind regards,
Kikatek Customer Services

Rated 5 out of 5 stars

Great website, great service

First off, the website was attractive, informative, and functional - a rare combination. As a father purchasing for a Gunpla-loving son, I was able to purchase with confidence even though I know very little about Gundam. Ordering was straightforward, and delivery was fast and well-packed. Shall use again, definitely.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service and true to their word

I was originally scouting for model kits to work on whilst recovering from surgery and I came across Kikatek. I also saw they sold Good Smile Company figures, including Nendoroids and they had one I'd been trying to hunt down for a few years now (they had a nice little selection of Marvel characters, which I know are hard to find outside of Japan) so I decided to treat myself.

I honestly can't say how over the moon I am! The figure came nicely packed and arrived safe and sound with a free lollipop and now stands proudly with the rest of my collection.

Thank you, Kikatek! I'll definitely be using you again!

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Lovely old job!

A friend recommended Kikatek to me and wow they did not disappoint!! Great service, great prices and very quick delivery. I got 4 HG kits and was impressed with the care in packing them for delivery. The lolly pop was a nice touch! Keep up the great work!

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Virtual Private Warehouse is great

Always an excellent experience shopping with Kikatek. My most recent order contained 2 pre-orders with different release dates, but with their Virtual Private Warehouse they held the first item to arrive until the second arrived so they could be dispatched to me together to save on delivery costs. Their communication is always great and I’d absolutely recommend them.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and fair priced

I have ordered several items from this company for more than a year now. Never had an issue. The prices are competitive and they have things I do not see in my local (London area) stores. Paint supplies are also great. Items always come nicely protected and I have never had any issue with damage. 10/10.

10 October 2024
Unprompted review

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