I gave four stars only reason I didn’t give five stars is because Kin custom isn’t friendly towards the bigger heavier sizes community, especially female sizes in tights and shirts. Female sizes only... See more
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Despite the fact that I have been happy with the products which I have sampled from Kin Custom, I am incredibly disappointed by their really complex system of synchronising orders from Etsy. It is so... See more
I've been buying samples from Kin Custom for years and have just launched a business using the Shopify app (glitchy). Their products and quality are amazing, but lately the customer support has gone d... See more
The company can greatly improve starting with the quality of products and the authenticity of their "Sustainable Practices" that are very vague and not entirely clear. It seems as though they just wan... See more
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Company details
Written by the company
Kin Custom is a leading print on-demand provider, dedicated to empowering creators and fashion entrepreneurs. Whether you're a designer looking to showcase your unique designs or a fashion enthusiast seeking exclusive products for your brand, Kin Custom has everything you need. We offer free custom branding, allowing you to put your logo on packaging, labels, and more, creating a fully personalized experience for your customers. With dropshipping services and a 100% quality guarantee, we ensure a seamless and reliable experience, so you can focus on growing your business with confidence.
Contact info
United States
- info@kincustom.com
- www.kincustom.com
3.0
Average
110 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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What makes my experience great with…
What makes my experience great with this company is, again, when I have a problem with anything pertaining to my apparel business they go through resolutions to solve my problem. They also listen to my feedback on resolutions as well. That's a very great strength for this company. Custer Service should always be a number one priority for any business. Have great customer service helps welcoming new clients on any level to your business. Keep that up guys it's a win, win!!
20 February 2024
Unprompted review
Reply from Kin Custom
Hi A. Moore!
Thank you for your review! We are so happy that you are satisfied with our customer service. We considerably value our customer insights and appreciate you contacting us about your feedback!
Great items, need better bulk pricing for shop owners
I like how my images look on the items, I just wish bulk order discounts were back to when they started.
Because of the new tier I have to order less than or need a lot of capital to benefit from a larger bulk order.
11 December 2023
Unprompted review
Reply from Kin Custom
Hi L'Andrae!
Thank you for your review! We considerably value customer insights and appreciate you contacting us about your feedback!
We love Kincustom
We love Kincustom. Kincustom has helped us grow by leaps and bounds with our business!
1 February 2024
Unprompted review
Reply from Kin Custom
Hi Shop Owner!
Thank you for your review! We are so happy that you are satisfied with our products. We considerably value customer insights and appreciate you contacting us about your feedback!
This site has helped my business rise…
This site has helped my business rise to great heights. It has become easy to create & the prices are reasonable. Much love Kin Custom‼️🔥🔥🔥🔥‼️
1 February 2024
Unprompted review
Reply from Kin Custom
Hi OG Sipp!
Thank you for your review! We are so happy that you are satisfied with our products. We considerably value customer insights and appreciate you contacting us about your feedback!
Kin Custom has very high quality…
Kin Custom has very high quality products and very nice packaging. I have used them for 4 years and have had very few problems. I also like the quality of product images and the models. I use them a lot for my website. I would like more design flexibility with the colors of items, more than just black or white base for shoes and bags.
1 February 2024
Unprompted review
Reply from Kin Custom
Hi Christine!
Thank you for your review! We are so happy that you are satisfied with our quality of products and have been a loyal member. We considerably value customer insights and appreciate you contacting us about your feedback!
Fast Delivery & Quality Products
I had some post Holiday orders & the delivery was fast. The quality is amazing and clothes are pretty true to size.
29 December 2023
Unprompted review
Reply from Kin Custom
Hi Ina Bochian!
Thank you for your review! We are so happy that you are satisfied with your products and our quality. We considerably value customer insights and appreciate you contacting us about your feedback!
Fashion product
This company has been great and have made the products with care
31 January 2024
Unprompted review
Reply from Kin Custom
Hi Jonathan!
Thank you for your review! We are so happy that you are satisfied with Kin Custom. We considerably value customer insights and appreciate you contacting us about your feedback!
Uploading Images can be very slow or it doesn't upload
I design using Photoshop to upload to Kincustom. Problem is the upload either doesn't happen or is too slow. If I reduce the size even more the DPI is very low which will make the quality of image low too. They need to sort this issue from their end, either use a service/server to upload larger image to keep the quality of image.
Many times the image does not upload at all and there is a limit time, so you got to login all over again!
The other problem is the high cost of delivery. I had to pay a hefty fee for tax to have products delivered.
I cannot rely on their website so I have to find somewhere else. It's a pity as I did like the quality of the product so now trying to find local company to print because I rather have speed and quality of product for that. I cannot rely on the speed of the website system with uploading, it's too slow and having to do it over and over again to find image dpi is not good enough due to resizing image.
12 September 2023
Unprompted review
Reply from Kin Custom
Hi Adam,
We appreciate your feedback regarding our uploader in Kin Custom and are very sorry to hear that you are unhappy with the system that we have to upload designs. Your request for these new improvements has been recorded for further review.
Shipments internationally may encounter custom duty fees. The fees are based on the destination and the regulations the country being shipped to. Different countries have import procedures which is determined by its custom’s law in the destination country, not Kin Custom or the carrier.
For more information on taxes and fees, please see the information guide here: https://knowledge.kincustom.com/knowledge/customs-fees
Horrible customer service
Horrible customer service. They take forever to get back to you. I had two orders which I had shipping issues with and they refused to refund me although I submitted proof... and was a loyal customer. As a fellow small business, I thought they would have respected my business more.
1 August 2023
Unprompted review
Reply from Kin Custom
Hi Dreamr,
We are sorry to hear that your experience with Kin Custom's customer service was not great. We recently had a transition in the team to improve our customer service experience and understand that there has been prior delays in responses.
Regarding refunds, we do request additional information from our customers when there is an issue with shipments. If the shipping carriers provide us with proof of delivery for an item, we will need documentation from the customer showing that it was delivered to the incorrect address if that is the case. Our policy states:
"We are not able to file claims on packages marked as delivered by the Carrier. If your order is marked as delivered by the Carrier, and you do not have the package, please reach out to the carrier directly to file a claim. No refunds will be issued for orders marked as delivered."
Please review our shipping policy here: https://knowledge.kincustom.com/knowledge/lost-stolen-undelivered-packages
We have requested that information from you and are patiently waiting for any updates on this matter.
-Kin Custom
I feel in love with this site in 2020…
I feel in love with this site in 2020 during the pandemic. My OL brand has grew so much thru them. Their professionalism, product, & fast turnaround has been amazing to say the least. Thank you Kim-Custom you guys are the best‼️
3 June 2023
Unprompted review
Reply from Kin Custom
Hi O.G. SIPP,
Thank you for your review! We are so happy that your brand has grown with Kin Custom's services. We considerably value customer insights and appreciate you contacting us about your feedback!
I order a shoes from kin custom.Very…
I order a shoes from kin custom.Very good quality, good print quality, nice box with logo. Very professional.
1 June 2023
Unprompted review
Reply from Kin Custom
Hi Pulo,
Thank you for your review! We considerably value customer insights and appreciate you contacting us about your feedback!
Excellent Print-on-Demand Service!!
I have been purchasing shoes and sling bags from Kin Custom for the past year. Both of these products are of outstanding quality, and the branded packaging is some of the best in the print-on-demand industry. Shipping and production times have been exactly as described, and customer support has been both timely and precise.
27 May 2023
Unprompted review
Reply from Kin Custom
Hi Mark,
Thank you for your review! We considerably value customer insights and appreciate you contacting us about your feedback!
Great quality
Great quality, turn around time, and not having to order bulk is all helpful! Been using it for my clothing brand for a little over a year
27 May 2023
Unprompted review
Reply from Kin Custom
Hi DeAndre,
Thank you for your review! We considerably value customer insights and appreciate you contacting us about your feedback!
KIN CUSTOM LISTENS, EXCEPTIONAL SERVICE
I am writing to express my utmost satisfaction with Kin Custom. The service I received was exceptional, the product quality was outstanding, and the range of options available was impressive. Thank you for valuing my input and considering my suggestions. I will gladly leave a positive review because they deserve it. I would love it if we could have a storefront directly with them though.
24 May 2023
Unprompted review
Reply from Kin Custom
Hi Angel,
Thank you for your review! We are happy to hear that the service, product quality, and range of options are to your satisfaction. We considerably value customer insights and appreciate you contacting us about your feedback!
I am located in the USA and I use Kin…
I am located in the USA and I use Kin Custom as my print on demand company. They are excellent. The colors pop on their products. I am very happy with Kin Custom. They are really great!
1 May 2023
Unprompted review
Reply from Kin Custom
Hi Susanna,
Thank you for your review! We are pleased to see that you are happy with our products!
I need a refund for my order that’s all…
I need a refund for my order that’s all or my product to come. I really never had bad experience with kin custom but recently feel like the stolen from me. Can’t get a response and I have gotten my order since 11/2022. Very disappointed!
26 November 2022
Unprompted review
Worst Quality
Worst Shoes. Bought 3 pairs. Out of 3 using 1 pair. In 3 days heel area glue off. Within 2 months both shoes front Sole removed. Worst Quality. Paid a month advance for delivery. But all in vain.
9988806759
18 January 2023
Unprompted review
Reply from Kin Custom
Hello Davinder Kumar,
We apologize for the your experience with our shoes.
Can you submit a ticket through our website to help us better understand your feedback? We offer refunds and/or remakes of products not produced to our quality of standard.
We pride ourselves on our quality merchandise that is custom with your designs, handmade and printed. We would love the opportunity to turn this experience around for you!
When submitting the ticket, please include you order number along with photos of the shoes you are referencing.
- Kin Custom
This is exactly what I ordered
This is exactly what I ordered. Really good delivery, and really good quality!! THANKS!
12 February 2023
Unprompted review
Reply from Kin Custom
Hi Asger! We are incredibly happy you love the quality of Kin Custom's merchandise.
Disappointed
This was for KIN APPAREL SATIN HOODIES
VERY SORRY
I really wanted to support a Black-owned business; you get so excited to see something different. However, I purchased a hoodie, which was too large; they are unisex sizing, and I missed that information. So they only give refunds store credit; you guessed it also missed that information. I am using the store credit now; the same item is $5.00 more plus shipping, which is $15.
They have lost a customer. Once I get this item, I am done.
Future customers read every policy piece to know what you are getting.
5 February 2023
Unprompted review
Reply from Kin Custom
Hi MELODY,
We are unsure on what you are referring to. We are not a Black-owned business nor have we ever claimed to be. We think you may be referring to one of our users we dropship for.
We also do not offer store credits. This is not possible with our system. Can you submit a ticket through our website to help us better understand?
- Kin Custom
Sent me the wrong item
Sent me the wrong item, and then instead of refunding me the full amount or exchanging the item, I got store credit but for $10 less than I spent. Never buy from these people.
18 December 2022
Unprompted review
Reply from Kin Custom
Hello Randy Weaver,
We apologize for your frustrations you have experienced.
We do not offer store credits instead of refunds. Can you submit a ticket through our website to help us better understand your feedback and your refund request?
We pride ourselves on our quality merchandise that is custom with your designs, handmade and printed.
We would love the opportunity to turn this experience around for you! Simply reply to your original ticket and we will respond promptly.
-Kin Custom
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