While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Kings Estates is a leading independent, family-run estate and letting agent in Tunbridge Wells, Kent, specialising in residential sales, lettings, and property management. Established in the late 1970s, we have built a trusted reputation as one of the most respected estate agents in Tunbridge Wells and the surrounding areas. As experienced estate agents and letting agents in Tunbridge Wells, we provide a full range of property services including selling homes, letting property, tenant find, and fully managed property management services for landlords across Kent. Our success is built on delivering exceptional results through premium marketing, expert negotiation, and a proactive, hands-on approach. Whether you are looking to sell your house in Tunbridge Wells, rent your property, or find reliable tenants, our team combines deep local knowledge with a commitment to achieving the best possible outcome. Our ethos is simple: the interests of our clients are paramount at all times. We understand that moving home is a major life decision, not just a transaction, and we take the time to understand your goals and motivations to deliver a tailored, results-driven strategy. Kings Estates Tunbridge Wells is owned and managed by Mike Heath and Gemma Collins, continuing a long-standing family legacy in the property industry. With decades of combined experience, our team offers expert advice across residential sales, lettings, and property management in Tunbridge Wells and across Kent. We are proud members of Propertymark (NAEA & ARLA), ensuring the highest standards of professionalism, compliance, and client care. Located in a prime position next to Tunbridge Wells mainline station, our office benefits from high visibility and strong local presence, attracting buyers, tenants, landlords, and sellers from across the area. Clients choose Kings Estates because of our personalised service, honest advice, and proven results. Much of our business comes from repeat clients and recommendations, reflecting the trust we have built within the local community. Whether you are buying, selling, letting, or renting, Kings Estates delivers expert guidance, premium marketing, and a seamless experience from start to finish. Kings Estates – Estate Agents & Letting Agents in Tunbridge Wells, delivering exceptional results in sales, lettings, and property management across Kent.
5 Mount Pleasant Rd, TN1 1NT, Tunbridge Wells, United Kingdom
Great experience using Kings to sell our property, would definitely use them again. So nice to deal with experienced & caring estate agents.
Reply from Kings Estates, Estate and Letting Agents Tunbridge Wells
Hi William,
Thank you for the great feedback — we really appreciate it. Delighted we could help with your sale and make the process a positive o
I wanted to thank Mike on his hard work letting my house out. He very quickly managed to get my house on the market with professional photography. We had lots of interest in the property and ended up with a great selection of possible tenants making it hard to choose even. Mike made the process feel very easy and straight forward. I felt very supported along the way as this was the first time I had rented out my place. I really want to thank Mike and the team at Kings Estates for being so friendly and responsive!
Reply from Kings Estates, Estate and Letting Agents Tunbridge Wells
Hi Emma,
Thank you so much for your kind words — it really means a lot. Delighted we could help make your first letting experience in Tunbridge Wells smooth and successful.
The team at Kings Estates have worked with me over some months to find a great property for me. They have been outstandingly attentive and helpful throughout the entire process and I can not fault them. I strongly recommend them as they have made what can be a very stressful process as straightforward as possible, offering helpful and timely advice at all stages.
In particular. I would like to mention Matthew Coffill whose proactivity ensured that the right property was found.
A great team and thank you.
Reply from Kings Estates, Estate and Letting Agents Tunbridge Wells
Dear Stephen,
Thank you so much for your kind words and for taking the time to leave such a thoughtful review — it really does mean a lot to the whole team.
We’re delighted to hear that your experience with us was a positive one and that we were able to make the process as smooth and straightforward as possible. Buying or renting a property can often be stressful, so it’s great to know you felt well supported throughout.
I’ll be sure to pass on your kind comments to Matthew — he’ll be especially pleased to hear your feedback.
Wishing you all the very best in your new home, and if we can assist you again in the future, we’d be more than happy to help.
The level of customer service at Kings is exceptional. The entire team that Mike has built up are super responsive, knowledgeable and helpful at all time.
They know the market and have just re let my two properties in Tunbridge Wells.
Very impressive indeed.
Reply from Kings Estates, Estate and Letting Agents Tunbridge Wells
Dear Mr Doherty,
Thank you very much for your kind review — it’s genuinely appreciated.
We’re delighted to hear how pleased you’ve been with the service from the team. Providing a responsive, knowledgeable and proactive approach is at the core of what we do, so it’s fantastic to see that reflected in your experience.
I’m especially pleased we were able to successfully re-let both of your properties efficiently and with minimal downtime — something we always prioritise for our landlords.
Thank you again for placing your trust in us, and we look forward to continuing to work with you.
An enormous thank you to Fiona, Melissa, Matthew, Belinda and Mike at Kings Estates. Their customer experience is second to none, every member of the team is so friendly, professional, helpful, responsive and they genuinely care about the clients they work with. Throughout my tenancy the team were always happy to help and no question I asked was left unanswered and I always felt reassured that the team had both mine and my landlady’s best interest at heart. The team at Kings Estates really are a prime example of exemplar service within the estate agency and lettings industry.
I look forward to working with them again in the future as they will absolutely be my first choice for any estate agency/letting needs.
Again, a huge thank you for all of your support and the genuine care you showed while maintaining the upmost professionalism.
Reply from Kings Estates, Estate and Letting Agents Tunbridge Wells
Dear Holly,
Thank you so much for your incredibly kind and detailed review — it truly means a great deal to all of us.
We’re delighted to hear how positive your experience has been, and it’s especially lovely to see the team recognised individually. I’ll be sure to pass your kind comments on to Fiona, Melissa, Matthew and Belinda — they’ll all be really pleased to read this.
Providing a friendly, responsive and genuinely supportive service is something we care deeply about, so it’s fantastic to know you felt reassured and well looked after throughout your tenancy.
Thank you again for your trust in us — we would be absolutely delighted to assist you again in the future
I phoned to express interest in a property I had seen for rent; the property had been put online that day (presumably at 9am when the workday started) and I called around 10am. I was told they weren’t arranging viewings yet but I had been put on the list and they would call me when they were.
I had heard nothing by the next Tuesday so called again, and was told the same thing; they weren’t arranging viewings yet but they would call me when they were.
My partner then called the next Monday after we’d still heard nothing as we had to find a place to live and wanted to see this property. She was told that viewings had been conducted the previous Thursday and they weren’t considering any more applicants.
We asked why we were not called for a viewing (despite being likely the first people to express interest) and were given various excuses:
- Apparently we’d said we could only do Fridays (we hadn’t) so they hadn’t contacted us.
- They had a long list of interest and couldn’t fit everybody in (even though we called as soon as the property was online).
- It was human error and we’d been missed out (only given this excuse after they’d tried the first two and contradicted themselves).
So we missed out on this property due to pure incompetence and assumption, but to be honest I’ve seen lots of bad reviews so this is probably a good thing.
I won’t consider renting or buying through King’s Estates in the future, as I’ve wasted enough time on the phone to them.
*edit after reading reply - I really didn’t need that whole explanation, since you admitted yourself that yes, you should have contacted us rather than assuming (wrongly, since we told you we could be flexible and never stated we could only do Fridays or Saturdays). At the very least you should have told us you’d arranged viewings when we called back on Tuesday, if you had arranged them the previous Saturday. Also, having called as I stated, at 10am on the Friday, I don’t believe we were not one of the first so your ‘first-come first-served’ protocol was not used. I understand that errors happen but they can only be corrected through feedback and this was my experience.
Reply from Kings Estates, Estate and Letting Agents Tunbridge Wells
Hi Abby,
We're genuinely sorry to hear about the frustration you experienced during your interaction with us.
I'd like to take a moment to clarify the situation regarding your viewing appointment. When you initially reached out to us on Friday, April 19th, the property you expressed interest in garnered significant attention, particularly on that very day, with over 30 inquiries flooding in. Unfortunately, at that juncture, we hadn't finalised a viewing schedule with the tenant. It wasn't until later in the day that we managed to secure a slot for viewings, specifically on Wednesday, April 24th.
Upon receiving your call, we took note of your availability preferences for viewings, understanding that you reside in London, and suggested ‘Friday, April 26th, or Saturdays’ as suitable options for you. We were not aware that Wednesday, April 24th, would be feasible for you due to your work commitments and living in London, so please accept our apologies for any confusion on that matter. In hindsight, we should have called to check if you could fit into Wednesday’s slot so we do apologise this was overlooked due to our understanding that Wednesday was not a possibility.
However, as events unfolded, we faced challenges as many applicants were unable to attend viewings on the initially scheduled Wednesday, April 24th. We were particularly sensitive to the logistical challenges posed by your location in London and were hopeful to secure another viewing slot to accommodate you and others interested in seeing the property. Unfortunately, despite our best efforts, we were unable to accommodate your request for an alternative viewing date within the initial slot due to the overwhelming demand and constraints of aligning with the current occupant's access preferences. We did make an effort to secure an additional viewing date with the tenants. However, following the initial round of viewings, we received multiple applications, and the landlord deemed further viewings unnecessary as they were satisfied with the pool of applicants.
We sincerely apologise for any inconvenience this may have caused you. Please understand that in the realm of lettings, we operate on a first-come, first-served basis, and unfortunately, due to logistical constraints, with our initial understand of you not being able to view on Wednesday, April 24th, the property went under offer (subject to references).
Once again, we apologise for not being able to accommodate your request.
If you have any further concerns or questions, please don't hesitate to reach out.
Warm regards,
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
