Lovely building. No waiting, mr Mayne was wonderful. He knew his stuff and was able to look up all my tests. He explained everything very well and listened to me. I had some questions re where I go f... See more
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The consultancy meet and exceeded my…
The consultancy meet and exceeded my expectations. As a result I have commenced a course of treatment with a promise of a follow up review and further treatment, if necessary.
Hip replacement
Swift, professional , well supported , informed and reassured. Caring professional team
My consultation was carried out…
My consultation was carried out promptly, professionally putting me at ease in a relaxed atmosphere. I was well informed and would attend again if ever required.
One Thing!
Everyone, my surgeon Mr. Chan, the anesthetist Dr McAtamney, Martina and nurses in between contributed to my being relaxed at all times throughout the procedure. Each stage was very clearly explained and I felt very well taken care of. The reason I haven't given 5 stars is that, after the procedure was completed I had ordered a taxi. This meant that where I went to meet it, not far from the entrance, there was nowhere that I could sit until my taxi (having gone to the main building despite instructions!) arrived. It wasn't a cold day, but it was windy and I really would have appreciated somewhere to sit whilst waiting.
Very professional and friendly service
Very professional and friendly service
Dr craig and the admin staff were kind
Dr craig and the admin staff were kind, courteous and professional
They helped me get through the appointment efficiently given I was 20 min late due to terrible traffic for a concert
Very professional
Very professional. All staff were friendly, informative and put me at ease. The service was also extremely efficient.
Helpful and polite staff
The interactions between the staff and…
The interactions between the staff and myself were very professional
Exceptional care from beginning to end
I felt that beginning to end my care was professional, caring, and the highest level of expertise across all members of staff I encountered.
In particular the care I received from Dr Hunter, Nurse Megan, Nurse Anu, and Nurse Karen was exceptional.
Very professional service delivered…
Very professional service delivered efficiently by considerate and knowledgeable staff.
Directions said 200m walk from carpark…
Directions said 200m walk from carpark but it’s marked 400m on arrival there. Charge carpark £3 per hour affected as waited 40 minutes after appointment time at 10am not called to 10.40 then more wait time between staff until 12 noon. Cafe where you can purchase water or coffee etc but none in waiting area. I have to say was very surprised at poor service. Area welcoming and pleasant as were the staff especially those on reception
Everything went well and the staff…
Everything went well and the staff where incredible.
I was greeted by efficient receptionist…
I was greeted by efficient receptionist and appointment time was a few minutes late.
All staff were friendly and informative.
Everything well executed
Mr Walsh is very helpful
Mr Walsh is very helpful, honest and caring. On arrival for appointment I was taken on time. & I have no issues at all
I arrived 30 mins early to my…
I arrived 30 mins early to my appointment rather than heading into work and leaving. Didn't expect but was delighted when my Consultant took me early and managed to get into work much earlier than expected.
Efficient service
Taken ahead of time, full suit of tests carried out efficiently and considerately. Procedure was explained clearly and followed up in writing. Future appointments confirmed and way forward established and confirmed in writing.
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